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Duke: All right.

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Very special episode today, huh, Corey?

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CJ: Oh dude, duke, this
is an amazing episode.

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, I'd say probably one of our
all time special episodes,

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Duke: Yeah.

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Have we got a deal for you?

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CJ: so Duke, today we have with us.

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Stephanie Fairbanks.

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Stephanie, welcome to the show.

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This is special for me because you're one
of the first people that I, , met in the

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ServiceNow ecosystem outside of Robert.

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And we have obviously been friends
ever since, which is, I don't know,

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we probably won't say how many years.

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Lot of years.

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A whole lot of years.

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Stephie: first of all, thank you guys so
much for taking the time to speak with

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me today and, bring me on the podcast.

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I'm really excited.

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and yes, Corey Eye, candy Mandalay
Bay, probably about 10 or 11 years

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ago, I think was when we first met.

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, And, Robert and I actually, we
met even prior to that, probably

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about 12 or 13 years ago.

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So, , really excited to be
speaking with you guys today.

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Thank you.

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Duke: So a lot of people are like,
who's this Stephanie character?,

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But if you know, you know, right.

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Corey and Stephanie has been one of
those behind the scenes unsung heroes

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who literally had the whole team up
on her back for the first few years of

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ServiceNow in North America anyway, back
when there was like, literally nobody

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knew how to do it and everybody needed
a ServiceNow resource, and those who

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knew, either got found by Stephanie or
went to Stephanie, to get work or to get

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people who could actually do the job.

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So not many people know the
name, but hopefully that'll

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change after this podcast.

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CJ: Yeah, that's the goal, to give
you , the kudos you so deserve Steph,

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because you have, Accelerated, so many
careers and you have enabled so many

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implementations, And personally, I think
it's unfair, , that you are an unsung

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hero and you should be one that, folks
are writing lots and lots of hymns about.

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Stephie: Well, thank you.

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Duke: So I was gonna ask you your own
words, if you could, tell the world what

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is it that you do in the ServiceNow space?

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Stephie: The short answer is I connect
top talent with clients and projects.

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The long answer is I'm maintaining grow
relationships with both my clients and

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ServiceNow professionals, and I'm always
looking for a way to connect people in my.

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A pretty large ServiceNow network.

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working hard to build trust, getting
to know people, knowing what they're

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looking for in their next role, knowing
what my clients are looking for in a

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candidate, and bringing everyone together.

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That's really what I do.

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It's like, hosting a big party every day.

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CJ: Nice.

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I like, I like that metaphor.

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A big party.

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I don't recall there ever
being any drinks though.

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So, um.

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Stephie: maybe we can work on that.

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We'll see.

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Duke: A lot of people might say,
oh, that sounds like recruiting,

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but she's so good at it.

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It is like a separate category.

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it's not recruiting 'cause she
just, she's way too good at it.

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And it goes beyond just
plugging resources into gaps.

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Like I've seen Stephanie thread the
needle so many times where massive

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implementation, hyper rare skillset,
just all these weird conditions and

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terms and just, it always worked.

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Stephie: I think my, secret
sauce is, , I have a rule that

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I'm always recruiting, right?

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I'm always looking for great talent, and.

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Fortunately, I have a really good
memory and that's really helped me

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in this career because people that
I met years ago, if I maintain that

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relationship, sometimes it takes time.

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But to find that role that works,
understanding their skillset , and

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where they thrive within the ServiceNow
platform, has just allowed me to,

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be successful , in this career.

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And, I'm grateful for that.

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And yeah, I mean, I think that's truly
the secret sauce is always be recruiting.

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Never stop building your, talent pipeline.

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and develop that relationship with people.

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It's, a human touch where
you understand who they are,

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and what they're looking for.

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And, and you take that
time, you know, I know.

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So many, professionals , in the ServiceNow
industry, , and their, kids' names

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and, their spouse's names,  it's that
special touch and it's that human touch

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that I think often gets forgotten,
, when you're in a, recruiting role.

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CJ: Stephanie, I think
that's, Spot on, right?

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there are recruiters who are like, Hey,
I got a, gig, and are you interested?

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And then, you have a conversation with
them and it fits or it doesn't fit,

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and they move on to the next person.

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And you know, two months later
they reach out to you again and

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they're like, Hey, I got a gig.

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You know, are you interested?

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And the thing that they send you is
so either above or below your level

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that you can tell that they have no
idea who you are, even though they.

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Not in your area of expertise.

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Right?

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Like.

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Yeah, right.

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Like

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Duke: You know, you know what just grinds
my gears too, is the ones that just put

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you on the list, They'll get a, gig that
they need to fill, and you're just another

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name on the list that got the same email.

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CJ: exactly

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Duke: Like, I, I never got an
email from Stephanie, ever.

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It was more like, it was like a text.

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It was an instant message.

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That's personal touch.

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That's the human touch right there.

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CJ: That is, that's a good point.

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And now that I think about it, I've
never gotten an email from Steph  it's

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always like a text or , a reach out,
phone call, something like that.

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And, that point about building
relationships, , I don't wanna lose

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track, of that because I do think that's
what separates you, Stephanie, from a

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lot of the other recruiters that I've
worked with over the course of my career.

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Is that you do know my kids, right?

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Like you do know, you know my wife's name.

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You do know like the type of work
that I like to do, the type that

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I don't like to do, to do the type
that I will grudgingly accept, right?

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The stuff that's completely
off limits, you know, it's.

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Stephie: Yeah, I,

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CJ: and you know that stuff because we've
had those conversations and you know, the

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types of projects that I, the dynamic of
the project that I like to work on, the

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dynamic that I will actively avoid the,
scale of the project that I want, and, you

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know, all of those things that I think.

