Lucas & David are joined by Stéphane Grabina of Excluservice in Rockville, MD. Stéphane has been a long-time and very influential member of ASOG. They try to tackle estimating, providing costs upfront to the customer when they're dropping off, and the mindset each shop owner needs to bring when establishing their own policies and procedures at their own shops. As it turns out, the topic was larger than what could be covered in one podcast, but you'll hopefully come away with a fresh perspective on the topic. You'll be happy to know that Lucas managed to hold back his disdain for the group of people he disparaged in the last episode.Enjoy!Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
Lucas & David are joined by Stéphane Grabina of Excluservice in Rockville, MD. Stéphane has been a long-time and very influential member of ASOG.
They try to tackle estimating, providing costs upfront to the customer when they're dropping off, and the mindset each shop owner needs to bring when establishing their own policies and procedures at their own shops.
As it turns out, the topic was larger than what could be covered in one podcast, but you'll hopefully come away with a fresh perspective on the topic.
You'll be happy to know that Lucas managed to hold back his disdain for the group of people he disparaged in the last episode.
Enjoy!
Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.
Click Here: Get Shop-Ware.com
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Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.