{"version":"1.0.0","segments":[{"speaker":"Narrator","startTime":7.53,"endTime":10.23,"body":"Welcome to the IT"},{"speaker":"Narrator","startTime":7.53,"endTime":10.23,"body":"Matters podcast, where we"},{"speaker":"Narrator","startTime":10.23,"endTime":14.82,"body":"explore why it matters and"},{"speaker":"Narrator","startTime":10.23,"endTime":14.82,"body":"matters pertaining to it. Here's"},{"speaker":"Narrator","startTime":14.82,"endTime":16.29,"body":"your host, Aaron bock."},{"speaker":"Aaron Bock","startTime":17.4,"endTime":21.57,"body":"Welcome to the IT"},{"speaker":"Aaron Bock","startTime":17.4,"endTime":21.57,"body":"Matters podcast. Excited to be"},{"speaker":"Aaron Bock","startTime":21.57,"endTime":26.58,"body":"here today, we've got a great"},{"speaker":"Aaron Bock","startTime":21.57,"endTime":26.58,"body":"guest. But before I introduce"},{"speaker":"Aaron Bock","startTime":26.58,"endTime":30.81,"body":"him, I want to call out that we"},{"speaker":"Aaron Bock","startTime":26.58,"endTime":30.81,"body":"are going through, I think"},{"speaker":"Aaron Bock","startTime":30.81,"endTime":34.77,"body":"record highs right now for"},{"speaker":"Aaron Bock","startTime":30.81,"endTime":34.77,"body":"Charlotte, North Carolina"},{"speaker":"Aaron Bock","startTime":34.77,"endTime":39.09,"body":"yesterday, where actually two"},{"speaker":"Aaron Bock","startTime":34.77,"endTime":39.09,"body":"days ago, we cracked 103 degrees"},{"speaker":"Aaron Bock","startTime":39.09,"endTime":42.03,"body":"from what I saw. So if you are"},{"speaker":"Aaron Bock","startTime":39.09,"endTime":42.03,"body":"in a part of the country"},{"speaker":"Aaron Bock","startTime":42.03,"endTime":45.48,"body":"listening, going through this"},{"speaker":"Aaron Bock","startTime":42.03,"endTime":45.48,"body":"heatwave, we're suffering right"},{"speaker":"Aaron Bock","startTime":45.48,"endTime":48.93,"body":"there with you. So hope everyone"},{"speaker":"Aaron Bock","startTime":45.48,"endTime":48.93,"body":"is enjoying their summer. We've"},{"speaker":"Aaron Bock","startTime":48.93,"endTime":51.42,"body":"got a great conversation today."},{"speaker":"Aaron Bock","startTime":48.93,"endTime":51.42,"body":"So I'm gonna introduce our"},{"speaker":"Aaron Bock","startTime":51.42,"endTime":54.93,"body":"guests. We've got Curtis Hughes,"},{"speaker":"Aaron Bock","startTime":51.42,"endTime":54.93,"body":"who is currently the CIO at"},{"speaker":"Aaron Bock","startTime":54.93,"endTime":58.08,"body":"Midrex technologies based here"},{"speaker":"Aaron Bock","startTime":54.93,"endTime":58.08,"body":"in Charlotte, North Carolina."},{"speaker":"Aaron Bock","startTime":58.38,"endTime":63.15,"body":"And I'm gonna start off with"},{"speaker":"Aaron Bock","startTime":58.38,"endTime":63.15,"body":"I'll let Curtis explain more and"},{"speaker":"Aaron Bock","startTime":63.15,"endTime":67.11,"body":"tell you a little bit about him."},{"speaker":"Aaron Bock","startTime":63.15,"endTime":67.11,"body":"But I love Curtis's tag. He's"},{"speaker":"Aaron Bock","startTime":67.11,"endTime":69.51,"body":"got it on LinkedIn, you can"},{"speaker":"Aaron Bock","startTime":67.11,"endTime":69.51,"body":"follow him, but he says he's a"},{"speaker":"Aaron Bock","startTime":69.51,"endTime":73.23,"body":"digital leader with a passion"},{"speaker":"Aaron Bock","startTime":69.51,"endTime":73.23,"body":"for culture and people. Curtis,"},{"speaker":"Aaron Bock","startTime":73.23,"endTime":74.31,"body":"welcome to the show."},{"speaker":"Curtis Hughes","startTime":74.52,"endTime":76.26,"body":"Yeah, thanks,"},{"speaker":"Curtis Hughes","startTime":74.52,"endTime":76.26,"body":"Aaron. Appreciate you having me"},{"speaker":"Curtis Hughes","startTime":76.26,"endTime":77.16,"body":"here. Glad to be here."},{"speaker":"Aaron Bock","startTime":77.67,"endTime":79.8,"body":"We're excited to"},{"speaker":"Aaron Bock","startTime":77.67,"endTime":79.8,"body":"have you and I'm gonna start off"},{"speaker":"Aaron Bock","startTime":79.8,"endTime":84.81,"body":"I ask every guest who who comes"},{"speaker":"Aaron Bock","startTime":79.8,"endTime":84.81,"body":"on this question. But before we"},{"speaker":"Aaron Bock","startTime":84.81,"endTime":87.6,"body":"go through, I want you to kind"},{"speaker":"Aaron Bock","startTime":84.81,"endTime":87.6,"body":"of explain if you had a"},{"speaker":"Aaron Bock","startTime":87.6,"endTime":91.11,"body":"summarize someone you meet new,"},{"speaker":"Aaron Bock","startTime":87.6,"endTime":91.11,"body":"who is Curtis Hughes,"},{"speaker":"Aaron Bock","startTime":91.38,"endTime":94.74,"body":"specifically your, I guess, in"},{"speaker":"Aaron Bock","startTime":91.38,"endTime":94.74,"body":"your professional and personal"},{"speaker":"Aaron Bock","startTime":95.16,"endTime":97.71,"body":"background? What would you want"},{"speaker":"Aaron Bock","startTime":95.16,"endTime":97.71,"body":"people to know about you?"