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Makes the project ultimately successful
are things that you know, and that you've

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asked about and that you catalog and, and
that you keep those things, at the top of

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your head because you're not recruiting,
you're building those relationships.

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Right.

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And I don't know that there
is a, term for it, right?

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Because I know If you, if we were
talking about sales, there are sales

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in this business development, I
think what you do aligns itself with

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business development from a recruiting
perspective more than it would from

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sales, Because you focus a lot more on
building the relationship, but it's a

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deeper strategic aspect of it, right?

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, And I just, don't see that
from very many people.

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Duke: I think she plays the long game,
once it came out my mouth, it is just

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as clear as day now that over all these
years, she's never interrupted me with

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something that was clearly not the fit.

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So she's got this job to fill and she's
just like, she knows it's, I don't

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know, CMDB or something like that.

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She's like, well, I'm just not
gonna call Robert on it 'cause I

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know Robert's not gonna to do that.

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Right.

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So she never just like send it across
anyway and see what happens because, you

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Stephie: Well, and I think the key
there right is, I believe that the

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two of you could do anything on
ServiceNow, but I know that you don't

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want to do anything on ServiceNow.

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And I think that,

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I think that oftentimes, recruiters,
always just wanna, throw.

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I mean, you, you guys are
some of the best, right?

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You wanna throw the best
people at your clients.

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But if it's not a role that you
guys would want or want to take, I

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think that's important to recognize.

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And, nobody wants to do a job
that they, don't want to do.

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, So why try a,

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square peg in a circular hole, or
I think I probably got that wrong,

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but you guys get what I'm saying.

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It's, you don't wanna try to make
something fit that's not gonna fit.

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And it's, more than just saying, the
resume says they have this experience.

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It's understanding who you guys
are and what you're looking

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for in your opportunities , and
what work you'll take next.

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And, I just think that's an
important thing , that often

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gets forgotten and, recruiting.

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Yes.

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It's, a fast-paced environment.

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but there's more to it than just saying,
this resume says you'll do the work

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and you can, so let's just do that.

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It, there's a finesse to it and, I think
that often gets forgotten, and overlooked.

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CJ: So Stephanie, let's, quantify
that for folks, In terms of

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how valuable what you do is.

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I've been working with you about 11 years.

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And you have been constantly
putting me on project.

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Projects for , the entire
length of that time.

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You and Robert have been working together
for longer than that and you've been,

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placing him on projects , like how
many of us do you have that you've

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just been working with for years and
years and years and just been getting

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jobs over and over and over again?

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Stephie: you know, I don't have an exact
number, to say right now, but I can say

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that I have a really strong, solid group
of, independent contractors, that, I've

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worked with for, gosh, my entire career.

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I don't know.

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I don't even, I wouldn't even
know a number to pull out to, to

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CJ: So that many.

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Stephie: there's meant study.

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Yes.

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Yes.

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And each one of you is specialized, right?

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each one of you has a specific, part
of, ServiceNow that you prefer the

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product line that you prefer to work
in, and ones that are okay and you

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like them, but they're not your fave.

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And then there's ones that,
you don't wanna touch at all.

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And, and that's okay.

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And that's what I think recruiters
forget that it's okay that, somebody

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doesn't want to work on a specific
part because it allows them to

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build their skillset elsewhere
and where they really wanna focus.

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, So yeah, there's quite a few,

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CJ: And, and, and the reason I
think that's important,  is because

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obviously if we've been working
together for a decade or more, right?

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the projects that, , we've been working
together on we're successful, right?

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And, to your point, about putting,
a square peg in a round hole, if

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you are placing people in, places
where they are not a good fit.

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Then the overall outcome of that,
, transaction is gonna be poor, right?

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But the fact that you take so much
time and build so many relationships

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and understanding,  you influence the
outcome of the project, By building those

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relationships with the folks that you're
going to put on them, way ahead of time.

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Stephie: Yeah, I mean  Robert said
that, it's the long game, right?

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And I think.

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In recruiting, it's always how fast can
I make something happen right now today?

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, But playing that long game and, realizing
that well, I may not have the right role

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today, doesn't mean that I won't have
it that afternoon or the next day or

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the day after, because you never know
when these things are gonna spin up.

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I remember there, there have been
so many times where I've, , been.

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lucky enough to, , pull
a rabbit out of a hat.

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For instance, I had a, a specific role.

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Corey you may remember this, years ago.

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, I had a client call me on a Friday
afternoon and they needed somebody on

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Monday morning on site in California,
San Francisco, I believe it was.

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and it was for an ex obscure at the time.

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product line, within ServiceNow.

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I mean, this was, gosh,
probably nine years ago.

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so I'm not remembering all the details,
but I had spoken to somebody who had

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that exact skillset who was available
for that travel a month prior.

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And, uh, the client reached out, said,
Stephanie, what can you do for me?

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I said, Ooh.

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I got one, I know someone,
let's see if he's available.

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And I made a quick phone
call, made it all happen.

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Worked through the weekend to get all
of the travel set up and ready to go.

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And Monday morning PST time zone there
he was standing ready to walk into

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the building and That's the value in
building that kind of talent pipeline.

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Is knowing and being able to remember
what everyone's looking for and what their

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skillset is and where they, specialize.

00:12:08.325 --> 00:12:10.005
you can turn it around that fast.

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if you're always keeping your
talent pipeline fresh and

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excited and new and informed.

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which is another really big thing
that I always, , work hard to,

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that I strive to do for all of
my, , candidates, is to keep them

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informed and well, and my clients too.

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You gotta keep them informed, but
often we go through some ghosting and

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that, that you've seen that happen.

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, And I work very hard to ensure
that that doesn't occur.

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because, because why?

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Why would you?

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Right.

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Duke: Well, especially when you're
playing the long game, right?

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That's part and parcel of it.

