What really happens behind the scenes in customer support?
In this episode of What the HealthTech, host Sophie Blackett chats with George Musgrave, Support Analyst at Radar Healthcare, to uncover the real impact of support teams in health and social care tech.
George shares his journey through the company, the importance of first-line support, and how collaboration across departments ensures customers receive fast, empathetic, and effective help.
🔍 Topics covered:
- First-line support myths & realities
- Radar Healthcare’s support structure
- Cross-team collaboration (Product, Partnerships, Development)
- Tools, processes & customer feedback
🎧 Listen now and discover how Radar Healthcare puts customers first — every step of the way.
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What is What the HealthTech??
What The HealthTech?, a podcast from Radar Healthcare, creates a space for health and social care professionals to join honest conversations about current trends, challenges in the sector and making an impact on people’s lives.
In our bi-weekly Thursday episodes, we’ll be chatting to industry leaders, inspiring organisations, and our own team at Radar Healthcare, to share insight and learn alongside you.
Listen today to discover something new, and don’t forget to subscribe!