},{"speaker":"Curtis Hughes","startTime":99.0,"endTime":102.72,"body":"Yeah, first and"},{"speaker":"Curtis Hughes","startTime":99.0,"endTime":102.72,"body":"foremost, dad and husband and"},{"speaker":"Curtis Hughes","startTime":102.78,"endTime":106.92,"body":"and love my family and love that"},{"speaker":"Curtis Hughes","startTime":102.78,"endTime":106.92,"body":"time. And so really just try to"},{"speaker":"Curtis Hughes","startTime":107.19,"endTime":110.01,"body":"work hard play hard kind of"},{"speaker":"Curtis Hughes","startTime":107.19,"endTime":110.01,"body":"thing and try to find the"},{"speaker":"Curtis Hughes","startTime":110.01,"endTime":112.2,"body":"balance between those two, I"},{"speaker":"Curtis Hughes","startTime":110.01,"endTime":112.2,"body":"think a lot of people coming out"},{"speaker":"Curtis Hughes","startTime":112.2,"endTime":116.07,"body":"of post COVID. And everything"},{"speaker":"Curtis Hughes","startTime":112.2,"endTime":116.07,"body":"going on, I think that's really"},{"speaker":"Curtis Hughes","startTime":116.07,"endTime":118.92,"body":"important to people as well. But"},{"speaker":"Curtis Hughes","startTime":116.07,"endTime":118.92,"body":"I really do kind of like my"},{"speaker":"Curtis Hughes","startTime":118.92,"endTime":122.25,"body":"tagline says, I really do like"},{"speaker":"Curtis Hughes","startTime":118.92,"endTime":122.25,"body":"to sit at that intersection of"},{"speaker":"Curtis Hughes","startTime":122.25,"endTime":127.29,"body":"where technology and people kind"},{"speaker":"Curtis Hughes","startTime":122.25,"endTime":127.29,"body":"of collide. And there's there's"},{"speaker":"Curtis Hughes","startTime":127.5,"endTime":130.47,"body":"everything today's digital, when"},{"speaker":"Curtis Hughes","startTime":127.5,"endTime":130.47,"body":"we'll probably talk more about"},{"speaker":"Curtis Hughes","startTime":130.47,"endTime":132.78,"body":"that. And every company is a"},{"speaker":"Curtis Hughes","startTime":130.47,"endTime":132.78,"body":"technology company, whether they"},{"speaker":"Curtis Hughes","startTime":132.78,"endTime":134.97,"body":"think they are or not. And it"},{"speaker":"Curtis Hughes","startTime":132.78,"endTime":134.97,"body":"impacts our people. And we're"},{"speaker":"Curtis Hughes","startTime":134.97,"endTime":137.82,"body":"seeing that across the board,"},{"speaker":"Curtis Hughes","startTime":134.97,"endTime":137.82,"body":"whether it's culture engagement,"},{"speaker":"Curtis Hughes","startTime":137.85,"endTime":140.52,"body":"how our how our teams can work"},{"speaker":"Curtis Hughes","startTime":137.85,"endTime":140.52,"body":"wherever they are in the world,"},{"speaker":"Curtis Hughes","startTime":140.52,"endTime":143.85,"body":"flex, Hybrid work, all that kind"},{"speaker":"Curtis Hughes","startTime":140.52,"endTime":143.85,"body":"of stuff. So I really like to"},{"speaker":"Curtis Hughes","startTime":144.54,"endTime":147.45,"body":"work on projects, work on"},{"speaker":"Curtis Hughes","startTime":144.54,"endTime":147.45,"body":"challenges and solve problems"},{"speaker":"Curtis Hughes","startTime":147.45,"endTime":149.31,"body":"where we're really impacts"},{"speaker":"Curtis Hughes","startTime":147.45,"endTime":149.31,"body":"people."},{"speaker":"Aaron Bock","startTime":149.78,"endTime":152.6,"body":"That's awesome. And"},{"speaker":"Aaron Bock","startTime":149.78,"endTime":152.6,"body":"I know from talking with you"},{"speaker":"Aaron Bock","startTime":152.6,"endTime":157.79,"body":"before, you're unique, you're a"},{"speaker":"Aaron Bock","startTime":152.6,"endTime":157.79,"body":"little bit unique, because right"},{"speaker":"Aaron Bock","startTime":157.79,"endTime":160.97,"body":"now you're a CIO title. And a"},{"speaker":"Aaron Bock","startTime":157.79,"endTime":160.97,"body":"lot of people who end up in that"},{"speaker":"Aaron Bock","startTime":160.97,"endTime":163.85,"body":"role have been kind of working"},{"speaker":"Aaron Bock","startTime":160.97,"endTime":163.85,"body":"their way up. They were"},{"speaker":"Aaron Bock","startTime":163.85,"endTime":167.33,"body":"director, they were manager,"},{"speaker":"Aaron Bock","startTime":163.85,"endTime":167.33,"body":"they were on the help desk, you"},{"speaker":"Aaron Bock","startTime":167.33,"endTime":172.73,"body":"were actually in in an"},{"speaker":"Aaron Bock","startTime":167.33,"endTime":172.73,"body":"entrepreneurial role. I can't"},{"speaker":"Aaron Bock","startTime":172.73,"endTime":176.39,"body":"even say that word today. Less"},{"speaker":"Aaron Bock","startTime":172.73,"endTime":176.39,"body":"in the last 10 years. So maybe,"},{"speaker":"Aaron Bock","startTime":176.9,"endTime":179.48,"body":"if you could share with our"},{"speaker":"Aaron Bock","startTime":176.9,"endTime":179.48,"body":"guests a little bit more about"},{"speaker":"Aaron Bock","startTime":179.51,"endTime":182.36,"body":"that, at that point in your"},{"speaker":"Aaron Bock","startTime":179.51,"endTime":182.36,"body":"career, what you were doing and"},{"speaker":"Aaron Bock","startTime":182.36,"endTime":183.59,"body":"kind of how you transitioned?"},{"speaker":"Curtis Hughes","startTime":184.59,"endTime":188.34,"body":"Yeah, I love the"},{"speaker":"Curtis Hughes","startTime":184.59,"endTime":188.34,"body":"the consulting side, I've"},{"speaker":"Curtis Hughes","startTime":188.34,"endTime":192.09,"body":"started a couple of companies"},{"speaker":"Curtis Hughes","startTime":188.34,"endTime":192.09,"body":"and ran those. And I said early"},{"speaker":"Curtis Hughes","startTime":192.09,"endTime":195.6,"body":"in my career, and I try to tell"},{"speaker":"Curtis Hughes","startTime":192.09,"endTime":195.6,"body":"others this as well, when I when"},{"speaker":"Curtis Hughes","startTime":195.6,"endTime":199.11,"body":"I talked to them and people I"},{"speaker":"Curtis Hughes","startTime":195.6,"endTime":199.11,"body":"talked to is, I really tried my"},{"speaker":"Curtis Hughes","startTime":199.11,"endTime":202.41,"body":"entire career, I was kind of one"},{"speaker":"Curtis Hughes","startTime":199.11,"endTime":202.41,"body":"of these people that wasn't"},{"speaker":"Curtis Hughes","startTime":202.41,"endTime":205.44,"body":"defined by a title. Even when I"},{"speaker":"Curtis Hughes","startTime":202.41,"endTime":205.44,"body":"was first coming out of school"},{"speaker":"Curtis Hughes","startTime":205.44,"endTime":209.28,"body":"and software engineer developer,"},{"speaker":"Curtis Hughes","startTime":205.44,"endTime":209.28,"body":"I was interested in what"},{"speaker":"Curtis Hughes","startTime":209.28,"endTime":211.77,"body":"marketing was doing to sell the"},{"speaker":"Curtis Hughes","startTime":209.28,"endTime":211.77,"body":"software, whatever it was. I was"},{"speaker":"Curtis Hughes","startTime":211.77,"endTime":215.97,"body":"just always interested in more"},{"speaker":"Curtis Hughes","startTime":211.77,"endTime":215.97,"body":"than just my, and for better,"},{"speaker":"Curtis Hughes","startTime":215.97,"endTime":218.43,"body":"for worse, I think it's actually"},{"speaker":"Curtis Hughes","startTime":215.97,"endTime":218.43,"body":"turned out better, where it's"},{"speaker":"Curtis Hughes","startTime":218.43,"endTime":221.01,"body":"led me to all these different"},{"speaker":"Curtis Hughes","startTime":218.43,"endTime":221.01,"body":"places, rather than just putting"},{"speaker":"Curtis Hughes","startTime":221.01,"endTime":225.24,"body":"up putting a title on it. I'm a"},{"speaker":"Curtis Hughes","startTime":221.01,"endTime":225.24,"body":"software engineer. I just love"},{"speaker":"Curtis Hughes","startTime":225.24,"endTime":227.64,"body":"technology. I love how it"},{"speaker":"Curtis Hughes","startTime":225.24,"endTime":227.64,"body":"impacts business. I love making"},{"speaker":"Curtis Hughes","startTime":227.64,"endTime":231.09,"body":"businesses better. I love"},{"speaker":"Curtis Hughes","startTime":227.64,"endTime":231.09,"body":"growing businesses. And if I can"},{"speaker":"Curtis Hughes","startTime":231.09,"endTime":233.4,"body":"do that with technology, if I"},{"speaker":"Curtis Hughes","startTime":231.09,"endTime":233.4,"body":"can do that, as a leader of an"},{"speaker":"Curtis Hughes","startTime":233.4,"endTime":237.72,"body":"organization, I just I go where"},{"speaker":"Curtis Hughes","startTime":233.4,"endTime":237.72,"body":"I see challenges I like to build"},{"speaker":"Curtis Hughes","startTime":237.72,"endTime":241.38,"body":"I like to I like to solve"},{"speaker":"Curtis Hughes","startTime":237.72,"endTime":241.38,"body":"problems. And sometimes that's"},{"speaker":"Curtis Hughes","startTime":241.38,"endTime":246.27,"body":"with technology. Sometimes it's"},{"speaker":"Curtis Hughes","startTime":241.38,"endTime":246.27,"body":"not. So yeah, I took kind of my"},{"speaker":"Curtis Hughes","startTime":246.27,"endTime":249.03,"body":"consulting 10 plus years"},{"speaker":"Curtis Hughes","startTime":246.27,"endTime":249.03,"body":"consulting and growing"},{"speaker":"Curtis Hughes","startTime":249.03,"endTime":252.24,"body":"businesses, turn that inward on"},{"speaker":"Curtis Hughes","startTime":249.03,"endTime":252.24,"body":"Midrex. I've been here for the"},{"speaker":"Curtis Hughes","startTime":252.24,"endTime":255.63,"body":"last five years and just kind of"},{"speaker":"Curtis Hughes","startTime":252.24,"endTime":255.63,"body":"pouring that into helping Midrex"},{"speaker":"Curtis Hughes","startTime":255.63,"endTime":258.33,"body":"grow and helping veterans kind"},{"speaker":"Curtis Hughes","startTime":255.63,"endTime":258.33,"body":"of transform from the inside out"},{"speaker":"Curtis Hughes","startTime":258.33,"endTime":259.98,"body":"from a technology standpoint for"},{"speaker":"Curtis Hughes","startTime":258.33,"endTime":259.98,"body":"sure."},{"speaker":"Aaron Bock","startTime":260.399,"endTime":263.009,"body":"How do you think"},{"speaker":"Aaron Bock","startTime":260.399,"endTime":263.009,"body":"your consulting background has"},{"speaker":"Aaron Bock","startTime":263.009,"endTime":268.139,"body":"helped you be a better leader, a"},{"speaker":"Aaron Bock","startTime":263.009,"endTime":268.139,"body":"better CIO for a technology"},{"speaker":"Aaron Bock","startTime":268.379,"endTime":270.269,"body":"organization at Midrex?"},{"speaker":"Curtis Hughes","startTime":270.9,"endTime":273.57,"body":"Yeah, it's good"},{"speaker":"Curtis Hughes","startTime":270.9,"endTime":273.57,"body":"question. I think part of it for"},{"speaker":"Curtis Hughes","startTime":273.57,"endTime":276.18,"body":"me was always loved being a"},{"speaker":"Curtis Hughes","startTime":273.57,"endTime":276.18,"body":"smaller companies like I've"},{"speaker":"Curtis Hughes","startTime":276.18,"endTime":279.96,"body":"never been at the huge, huge"},{"speaker":"Curtis Hughes","startTime":276.18,"endTime":279.96,"body":"organizations, many, many 1000s"},{"speaker":"Curtis Hughes","startTime":279.99,"endTime":282.87,"body":"of people, even Midrex is a"},{"speaker":"Curtis Hughes","startTime":279.99,"endTime":282.87,"body":"fairly, fairly small"},{"speaker":"Curtis Hughes","startTime":282.87,"endTime":285.93,"body":"organization. And I think it"},{"speaker":"Curtis Hughes","startTime":282.87,"endTime":285.93,"body":"allows you to wear a lot of"},{"speaker":"Curtis Hughes","startTime":285.93,"endTime":288.48,"body":"different apps like wearing"},{"speaker":"Curtis Hughes","startTime":285.93,"endTime":288.48,"body":"hats. I don't like just wearing"},{"speaker":"Curtis Hughes","startTime":288.48,"endTime":291.75,"body":"one hat. And when you get to"},{"speaker":"Curtis Hughes","startTime":288.48,"endTime":291.75,"body":"wear wear multiple hats and you"},{"speaker":"Curtis Hughes","startTime":291.75,"endTime":295.62,"body":"have some experience, across a"},{"speaker":"Curtis Hughes","startTime":291.75,"endTime":295.62,"body":"variety of things. It helps you"},{"speaker":"Curtis Hughes","startTime":295.62,"endTime":298.32,"body":"just understand when things come"},{"speaker":"Curtis Hughes","startTime":295.62,"endTime":298.32,"body":"you see things from a different"},{"speaker":"Curtis Hughes","startTime":298.32,"endTime":300.42,"body":"perspective and I think that's"},{"speaker":"Curtis Hughes","startTime":298.32,"endTime":300.42,"body":"probably the best. That's where"},{"speaker":"Curtis Hughes","startTime":300.42,"endTime":304.26,"body":"it is perspective, all my"},{"speaker":"Curtis Hughes","startTime":300.42,"endTime":304.26,"body":"experience, up to this point,"},{"speaker":"Curtis Hughes","startTime":304.5,"endTime":306.81,"body":"even though it looks like a"},{"speaker":"Curtis Hughes","startTime":304.5,"endTime":306.81,"body":"winding road, sometimes I think"},{"speaker":"Curtis Hughes","startTime":306.81,"endTime":310.59,"body":"it's been perfect for where I am"},{"speaker":"Curtis Hughes","startTime":306.81,"endTime":310.59,"body":"today and I am an everything"},{"speaker":"Curtis Hughes","startTime":310.59,"endTime":314.34,"body":"happens for a reason, kind of"},{"speaker":"Curtis Hughes","startTime":310.59,"endTime":314.34,"body":"guy. So it's allowed me to have"},{"speaker":"Curtis Hughes","startTime":314.7,"endTime":318.81,"body":"a unique perspective on growing"},{"speaker":"Curtis Hughes","startTime":314.7,"endTime":318.81,"body":"it. A lot of folks that are in"},{"speaker":"Curtis Hughes","startTime":318.81,"endTime":321.15,"body":"technology, especially probably"},{"speaker":"Curtis Hughes","startTime":318.81,"endTime":321.15,"body":"don't think like a business"},{"speaker":"Curtis Hughes","startTime":321.15,"endTime":324.75,"body":"owner, right? How do I manage"},{"speaker":"Curtis Hughes","startTime":321.15,"endTime":324.75,"body":"cost? How do I do, and having"},{"speaker":"Curtis Hughes","startTime":324.75,"endTime":328.59,"body":"that and grown a company manage"},{"speaker":"Curtis Hughes","startTime":324.75,"endTime":328.59,"body":"P\u0026L, how to hire