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Um.

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Stephie: Mm-hmm.

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Duke: this wasn't on script at all,
but I'm wondering ' we see you from

00:12:45.299 --> 00:12:50.206
the, resources getting connected to
work perspective and so it's, easier

00:12:50.206 --> 00:12:52.876
for us to see your secret sauce there.

00:12:53.386 --> 00:12:56.096
But I'm wondering , is there a
secret sauce that you have on

00:12:56.096 --> 00:12:57.536
the other side of that equation?

00:12:57.807 --> 00:13:02.037
The organizations that you've helped
pull talent into and get jobs done,

00:13:02.427 --> 00:13:04.872
is there some magic that you do there
that you feel other people don't?

00:13:07.006 --> 00:13:10.406
Stephie: well, I think it's taking
the time to understand the need, , in

00:13:10.406 --> 00:13:13.839
its entirety,  anyone can come to me
and say, Stephanie, I'm looking for

00:13:13.839 --> 00:13:15.909
somebody who's, , specialized in ITSM.

00:13:16.057 --> 00:13:20.047
Well, I got a million because
almost everyone is at this point.

00:13:20.257 --> 00:13:24.681
But, Understanding kind of the
intricacies of a project and asking

00:13:24.681 --> 00:13:27.831
the right questions when you're talking
with your, clients and understanding

00:13:27.831 --> 00:13:31.381
what their needs are, for that
specific role, I think is important.

00:13:31.381 --> 00:13:36.071
And I think that because this
industry is so fast-paced and it

00:13:36.071 --> 00:13:39.791
has such a quick turnover that some
of those details get lost, right.

00:13:39.791 --> 00:13:43.111
And part of what I do is I'm
never afraid to ask questions.

00:13:43.408 --> 00:13:44.848
I'm not very technical.

00:13:44.848 --> 00:13:46.318
There is a lot, I don't know.

00:13:46.588 --> 00:13:48.071
, I know people well.

00:13:48.305 --> 00:13:52.291
and I think that it's important to
never be afraid to ask questions, , no

00:13:52.321 --> 00:13:53.611
matter how silly they may sound.

00:13:53.611 --> 00:13:55.441
And I think that's something
that does get lost.

00:13:55.718 --> 00:13:58.708
I would say that that's my, Secret
sauce when working with clients

00:13:58.708 --> 00:14:01.498
and is understanding the projects,
never being afraid to ask the

00:14:01.498 --> 00:14:05.478
questions, to ensure that I'm
aligning them with the right talent.

00:14:07.398 --> 00:14:10.308
CJ: it's funny, just going back to
that, that one story you shared earlier

00:14:10.308 --> 00:14:13.188
about the guy in California, I do
remember that, and I do remember,

00:14:13.998 --> 00:14:15.528
like, I didn't think that was possible.

00:14:15.528 --> 00:14:17.388
And so it was crazy
when you pulled it off,

00:14:18.948 --> 00:14:20.688
Stephie: Yeah, I mean
it's, a proud achievement.

00:14:22.683 --> 00:14:22.953
CJ: Yeah.

00:14:22.953 --> 00:14:24.843
No, just that, that was
just simply amazing.

00:14:25.033 --> 00:14:27.163
but one of, the things you just
said about asking questions, right?

00:14:27.163 --> 00:14:29.143
I think that translates
across both aisles, right?

00:14:29.143 --> 00:14:32.053
Like asking questions to your client,
make sure you understand the project

00:14:32.053 --> 00:14:35.421
so that when you talk to, the, , folks
that you might place there, right?

00:14:35.421 --> 00:14:39.111
You can, one, give them the information
they need to make an intelligent decision.

00:14:39.291 --> 00:14:42.141
but then you also ask a lot of
questions from us too, right?

00:14:42.141 --> 00:14:44.001
So that you un you can
completely understand.

00:14:44.356 --> 00:14:46.216
Like how that match is going to work out.

00:14:46.486 --> 00:14:49.766
You know, I just think it's, one
of the things that people don't do

00:14:49.816 --> 00:14:53.446
when they're building transactional
relationships versus long-term ones.

00:14:53.995 --> 00:14:54.475
Stephie: absolutely.

00:14:54.475 --> 00:14:55.585
And I think that's a good way to put it.

00:14:55.585 --> 00:14:58.675
A transactional relationship
versus a long-term relationship.

00:14:58.675 --> 00:15:03.441
And, I really value the relationships
I've been able to build with.

00:15:03.490 --> 00:15:04.450
ServiceNow talent.

00:15:04.450 --> 00:15:07.010
and  Corey, you had mentioned
like, we're friends, right?

00:15:07.306 --> 00:15:09.406
I ask about your family,
I care about your family.

00:15:09.406 --> 00:15:12.226
And, and Robert, like I know I've
known you for a million years.

00:15:12.556 --> 00:15:16.846
We had pizza at an old building
across the street from the Sears

00:15:16.846 --> 00:15:18.733
Tower, a million moons ago.

00:15:18.733 --> 00:15:20.674
And, you know, knowing, knowing

00:15:20.734 --> 00:15:22.564
Duke: Why I gotta be the one
that's a million years old.

00:15:24.934 --> 00:15:24.994
Stephie: hey.

00:15:26.269 --> 00:15:27.559
Duke: Don't get me wrong, I feel it.

00:15:27.559 --> 00:15:28.279
I definitely feel.

00:15:30.874 --> 00:15:33.364
Stephie: You know, and I think
that's something that's also so cool.

00:15:33.364 --> 00:15:36.617
It's  2012 is when I, joined
with, my previous employer.

00:15:36.617 --> 00:15:39.617
And, I knew nothing of
the ServiceNow ecosystem.

00:15:39.617 --> 00:15:41.237
I knew nothing about recruiting.

00:15:41.237 --> 00:15:42.707
I knew nothing about ServiceNow.

00:15:42.707 --> 00:15:44.954
And, I had to, learn it
all from the ground up.

00:15:44.954 --> 00:15:46.964
It was all self-taught,
because I wanted it.

00:15:46.994 --> 00:15:52.490
And, being fortunate enough to cross paths
with you, Robert, and you, Corey, early on

00:15:52.490 --> 00:15:57.360
in my career has given me the ability to
grow and learn from you guys, the experts.

00:15:57.360 --> 00:15:57.720
Right?

00:15:57.940 --> 00:16:01.750
, And it's helped me in my career so
much because if I don't know something.

00:16:01.924 --> 00:16:05.284
I know I can, I can call Corey
and ask a stupid question.

00:16:05.344 --> 00:16:09.544
He might laugh at me, but he is gonna
give me a really good answer and

00:16:09.544 --> 00:16:13.084
explain it to me in its entirety, which
that's how I know I found somebody.

00:16:13.084 --> 00:16:13.444
Great.

00:16:13.444 --> 00:16:16.884
If they can make me
understand, , ServiceNow from

00:16:16.884 --> 00:16:18.204
a technical perspective, I.

00:16:18.954 --> 00:16:23.754
You're great, you're a great consultant
because I don't always understand

00:16:23.754 --> 00:16:25.014
the technical side of things.

00:16:25.440 --> 00:16:27.294
, But back to 2012, right?

00:16:27.334 --> 00:16:31.924
We kind of all grew up together,  We
all were finding our way in this new

00:16:31.954 --> 00:16:36.150
landscape, of ServiceNow and, learning
about the ecosystem and I mean, I remember

00:16:36.150 --> 00:16:40.015
some of the early days and , how small
the knowledges were, or all of the

00:16:40.015 --> 00:16:42.025
user groups were, they were so small.

00:16:42.385 --> 00:16:45.925
and it was just, such a cool
thing to be a part of, and to

00:16:45.955 --> 00:16:47.995
learn together and grow together.

00:16:48.249 --> 00:16:52.015
it's just been, an experience
that I never anticipated, , when

00:16:52.015 --> 00:16:53.485
I started this career in 2012.

00:16:54.138 --> 00:16:56.666
Duke: I don't think any of
us really understood,  I was

00:16:56.666 --> 00:16:58.976
working with tools of this type.

00:16:58.996 --> 00:17:01.516
For a long time, but they
were very constrained to it.

00:17:01.696 --> 00:17:05.506
So nobody really knew what was behind
the corner of bringing those workflows

00:17:05.506 --> 00:17:09.206
to the rest of the organization and
how explosively that would grow.

00:17:09.776 --> 00:17:14.363
But I'm wondering now,  now that we've
each played our own long game, some of

00:17:14.363 --> 00:17:18.140
us better than others, for what you do?

00:17:18.350 --> 00:17:22.130
Do you find it easier now or harder now?

00:17:22.903 --> 00:17:24.973
Stephie: the answer to that's
like totally double-sided, right?

00:17:24.973 --> 00:17:29.233
Because I have a vast network,
because I have such trusted

00:17:29.233 --> 00:17:31.420
relationships, within the ecosystem.

00:17:31.613 --> 00:17:33.713
that makes my job easier in one aspect.

00:17:33.713 --> 00:17:37.626
But when I'm searching for new talent,
It's gotten harder because, , truth

00:17:37.626 --> 00:17:42.256
be told, there's scammy candidates
out there that, try to pull one

00:17:42.256 --> 00:17:44.176
over on recruiters all the time.

00:17:44.176 --> 00:17:45.436
I've fallen victim to it.

00:17:45.436 --> 00:17:48.766
I don't know many recruiters that
have not, and trying to find.

00:17:48.805 --> 00:17:50.988
your way through that, is hard.

00:17:51.165 --> 00:17:55.661
, It's somebody pretending to know, more
than they actually do on the platform.

00:17:55.661 --> 00:18:00.405
Or, your original conversation maybe with
somebody who's, an expert on ServiceNow

00:18:00.585 --> 00:18:06.028
and then you're, sequential calls with
that person and their experience changes

00:18:06.028 --> 00:18:09.448
and they may not answer questions
correctly, or something you spoke about

00:18:09.448 --> 00:18:13.298
previously doesn't line up and,, I
would say that that makes it harder.

00:18:13.965 --> 00:18:19.311
but being that we're all remote for quite
a few years recently,  I think everyone's

00:18:19.311 --> 00:18:21.351
gotten more comfortable to be on camera.

00:18:21.411 --> 00:18:25.485
And If you're not gonna show your
face on camera, we're not doing this.

00:18:25.485 --> 00:18:27.821
It's so important,  I've gotta see you.

00:18:27.821 --> 00:18:29.471
I've gotta know you're a real person.,

00:18:29.721 --> 00:18:32.121
Even if you forgot to brush your
teeth that morning, I gotta see you.

00:18:32.661 --> 00:18:37.441
, Because , I need to know that I
am presenting somebody who's real

00:18:37.441 --> 00:18:40.941
and tangible and is who they say
they are and can accomplish what

00:18:40.941 --> 00:18:42.698
I need them to with my clients.

00:18:43.061 --> 00:18:43.961
CJ: that is so true.

00:18:43.961 --> 00:18:47.051
I've heard so many stories
about folks, , who.

00:18:47.691 --> 00:18:52.265
I've gotten hired for a gig and, either
don't show up or more importantly, more

00:18:52.265 --> 00:18:57.158
specifically, or more, hilariously,
one person did the interview,

00:18:57.308 --> 00:18:59.283
another person showed up for the gig.

