How to go from good enough to excellent

Learn how to go from good to great from a company that needs to be great to survive. Golfbreaks is at the forefront of a highly competitive industry and they have no choice but to be the best, especially in customer service.

Show Notes

Learn how this industry leader maintains their standard of "excellence" across the entire organization - including what metrics they measure, how they empower their teams, and what they do when things go wrong.

Timestamps:
0:53 What is Golfbreaks?
1:37 How Golfbreaks retained 80% of business during the pandemic
2:20 A customer-centric technology buying strategy
4:51 How to demand & maintain excellence throughout the organization
6:55 Examples of how to empower sales agents & customer support for excellence in service
8:44 How empowerment of individuals feeds back into the company's customer service strategy

What is People Changing Enterprises?

This is a show for status quo busters inside enterprises who are ready to make change happen. We: ask people who have transformed big businesses how they’ve done it through three lenses: technology, mindset, and strategy. You: get the roadmap to creating change inside your own enterprise.