people, how to"},{"speaker":"Curtis Hughes","startTime":328.59,"endTime":331.38,"body":"let people go, when you're"},{"speaker":"Curtis Hughes","startTime":328.59,"endTime":331.38,"body":"starting a company, your HR,"},{"speaker":"Curtis Hughes","startTime":331.38,"endTime":333.48,"body":"your accounting, your"},{"speaker":"Curtis Hughes","startTime":331.38,"endTime":333.48,"body":"everything, right? And so you're"},{"speaker":"Curtis Hughes","startTime":333.51,"endTime":336.87,"body":"just having that perspective has"},{"speaker":"Curtis Hughes","startTime":333.51,"endTime":336.87,"body":"allowed me to take that. And"},{"speaker":"Curtis Hughes","startTime":337.26,"endTime":340.35,"body":"when I speak with our accounting"},{"speaker":"Curtis Hughes","startTime":337.26,"endTime":340.35,"body":"teams, or anyone internally"},{"speaker":"Curtis Hughes","startTime":340.35,"endTime":343.2,"body":"here, as a CIO, it's just helped"},{"speaker":"Curtis Hughes","startTime":340.35,"endTime":343.2,"body":"me connect with those folks more"},{"speaker":"Curtis Hughes","startTime":343.2,"endTime":345.69,"body":"and just understand kind of what"},{"speaker":"Curtis Hughes","startTime":343.2,"endTime":345.69,"body":"the problems they are, they're"},{"speaker":"Curtis Hughes","startTime":345.69,"endTime":346.11,"body":"having."},{"speaker":"Aaron Bock","startTime":346.3,"endTime":349.15,"body":"Yeah, as a small"},{"speaker":"Aaron Bock","startTime":346.3,"endTime":349.15,"body":"company, you are all those"},{"speaker":"Aaron Bock","startTime":349.15,"endTime":351.67,"body":"things, but you pretend to be"},{"speaker":"Aaron Bock","startTime":349.15,"endTime":351.67,"body":"bigger. So you make email"},{"speaker":"Aaron Bock","startTime":351.67,"endTime":354.37,"body":"aliases for each one that all go"},{"speaker":"Aaron Bock","startTime":351.67,"endTime":354.37,"body":"back to you."},{"speaker":"Curtis Hughes","startTime":354.42,"endTime":354.99,"body":"Exactly."},{"speaker":"Aaron Bock","startTime":355.5,"endTime":357.72,"body":"And you mentioned"},{"speaker":"Aaron Bock","startTime":355.5,"endTime":357.72,"body":"sharing your perspective. And I"},{"speaker":"Aaron Bock","startTime":357.72,"endTime":360.54,"body":"know, I'm excited for our guests"},{"speaker":"Aaron Bock","startTime":357.72,"endTime":360.54,"body":"to be able to listen your"},{"speaker":"Aaron Bock","startTime":360.54,"endTime":365.07,"body":"perspective, because I think you"},{"speaker":"Aaron Bock","startTime":360.54,"endTime":365.07,"body":"really do approach, technology"},{"speaker":"Aaron Bock","startTime":365.07,"endTime":369.93,"body":"and IT different, differently"},{"speaker":"Aaron Bock","startTime":365.07,"endTime":369.93,"body":"the way you talk about it. And"},{"speaker":"Aaron Bock","startTime":370.05,"endTime":374.13,"body":"a lot of people talk about the"},{"speaker":"Aaron Bock","startTime":370.05,"endTime":374.13,"body":"tech. So before we get down that"},{"speaker":"Aaron Bock","startTime":374.13,"endTime":376.92,"body":"road anymore, I want to ask the"},{"speaker":"Aaron Bock","startTime":374.13,"endTime":376.92,"body":"same question that I asked all"},{"speaker":"Aaron Bock","startTime":376.92,"endTime":381.24,"body":"the guests. So, you're in your"},{"speaker":"Aaron Bock","startTime":376.92,"endTime":381.24,"body":"CIO, now, you lead the"},{"speaker":"Aaron Bock","startTime":381.24,"endTime":383.67,"body":"technology department Midrex,"},{"speaker":"Aaron Bock","startTime":381.24,"endTime":383.67,"body":"you've done consulting for"},{"speaker":"Aaron Bock","startTime":383.67,"endTime":387.78,"body":"technology, what is information"},{"speaker":"Aaron Bock","startTime":383.67,"endTime":387.78,"body":"technology to an organization at"},{"speaker":"Aaron Bock","startTime":387.78,"endTime":390.9,"body":"this point in time? And 2022?"},{"speaker":"Aaron Bock","startTime":387.78,"endTime":390.9,"body":"What does that mean?"},{"speaker":"Curtis Hughes","startTime":391.26,"endTime":395.37,"body":"Yeah, I think it"},{"speaker":"Curtis Hughes","startTime":391.26,"endTime":395.37,"body":"was, I'm a big quotes guy. And I"},{"speaker":"Curtis Hughes","startTime":395.37,"endTime":398.7,"body":"just, I take bits and pieces"},{"speaker":"Curtis Hughes","startTime":395.37,"endTime":398.7,"body":"here as well. I think it was"},{"speaker":"Curtis Hughes","startTime":398.7,"endTime":400.95,"body":"Drucker that said, and it was"},{"speaker":"Curtis Hughes","startTime":398.7,"endTime":400.95,"body":"back in the 90s. He said, we"},{"speaker":"Curtis Hughes","startTime":400.95,"endTime":404.43,"body":"spent the last 30 years thinking"},{"speaker":"Curtis Hughes","startTime":400.95,"endTime":404.43,"body":"about the