00:19:00.983 --> 00:19:01.163
Stephie: I

00:19:01.188 --> 00:19:02.183
Duke: How did that even happen?

00:19:04.223 --> 00:19:05.273
Stephie: It's so wild.

00:19:05.963 --> 00:19:07.633
Duke: There's just, oh, man,

00:19:07.765 --> 00:19:08.455
CJ: Yeah.

00:19:08.565 --> 00:19:10.630
Duke: the, the, the, the nerve.

00:19:10.690 --> 00:19:11.710
The nerve.

00:19:11.980 --> 00:19:14.495
I don't understand how people
can live with themselves.

00:19:14.860 --> 00:19:16.120
It's so cringey.

00:19:16.450 --> 00:19:16.990
It's so cringey

00:19:17.860 --> 00:19:18.100
and.

00:19:18.340 --> 00:19:22.350
CJ: Dude, I was LinkedIn friends with
one of those people, like connected on

00:19:22.350 --> 00:19:27.780
LinkedIn with a person who I thought
was real until, that person got hired

00:19:27.840 --> 00:19:32.850
at, , one of my clients at the time
and was supposed to show up and they

00:19:32.850 --> 00:19:34.650
had three, four days, they were like.

00:19:34.760 --> 00:19:39.580
I'm not sure this is the same person
that we interview with, they don't

00:19:39.580 --> 00:19:44.050
seem to be recalling any of the
conversations that we had previously.

00:19:44.350 --> 00:19:46.840
And, you know, I asked for the name
and I went and looked on LinkedIn to

00:19:46.840 --> 00:19:48.580
see if I can figure, figure it out.

00:19:48.580 --> 00:19:51.340
And lo and behold, I'm
connected with the person.

00:19:51.345 --> 00:19:52.540
I'm like, how is, what is.

00:19:54.190 --> 00:19:56.665
Stephie: It, it's totally bamboozled.

00:19:56.791 --> 00:19:57.721
it happens.

00:19:57.721 --> 00:19:59.491
It's unfortunate when it does.

00:19:59.848 --> 00:20:05.068
I know I do my due diligence to ensure
it doesn't happen, but man, sometimes

00:20:05.068 --> 00:20:06.898
they can get real good at hiding it.

00:20:06.928 --> 00:20:07.318
Right?

00:20:07.318 --> 00:20:09.758
And, it's crazy that it happens.

00:20:09.861 --> 00:20:10.551
but it does.

00:20:10.551 --> 00:20:13.011
And so I would say that side of
things makes my job harder now.

00:20:13.413 --> 00:20:18.383
but being that I have a vast network of
trusted people, that makes it easier.

00:20:18.383 --> 00:20:20.158
So it's a two sided answer.

00:20:20.763 --> 00:20:20.913
Duke: Yeah.

00:20:20.913 --> 00:20:23.073
You don't have to trust
in strangers much anymore.

00:20:23.073 --> 00:20:23.403
Do you like

00:20:24.658 --> 00:20:24.878
Stephie: No.

00:20:25.833 --> 00:20:25.953
Duke: Yeah.

00:20:26.953 --> 00:20:29.953
I wonder if we could take this
a slightly different direction.

00:20:30.165 --> 00:20:33.585
Corey and I just came off of two
episodes on networking and we're

00:20:33.585 --> 00:20:38.693
getting a lot of positive feedback
and I thought maybe, you might have.

00:20:38.833 --> 00:20:43.532
Some interesting advice on somebody
who's new to the ecosystem and how

00:20:43.532 --> 00:20:47.352
they might network coming from where
you came from where, you know, at the

00:20:47.352 --> 00:20:50.202
beginning everybody was a beginner and
we all just learned to dealt with it.

00:20:50.202 --> 00:20:53.120
And over the years you've,
dealing with experts and newbies

00:20:53.120 --> 00:20:54.135
and all the stuff in between.

00:20:54.876 --> 00:20:59.682
Stephie: Networking is crucial to what
I do, both with clients and candidates.

00:20:59.785 --> 00:21:05.065
. And I'm a people person, so I've, it comes
naturally to me, I like talking to people.

00:21:05.065 --> 00:21:08.005
I like understanding who they
are, and what drives them,

00:21:08.005 --> 00:21:09.265
what their motivations are.

00:21:09.442 --> 00:21:13.435
I think that, LinkedIn is a
great tool, to be able to network

00:21:13.445 --> 00:21:14.855
in a business environment.

00:21:15.215 --> 00:21:20.135
. Well, sometimes business environment,
sometimes not so much anymore, but, um,

00:21:20.195 --> 00:21:25.455
it's a, it's, it's, it's, allows you to
network, in a way that is not in person.

00:21:25.485 --> 00:21:29.825
But there's nothing that is going to,
ever take away that in-person networking.

00:21:29.825 --> 00:21:33.032
I think, meeting with people,
attending networking events as

00:21:33.032 --> 00:21:35.733
cheesy as they can be, It's crucial.

00:21:35.853 --> 00:21:39.713
And, , for somebody who's starting
out new, , I would say never

00:21:39.713 --> 00:21:41.303
hesitate to reach out to somebody.

00:21:41.433 --> 00:21:44.343
more often than not,
people are willing to help.

00:21:44.663 --> 00:21:46.913
, They want to see others succeed.

00:21:47.223 --> 00:21:50.193
, You will rarely get a
door slammed in your face.

00:21:50.223 --> 00:21:51.663
People are gonna say, yeah, come on in.

00:21:51.723 --> 00:21:52.773
Let's see what we can do.

00:21:52.917 --> 00:21:53.967
what are you looking for?

00:21:54.170 --> 00:21:56.800
, So I would say that, , never be afraid.

00:21:57.310 --> 00:22:00.970
To reach out to somebody who you think
would not wanna talk to you, because

00:22:00.970 --> 00:22:03.190
odds are they will and they want to.

