Think Fast Talk Smart: Communication Techniques

"Directness, with respect, is essential.”

Show Notes

In our personal and professional lives, some conversations are harder than others. To navigate the difficulties of discussing what matters most, Professor Irv Grousbeck says we need the right balance of conviction and compassion.
At both Stanford Graduate School of Business and Stanford School of Medicine, Grousbeck teaches courses on managing difficult conversations. He equips students with skills to be direct while being respectful, to be strong while being warm, and to resist any urge to beat around the bush. "Directness, with respect, is essential,” he says. "So many of our students feel that if you're direct with someone, somehow that's harsh. The art of good conversation management, I think, does involve directness and respect at the same time."
In this episode of Think Fast, Talk Smart, Grousbeck and host Matt Abrahams explore practical tips and strategies for navigating difficult conversations, from the importance of listening and pausing, to the value of rehearsing your words in advance.

Episode Reference Links:

Connect:

Chapters:

(00:00:00) Introduction
Host Matt Abrahams introduces guest Irv Grousbeck, lecturer at Stanford GSB, and co-founder and co-director of the GSB Center for Entrepreneurial Studies.
(00:01:04) Ingredients for Entrepreneurial Success
The importance of being an opportunity finder and getting comfortable with the domain you are in.
(00:02:38) Myths About Entrepreneurship
Dispelling common myths about entrepreneurs.
(00:03:30) Can Entrepreneurs Be Made?
The potential for anyone to become an entrepreneur through hard work and exposure.
(00:04:07) Challenges in Communication
The most difficult communication challenges students face and tips to handle these situations.
(00:06:19) Imposter Syndrome
Dealing with imposter syndrome and advice on how to handle and overcome it.
(00:07:38) Managing Difficult Conversations
Manage challenging communication by starting conversations effectively and using collaborative language.
(00:10:15) Role-Playing Scenario
A role-playing exercise to demonstrate how to handle a challenging conversation.
(00:17:37) The Value of Listening
The importance of listening in crucial conversations and advice on how to listen more effectively.
(00:18:58)  Career Advice
Advice on career planning, emphasizing the importance of context and strategic thinking.
(00:21:57) The Final Three Questions
Irv shares what he has learned from his students, a communicator he admires, and the key ingredients for successful communication.
(00:26:02)  Conclusion



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Creators & Guests

Host
Matt Abrahams
Lecturer Stanford University Graduate School of Business | Think Fast Talk Smart podcast host

What is Think Fast Talk Smart: Communication Techniques?

One of the most essential ingredients to success in business and life is effective communication.
Join Matt Abrahams, best-selling author and Strategic Communication lecturer at Stanford Graduate School of Business, as he interviews experts to provide actionable insights that help you communicate with clarity, confidence, and impact. From handling impromptu questions to crafting compelling messages, Matt explores practical strategies for real-world communication challenges.

Whether you’re navigating a high-stakes presentation, perfecting your email tone, or speaking off the cuff, Think Fast, Talk Smart equips you with the tools, techniques, and best practices to express yourself effectively in any situation. Enhance your communication skills to elevate your career and build stronger professional relationships.

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