technology, and we'll"},{"speaker":"Curtis Hughes","startTime":404.43,"endTime":406.68,"body":"spend the next 30 thinking about"},{"speaker":"Curtis Hughes","startTime":404.43,"endTime":406.68,"body":"the information or something"},{"speaker":"Curtis Hughes","startTime":406.68,"endTime":409.44,"body":"like something to that effect,"},{"speaker":"Curtis Hughes","startTime":406.68,"endTime":409.44,"body":"I'm paraphrasing, but I really"},{"speaker":"Curtis Hughes","startTime":409.44,"endTime":414.93,"body":"do think it is, today, we're in"},{"speaker":"Curtis Hughes","startTime":409.44,"endTime":414.93,"body":"the age of data. And as much as"},{"speaker":"Curtis Hughes","startTime":414.93,"endTime":419.76,"body":"there is technology, data is"},{"speaker":"Curtis Hughes","startTime":414.93,"endTime":419.76,"body":"huge. And when I think of"},{"speaker":"Curtis Hughes","startTime":419.76,"endTime":422.58,"body":"information technology, I really"},{"speaker":"Curtis Hughes","startTime":419.76,"endTime":422.58,"body":"do kind of center in on that"},{"speaker":"Curtis Hughes","startTime":422.58,"endTime":424.89,"body":"information piece. And that was"},{"speaker":"Curtis Hughes","startTime":422.58,"endTime":424.89,"body":"one of the reasons I came to"},{"speaker":"Curtis Hughes","startTime":424.89,"endTime":428.25,"body":"Midrex. And Midrex has been"},{"speaker":"Curtis Hughes","startTime":424.89,"endTime":428.25,"body":"around a long time but but"},{"speaker":"Curtis Hughes","startTime":428.25,"endTime":431.31,"body":"wasn't leveraging all the"},{"speaker":"Curtis Hughes","startTime":428.25,"endTime":431.31,"body":"information and the experience"},{"speaker":"Curtis Hughes","startTime":431.31,"endTime":434.58,"body":"and all the learnings to take"},{"speaker":"Curtis Hughes","startTime":431.31,"endTime":434.58,"body":"that and pour it back into the"},{"speaker":"Curtis Hughes","startTime":434.58,"endTime":437.67,"body":"organization and do things"},{"speaker":"Curtis Hughes","startTime":434.58,"endTime":437.67,"body":"better. And so I think we used"},{"speaker":"Curtis Hughes","startTime":437.67,"endTime":440.97,"body":"to see data as, as maybe the"},{"speaker":"Curtis Hughes","startTime":437.67,"endTime":440.97,"body":"exhaust like, hey, let's build"},{"speaker":"Curtis Hughes","startTime":440.97,"endTime":443.28,"body":"all this technology. And all"},{"speaker":"Curtis Hughes","startTime":440.97,"endTime":443.28,"body":"this data comes out the end. And"},{"speaker":"Curtis Hughes","startTime":443.31,"endTime":446.25,"body":"yeah, we don't know what to do"},{"speaker":"Curtis Hughes","startTime":443.31,"endTime":446.25,"body":"it. Today, data is the fuel,"},{"speaker":"Curtis Hughes","startTime":446.25,"endTime":448.71,"body":"right? We take that data, and we"},{"speaker":"Curtis Hughes","startTime":446.25,"endTime":448.71,"body":"pour it into things to kind of"},{"speaker":"Curtis Hughes","startTime":448.74,"endTime":451.8,"body":"to kind of drive it. So it's,"},{"speaker":"Curtis Hughes","startTime":448.74,"endTime":451.8,"body":"it's a huge shift. And I to me,"},{"speaker":"Curtis Hughes","startTime":451.8,"endTime":454.56,"body":"I think that's that's one of the"},{"speaker":"Curtis Hughes","startTime":451.8,"endTime":454.56,"body":"most powerful things about"},{"speaker":"Curtis Hughes","startTime":454.71,"endTime":456.87,"body":"information technology today in"},{"speaker":"Curtis Hughes","startTime":454.71,"endTime":456.87,"body":"organizations."},{"speaker":"Aaron Bock","startTime":458.25,"endTime":459.72,"body":"So we're gonna come"},{"speaker":"Aaron Bock","startTime":458.25,"endTime":459.72,"body":"back to this because you"},{"speaker":"Aaron Bock","startTime":459.72,"endTime":462.69,"body":"mentioned data three times, I"},{"speaker":"Aaron Bock","startTime":459.72,"endTime":462.69,"body":"think, in that cover in that in"},{"speaker":"Aaron Bock","startTime":462.69,"endTime":466.17,"body":"that snippet, but is kind of a"},{"speaker":"Aaron Bock","startTime":462.69,"endTime":466.17,"body":"hard question maybe to answer."},{"speaker":"Aaron Bock","startTime":466.17,"endTime":470.1,"body":"But how does data so when we"},{"speaker":"Aaron Bock","startTime":466.17,"endTime":470.1,"body":"talk about technology, we're"},{"speaker":"Aaron Bock","startTime":470.1,"endTime":472.83,"body":"talking about the data, we're"},{"speaker":"Aaron Bock","startTime":470.1,"endTime":472.83,"body":"talking about the systems behind"},{"speaker":"Aaron Bock","startTime":472.83,"endTime":477.48,"body":"it, but you always talk about as"},{"speaker":"Aaron Bock","startTime":472.83,"endTime":477.48,"body":"a person, people are the"},{"speaker":"Aaron Bock","startTime":477.48,"endTime":481.2,"body":"crossroads. People are, what"},{"speaker":"Aaron Bock","startTime":477.48,"endTime":481.2,"body":"drive it and people is what"},{"speaker":"Aaron Bock","startTime":481.2,"endTime":484.14,"body":"really is driving the change."},{"speaker":"Aaron Bock","startTime":481.2,"endTime":484.14,"body":"Why do you say that? Like how"},{"speaker":"Aaron Bock","startTime":484.14,"endTime":486.93,"body":"does people in tech, like"},{"speaker":"Aaron Bock","startTime":484.14,"endTime":486.93,"body":"information technology? How do"},{"speaker":"Aaron Bock","startTime":486.93,"endTime":490.11,"body":"they relate? And why is why are"},{"speaker":"Aaron Bock","startTime":486.93,"endTime":490.11,"body":"people so important to it?"},{"speaker":"Curtis Hughes","startTime":491.37,"endTime":493.95,"body":"People are what"},{"speaker":"Curtis Hughes","startTime":491.37,"endTime":493.95,"body":"organizations are about and"},{"speaker":"Curtis Hughes","startTime":493.95,"endTime":497.34,"body":"people do, companies do business"},{"speaker":"Curtis Hughes","startTime":493.95,"endTime":497.34,"body":"with people and not not"},{"speaker":"Curtis Hughes","startTime":497.34,"endTime":499.5,"body":"companies and not technology and"},{"speaker":"Curtis Hughes","startTime":497.34,"endTime":499.5,"body":"those kinds of things as well, I"},{"speaker":"Curtis Hughes","startTime":499.5,"endTime":503.25,"body":"think people are at the heart of"},{"speaker":"Curtis Hughes","startTime":499.5,"endTime":503.25,"body":"everything we do. And so I think"},{"speaker":"Curtis Hughes","startTime":503.25,"endTime":507.39,"body":"it's easy to get lost in new"},{"speaker":"Curtis Hughes","startTime":503.25,"endTime":507.39,"body":"shiny technologies, and data and"},{"speaker":"Curtis Hughes","startTime":507.42,"endTime":511.41,"body":"KPIs and all these things. But"},{"speaker":"Curtis Hughes","startTime":507.42,"endTime":511.41,"body":"at the end of the day, I"},{"speaker":"Curtis Hughes","startTime":511.41,"endTime":513.81,"body":"continue to, I'm not always"},{"speaker":"Curtis Hughes","startTime":511.41,"endTime":513.81,"body":"perfect at it, but always try to"},{"speaker":"Curtis Hughes","startTime":513.81,"endTime":516.54,"body":"come back to why does that"},{"speaker":"Curtis Hughes","startTime":513.81,"endTime":516.54,"body":"matter? So what I've heard"},{"speaker":"Curtis Hughes","startTime":516.54,"endTime":518.88,"body":"someone tell me asked me that"},{"speaker":"Curtis Hughes","startTime":516.54,"endTime":518.88,"body":"before, like always, so what."},{"speaker":"Curtis Hughes","startTime":518.88,"endTime":521.25,"body":"Like, yeah, great. We've got all"},{"speaker":"Curtis Hughes","startTime":518.88,"endTime":521.25,"body":"these KPIs. And we've got all"},{"speaker":"Curtis Hughes","startTime":521.25,"endTime":523.71,"body":"this great. So what, what does"},{"speaker":"Curtis Hughes","startTime":521.25,"endTime":523.71,"body":"that like? What do we do with"},{"speaker":"Curtis Hughes","startTime":523.71,"endTime":526.11,"body":"that? Does that help somebody do"},{"speaker":"Curtis Hughes","startTime":523.71,"endTime":526.11,"body":"something better? Does that give"},{"speaker":"Curtis Hughes","startTime":526.11,"endTime":528.57,"body":"someone insight that makes them"},{"speaker":"Curtis Hughes","startTime":526.11,"endTime":528.57,"body":"change their strategy on how"},{"speaker":"Curtis Hughes","startTime":528.57,"endTime":532.5,"body":"they recruit new employees? What"},{"speaker":"Curtis Hughes","startTime":528.57,"endTime":532.5,"body":"do we use that data for? And how"},{"speaker":"Curtis Hughes","startTime":532.5,"endTime":535.62,"body":"does it impact it? And that's"},{"speaker":"Curtis Hughes","startTime":532.5,"endTime":535.62,"body":"what's powerful to me is I've"},{"speaker":"Curtis Hughes","startTime":535.62,"endTime":538.65,"body":"got all these these tools over"},{"speaker":"Curtis Hughes","startTime":535.62,"endTime":538.65,"body":"here, my garage full of tools."},{"speaker":"Curtis Hughes","startTime":539.07,"endTime":541.14,"body":"Here's the problems that we're"},{"speaker":"Curtis Hughes","startTime":539.07,"endTime":541.14,"body":"trying to solve as an"},{"speaker":"Curtis Hughes","startTime":541.14,"endTime":544.74,"body":"organization, as people as"},{"speaker":"Curtis Hughes","startTime":541.14,"endTime":544.74,"body":"departments as a business. How"},{"speaker":"Curtis Hughes","startTime":544.74,"endTime":547.02,"body":"do I go there and get my"},{"speaker":"Curtis Hughes","startTime":544.74,"endTime":547.02,"body":"screwdriver, my hammer and come"},{"speaker":"Curtis Hughes","startTime":547.02,"endTime":549.99,"body":"over here and try to solve