00:22:03.610 --> 00:22:05.110
, Yeah, I think that's, that's really it.

00:22:05.110 --> 00:22:06.520
And like always be yourself.

00:22:06.640 --> 00:22:08.230
, Just be yourself.

00:22:08.230 --> 00:22:10.050
Don't put on, , a show.

00:22:10.297 --> 00:22:14.107
Building relationships is being
transparent to who you are, and,

00:22:14.123 --> 00:22:15.713
projecting that out to other people.

00:22:15.773 --> 00:22:20.033
And I think that's also something
that helps, is transparency, honesty,

00:22:20.153 --> 00:22:23.933
building relationships, being yourself,
and never hesitate, to reach out.

00:22:24.458 --> 00:22:26.408
Duke: Okay, I got a
quick follow up on that.

00:22:26.558 --> 00:22:30.668
Let's say I'm new or new-ish to the space.

00:22:30.668 --> 00:22:32.798
Maybe it's my first taste of freelancing.

00:22:33.248 --> 00:22:37.118
, And you are obviously
seeing and talking to.

00:22:37.205 --> 00:22:39.008
scads of candidates.

00:22:39.268 --> 00:22:42.128
How do I jump off the
page to somebody like you?

00:22:43.778 --> 00:22:47.648
Like what about my resume or
my first opening letter or my

00:22:47.648 --> 00:22:51.920
first conversation, amplifies my
success with you, the recruiter.

00:22:52.337 --> 00:22:53.057
Stephie: great question.

00:22:53.117 --> 00:22:53.507
I think.

00:22:53.817 --> 00:22:56.337
a resume that is concise.

00:22:56.553 --> 00:23:03.207
a page and a half, two pages max is
so important because reading, I'm

00:23:03.207 --> 00:23:07.537
reading so many daily, so keep it
simple, ?. You don't need everything

00:23:07.537 --> 00:23:09.502
you've ever done put into your resume.

00:23:09.952 --> 00:23:12.472
You've got to leave something
to the conversation.

00:23:12.668 --> 00:23:16.878
being open to conversation, being,
communicative, answering questions with

00:23:16.878 --> 00:23:19.812
more than, one word or one sentence.

00:23:19.812 --> 00:23:22.932
Elaborating, explaining
yourself who you are, the work

00:23:22.932 --> 00:23:24.582
you've done, what excites you.

00:23:25.008 --> 00:23:26.178
that's what gets me.

00:23:26.495 --> 00:23:27.425
, Be yourself.

00:23:27.425 --> 00:23:29.435
Be a real person, be a human.

00:23:29.675 --> 00:23:32.035
don't, answer the questions robotically.

00:23:32.035 --> 00:23:33.715
I wanna know who you are.

00:23:33.988 --> 00:23:35.728
what makes you excited about ServiceNow?

00:23:35.758 --> 00:23:38.638
Why you decided to join ServiceNow.

00:23:38.878 --> 00:23:41.302
where you see your career
going, what drives you.

00:23:41.332 --> 00:23:44.692
Those are so, such important questions
when getting to know a candidate.

00:23:45.012 --> 00:23:46.035
, So I would say.

00:23:46.343 --> 00:23:47.593
Keep your resume simple.

00:23:47.803 --> 00:23:50.623
Leave something to the imagination
and something to be discussed.

00:23:50.913 --> 00:23:52.217
, And then, elaborate.

00:23:52.293 --> 00:23:54.333
don't keep your answers when
you're in a conversation.

00:23:54.333 --> 00:23:54.843
Simple.

00:23:54.993 --> 00:23:57.483
I wanna know it all in those moments.

00:23:57.483 --> 00:23:57.543
I.

00:23:58.063 --> 00:23:59.863
CJ: those are really, really good tips.

00:24:00.637 --> 00:24:03.877
and as you were talking, Steph, I didn't
think about how many of those did I

00:24:03.877 --> 00:24:06.187
actively, deploy, just subconsciously.

00:24:07.117 --> 00:24:09.007
Just, keep my resume simple.

00:24:09.177 --> 00:24:14.157
, I'm pretty bad at that, but I've gotten
better at working with you and so now

00:24:14.157 --> 00:24:18.873
I have, a number of different resumes,
that, you know, are catered towards

00:24:19.083 --> 00:24:21.273
whatever the client might be looking for.

00:24:21.303 --> 00:24:24.183
'cause I do have a vast amount of
experience and it all won't fit.

00:24:24.733 --> 00:24:26.533
Anything short of ebook.

00:24:26.777 --> 00:24:29.800
but then nobody wants to read
that, they care if, I can do what

00:24:29.800 --> 00:24:32.860
they need me to do and if I have
relevant experience for that.

00:24:32.918 --> 00:24:39.663
And then personality,  I, I am who I am
and I've never had success in disguising

00:24:39.663 --> 00:24:42.263
my personality when I ever tried to do it.

00:24:42.263 --> 00:24:46.913
And so now it's a lot more like I show
up and you either like me or you don't.

00:24:46.913 --> 00:24:51.187
? And if you don't like me, then at least
now we both know that and we can move on.

00:24:51.517 --> 00:24:54.450
And if you do great, least now
that we have a, common point

00:24:54.450 --> 00:24:55.950
because I like me too, and.

00:24:57.690 --> 00:24:59.310
And you know, and you go from there.

00:24:59.310 --> 00:25:03.780
But I think there are far too many people
who think, just talking with a recruiter

00:25:04.110 --> 00:25:06.210
means that they have to put on this mask.

00:25:06.690 --> 00:25:07.080
Right.

00:25:07.080 --> 00:25:10.470
And, and that they have to disguise
who they are and that they don't

00:25:10.470 --> 00:25:13.680
have to, and that things, um, yeah.

