"Bereavement leave ends. Bereavement doesn't." Everyone shows up for the funeral, then goes back to living - and that is the week your team member comes back to work.
Kelly Edmondson is a nurse executive with 25 years in healthcare and a certified grief counselor. After losing her son in 2023, she founded Timely Presence, which sends a year of gifts timed to the dates that land hardest - the birthday, the anniversary, the first Mother's Day.
She joins Jakub Grajcar on how a practice can support its own people, and a patient's family, through a loss.
We dig into:
🏥 Kelly's #1 tip for growing a practice - solve a real problem, and stop trading the two minutes of human connection for the next appointment
🕯️ Why grief doesn't start at the notification - people surround you, then they go back to living, and that is when grief actually arrives
🧭 Grief beyond death - a divorce, a lost role, a pet, a limb - and how to respond to them
📉 The number that surprises employers most - over half of people leave their job within a year of a significant loss
🔁 The three R's - regulate your own emotions first, respond by doing something concrete, then remain long after everyone else has moved on
💬 What to actually say: ""I don't know what to say, but I'm here."" Grief is not fixable, so stop trying to fix it
⚖️ Flexibility without ambiguity - name which duties shift and which they still own, then check it's working for the person and the practice
✉️ How a practice can support a patient's grieving family
Resources mentioned:
👤 Guest: Kelly Edmondson, MSN, MBA, RN, NEA-BC, CGC - Founder & CEO, Timely Presence
LinkedIn:
https://www.linkedin.com/in/kelly-edmondson Website:
https://thetimelypresence.com📱 Timely Presence on social media
Instagram:
https://www.instagram.com/thetimelypresence Facebook:
https://www.facebook.com/TimelyPresence🧭 Framework
The Presence Framework - Kelly's three R's: regulate, respond, remain
🎥 See how Talkie.ai works - AI medical receptionist demo:
https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg