Individually, each dimension is important, but ITIL stresses that they must work in balance. In this episode, we’ll explore how overemphasizing one dimension at the expense of others creates weaknesses. For example, focusing too much on technology without investing in people leads to tools that are underutilized. Over-reliance on suppliers without strong governance can expose organizations to risk. Weak value streams create inefficiency even when technology and people are strong. The exam will often test your ability to see how imbalances reduce value.
We’ll illustrate this with scenarios such as launching a new customer portal: success requires competent staff, effective processes, the right technology, and reliable supplier support. Missing any one of these undermines the service as a whole. By the end of this episode, you’ll see the dimensions not as silos but as interlocking parts of a resilient system. This episode was produced by BareMetalCyber.com.
What is Certified - ITIL Foundation v4 Audio Course?
Start your journey into ITIL with this Audio Course — an educational series designed to break down every key concept, from guiding principles to practices, in a way that’s clear, practical, and exam-ready. Each episode delves deeply into the ideas behind modern service management, helping you not only memorize but also truly understand how they apply in real-world contexts. Whether your goal is to strengthen your career skills or prepare with confidence for the ITIL Foundation exam, this series gives you the knowledge and clarity to succeed. Produced by BareMetalCyber.com