00:25:13.680 --> 00:25:13.770
And

00:25:13.965 --> 00:25:16.335
Duke: Well, they have to stress
about knowing everything, right?

00:25:16.440 --> 00:25:17.040
CJ: Yeah.

00:25:17.790 --> 00:25:18.480
Yeah.

00:25:18.525 --> 00:25:22.755
Duke: it's, it's, it's a big tool
now, and so every year the tool

00:25:22.755 --> 00:25:27.362
survives And thrives and expands
the idea that you could know.

00:25:27.362 --> 00:25:29.592
It all just becomes , even more absurd.

00:25:30.332 --> 00:25:30.612
Stephie: Right.

00:25:30.612 --> 00:25:33.732
And I think that that's a, a really
important point too, that you're making.

00:25:33.782 --> 00:25:35.702
There is no one that's gonna know it all.

00:25:36.182 --> 00:25:39.295
Maybe to some degree They might
understand, but there's nobody

00:25:39.295 --> 00:25:40.375
that's gonna know ServiceNow.

00:25:40.405 --> 00:25:41.995
It's in, in its entirety anymore.

00:25:42.215 --> 00:25:44.395
It's important to, , to be able to admit.

00:25:44.980 --> 00:25:48.370
When there's something that you're, it's
not your strongest, and that's okay.

00:25:48.420 --> 00:25:51.390
, I'm not expecting anyone to know
it all because I certainly don't.

00:25:51.630 --> 00:25:54.137
And being able to admit
that, is so strong.

00:25:54.137 --> 00:25:55.507
It's something that really stands out.

00:25:55.537 --> 00:25:56.797
Eh, that's not my strongest point.

00:25:56.917 --> 00:25:57.247
Right.

00:25:57.637 --> 00:25:58.567
Not the best there.

00:25:58.777 --> 00:25:59.107
That's okay.

00:25:59.707 --> 00:26:01.087
We'll find something
that you are the best in.

00:26:01.117 --> 00:26:01.237
Right.

00:26:01.665 --> 00:26:06.345
Duke: even the Apex certification in
the environment, CMAs and CTAs, right?

00:26:06.555 --> 00:26:09.075
Like if you look at the prerequisites
for them, they don't even have

00:26:09.075 --> 00:26:11.708
to have half of the CIS certs,

00:26:12.209 --> 00:26:12.629
CJ: Right,

00:26:13.244 --> 00:26:13.814
Duke: you know what I mean?

00:26:14.504 --> 00:26:17.414
And they're the ones getting the,
like the master architect thing.

00:26:17.654 --> 00:26:20.818
It's too big an ecosystem, so , yeah,
you're gonna get stung up on a question or

00:26:20.818 --> 00:26:23.963
two,  another note on that brevity thing.

00:26:23.973 --> 00:26:26.813
Even if Stephanie wanted you to
be the one,  she hasn't got this

00:26:26.813 --> 00:26:33.230
position filled and it's 4 38 and
she's got three more resumes to go.

00:26:33.230 --> 00:26:37.620
She is praying, that the next resume
is the last one she has to read, right?

00:26:38.583 --> 00:26:41.523
you don't wanna have to go through,
you want to pick up the the last

00:26:41.523 --> 00:26:45.243
resume and know this is the one,
and that's why you have to be brief.

00:26:45.933 --> 00:26:46.143
Stephie: Yeah.

00:26:46.143 --> 00:26:47.613
Being brief is important, right?

00:26:47.613 --> 00:26:51.843
but I will be the first person to tell
you, there is nothing that matters

00:26:51.843 --> 00:26:54.123
more than getting on a call with me.

00:26:54.843 --> 00:26:55.953
Your resume is great.

00:26:55.953 --> 00:27:00.423
It's a great jumping off point, but
our conversation and our communication

00:27:00.423 --> 00:27:02.613
in a call, that's everything.

00:27:02.803 --> 00:27:07.183
and I'm gonna get everything I need to
know out of that call your personality

00:27:07.393 --> 00:27:09.323
where I think you'd be a great fit.

00:27:09.323 --> 00:27:12.623
there's sometimes just, personality
conflicts on projects, right?

00:27:12.623 --> 00:27:13.643
And that's okay.

00:27:13.883 --> 00:27:16.687
I just need to know where you stand
and, get to know you a little bit.

00:27:16.687 --> 00:27:20.077
So a resume is good, ? A
conversation is everything.

00:27:20.628 --> 00:27:24.728
CJ: Steph, do you ever have a conversation
with someone who you think slash

00:27:24.728 --> 00:27:29.678
know is technically proficient at the
opportunity that you're presenting, but

00:27:29.738 --> 00:27:33.698
after you speak to them, think there's
no way in hell that you would be able

00:27:33.698 --> 00:27:35.228
a good fit working with this client?

00:27:35.228 --> 00:27:35.258
I.

00:27:35.697 --> 00:27:36.057
Stephie: Yeah.

00:27:36.057 --> 00:27:37.347
I mean, it, happens often.

00:27:37.447 --> 00:27:39.907
, I talk to people and I'm
like, they could do the job.

00:27:40.147 --> 00:27:41.707
Are they going to make an impact?

00:27:41.995 --> 00:27:42.265
CJ: Yes.

00:27:42.310 --> 00:27:45.040
Stephie: could do it, they could
complete it, but are they gonna make

00:27:45.040 --> 00:27:47.920
the impact that I want them to, or
that I'm looking, or that they would

00:27:47.920 --> 00:27:49.960
want to, or the client is looking for?

00:27:50.260 --> 00:27:52.280
And, that's that
personality side of things.

00:27:52.280 --> 00:27:55.850
That's, like I said, my resume's
great personality is everything.

00:27:56.100 --> 00:27:59.017
There's of course the
technical meat is great.

00:27:59.285 --> 00:28:02.925
But that personality gravy
on top, that's everything.

00:28:03.075 --> 00:28:06.045
and working with people that
want to make an impact that

00:28:06.045 --> 00:28:07.845
are motivated and ambitious.

00:28:08.005 --> 00:28:09.445
I can't get that from a resume.

00:28:09.565 --> 00:28:11.635
That's something that only
comes in a conversation.

00:28:11.635 --> 00:28:11.695
I.

00:28:12.058 --> 00:28:15.638
CJ: Yeah, I think that's important
to highlight,  personality matters

00:28:15.668 --> 00:28:21.388
and being yourself matters because
ultimately, it's in everyone's best

00:28:21.388 --> 00:28:26.088
interest for the right client to
end up with the right on the right

00:28:26.088 --> 00:28:28.038
project so that it can be successful.

00:28:28.128 --> 00:28:32.038
And if you disguise who you are, , then
you might end up on a wrong project

00:28:32.038 --> 00:28:33.678
for you, as the resource, right.

00:28:33.888 --> 00:28:36.108
I could end up on a, a project that.

00:28:36.698 --> 00:28:40.898
I don't want to be on because I let
you to, think that I was outgoing

00:28:41.198 --> 00:28:45.368
and this is a sales engineer project
and I really don't like talking.

00:28:46.298 --> 00:28:47.168
Stephie: Right, right.

00:28:47.493 --> 00:28:48.183
Exactly.

00:28:48.183 --> 00:28:51.423
I mean, it's, it's just important
to just really, be true to you.

00:28:51.788 --> 00:28:52.208
CJ: Yeah.

00:28:52.368 --> 00:28:52.968
Duke: All right, Stephanie.

00:28:52.968 --> 00:28:55.638
So, apparently you are on
the market now, correct?

00:28:55.889 --> 00:28:57.299
Stephie: I am on the market.

00:28:57.567 --> 00:29:00.657
I am super excited for
my next opportunity.

00:29:00.657 --> 00:29:03.572
I'm really looking forward
to,, seeing where I land.

00:29:03.944 --> 00:29:05.534
Duke: so what's the
perfect position for you?

00:29:05.942 --> 00:29:10.622
Stephie: the perfect position for me is
one where I get to work with clients.

00:29:10.882 --> 00:29:13.312
and understand their needs
and work with candidates.

00:29:13.362 --> 00:29:18.432
, I truly loved , my previous role
where I was, , connecting the two

00:29:18.702 --> 00:29:20.772
and helping people achieve things.

00:29:20.772 --> 00:29:23.802
Not just, the candidates achieving
their career goals, but also the

00:29:23.802 --> 00:29:25.872
clients achieving their project goals.

00:29:25.962 --> 00:29:29.332
And, , being a part of that
was just, magic for me.

00:29:29.392 --> 00:29:32.062
And, I'm really passionate about
it and I'm really passionate about

00:29:32.062 --> 00:29:36.252
bringing the right people to my
clients, , and making sure it all works,

00:29:36.302 --> 00:29:38.072
it's my favorite part of my, my job.

00:29:38.792 --> 00:29:41.912
So some, somewhere with that where I could
land a, it's with something like that.

00:29:41.942 --> 00:29:42.842
, That's really what I'm looking for.

00:29:43.402 --> 00:29:45.112
CJ: I'm honestly surprised
that you're on the market.

00:29:45.339 --> 00:29:49.209
, I wish I was interested in growing
beyond being the, one man show that I

00:29:49.209 --> 00:29:51.159
am because you'd already have an offer.

00:29:53.249 --> 00:29:53.699
Stephie: Thanks.

00:29:53.744 --> 00:29:54.224
Duke: me about it.

00:29:55.934 --> 00:29:59.264
Okay folks, this has been Stephanie
Fairbanks on CJ and the Duke.

00:29:59.294 --> 00:30:02.714
If you need somebody who can thread
that needle, get the right resource on

00:30:02.714 --> 00:30:07.574
the right job every single time, Corey
and I wholeheartedly endorse Stephanie.

00:30:07.754 --> 00:30:11.054
She's one of the best in the game,
and she's got a massive ready to

00:30:11.054 --> 00:30:12.764
leverage network just waiting for you.

00:30:12.974 --> 00:30:15.674
Her contact information is going
to be in the description below.

00:30:15.674 --> 00:30:17.594
Everybody take a shot, act fast.

00:30:17.624 --> 00:30:19.604
She's not gonna be on the market for long.

00:30:20.132 --> 00:30:20.702
CJ: Absolutely.

00:30:20.702 --> 00:30:22.682
Stephanie, it was great
having you on the show.

00:30:22.832 --> 00:30:24.962
I can't believe we
haven't done this before.

00:30:25.082 --> 00:30:26.192
maybe you were ducking us.

00:30:26.192 --> 00:30:26.882
I don't know,

00:30:28.192 --> 00:30:29.157
Stephie: That's laying low.

00:30:29.187 --> 00:30:29.757
That's laying low.

00:30:31.592 --> 00:30:33.722
CJ: but no, this was,
amazing and well overdue.

00:30:33.722 --> 00:30:34.442
Thanks for coming on.

00:30:34.442 --> 00:30:34.472
I.

00:30:34.827 --> 00:30:35.367
Stephie: Yes.

00:30:35.667 --> 00:30:37.287
Thank you so much, both of you.

00:30:37.510 --> 00:30:40.540
, I can't express my appreciation
for each of you enough.

00:30:40.540 --> 00:30:40.930
Thank you.

00:30:41.790 --> 00:30:42.570
Duke: No problem.

00:30:42.570 --> 00:30:43.740
We'll see you on the next one, everyone.