that"},{"speaker":"Curtis Hughes","startTime":547.02,"endTime":549.99,"body":"instead of just walking around"},{"speaker":"Curtis Hughes","startTime":549.99,"endTime":552.27,"body":"with a hammer saying, Hey, I've"},{"speaker":"Curtis Hughes","startTime":549.99,"endTime":552.27,"body":"got this technology, what"},{"speaker":"Curtis Hughes","startTime":552.27,"endTime":555.3,"body":"problem can I solve with it? And"},{"speaker":"Curtis Hughes","startTime":552.27,"endTime":555.3,"body":"the old adage, right? When"},{"speaker":"Curtis Hughes","startTime":555.3,"endTime":557.43,"body":"you're when you're a hammer,"},{"speaker":"Curtis Hughes","startTime":555.3,"endTime":557.43,"body":"everything looks like a nail. So"},{"speaker":"Curtis Hughes","startTime":557.73,"endTime":561.12,"body":"I really don't ever try to leave"},{"speaker":"Curtis Hughes","startTime":557.73,"endTime":561.12,"body":"with technology and really try"},{"speaker":"Curtis Hughes","startTime":561.12,"endTime":562.89,"body":"to understand, like, what are we"},{"speaker":"Curtis Hughes","startTime":561.12,"endTime":562.89,"body":"trying to solve here? Like, what"},{"speaker":"Curtis Hughes","startTime":562.89,"endTime":563.64,"body":"are we trying to do?"},{"speaker":"Aaron Bock","startTime":563.97,"endTime":566.7,"body":"So we're gonna pivot"},{"speaker":"Aaron Bock","startTime":563.97,"endTime":566.7,"body":"a little bit. Curtis, I want to"},{"speaker":"Aaron Bock","startTime":566.7,"endTime":570.57,"body":"go back a little bit in your"},{"speaker":"Aaron Bock","startTime":566.7,"endTime":570.57,"body":"career. How did you actually get"},{"speaker":"Aaron Bock","startTime":570.57,"endTime":572.16,"body":"started in technology?"},{"speaker":"Curtis Hughes","startTime":572.88,"endTime":576.84,"body":"Yeah, so it"},{"speaker":"Curtis Hughes","startTime":572.88,"endTime":576.84,"body":"depends on how far you want to"},{"speaker":"Curtis Hughes","startTime":576.84,"endTime":580.14,"body":"go back. But I think I was"},{"speaker":"Curtis Hughes","startTime":576.84,"endTime":580.14,"body":"always one of those kids that"},{"speaker":"Curtis Hughes","startTime":580.14,"endTime":583.41,"body":"like, my parents, I drove them"},{"speaker":"Curtis Hughes","startTime":580.14,"endTime":583.41,"body":"crazy, I'm sure. And now my son"},{"speaker":"Curtis Hughes","startTime":583.41,"endTime":586.23,"body":"I see this in him as well. Like"},{"speaker":"Curtis Hughes","startTime":583.41,"endTime":586.23,"body":"to take things apart. I like to"},{"speaker":"Curtis Hughes","startTime":586.23,"endTime":591.03,"body":"figure out how things worked."},{"speaker":"Curtis Hughes","startTime":586.23,"endTime":591.03,"body":"And so all through school in"},{"speaker":"Curtis Hughes","startTime":591.03,"endTime":594.36,"body":"high school, especially, you're"},{"speaker":"Curtis Hughes","startTime":591.03,"endTime":594.36,"body":"looking at technology computers"},{"speaker":"Curtis Hughes","startTime":594.36,"endTime":597.15,"body":"are the guys okay? I enjoyed"},{"speaker":"Curtis Hughes","startTime":594.36,"endTime":597.15,"body":"working on computers, that kind"},{"speaker":"Curtis Hughes","startTime":597.15,"endTime":600.81,"body":"of thing. It was good thing jobs"},{"speaker":"Curtis Hughes","startTime":597.15,"endTime":600.81,"body":"for sure. And so that's what I"},{"speaker":"Curtis Hughes","startTime":600.81,"endTime":604.62,"body":"did. I focused on computer"},{"speaker":"Curtis Hughes","startTime":600.81,"endTime":604.62,"body":"science and went to school got a"},{"speaker":"Curtis Hughes","startTime":604.62,"endTime":607.56,"body":"computer science degree from"},{"speaker":"Curtis Hughes","startTime":604.62,"endTime":607.56,"body":"here in Charlotte, UNC Charlotte"},{"speaker":"Curtis Hughes","startTime":607.56,"endTime":611.97,"body":"and came out at that time, most"},{"speaker":"Curtis Hughes","startTime":607.56,"endTime":611.97,"body":"folks that came out with a"},{"speaker":"Curtis Hughes","startTime":611.97,"endTime":615.0,"body":"computer science degree, you're"},{"speaker":"Curtis Hughes","startTime":611.97,"endTime":615.0,"body":"basically a software engineering"},{"speaker":"Curtis Hughes","startTime":615.03,"endTime":618.27,"body":"writing  software. And so that's"},{"speaker":"Curtis Hughes","startTime":615.03,"endTime":618.27,"body":"how I started is building"},{"speaker":"Curtis Hughes","startTime":618.27,"endTime":621.03,"body":"software, but thankfully got in"},{"speaker":"Curtis Hughes","startTime":618.27,"endTime":621.03,"body":"at a company that was a small"},{"speaker":"Curtis Hughes","startTime":621.03,"endTime":624.63,"body":"growing startup. And so I was"},{"speaker":"Curtis Hughes","startTime":621.03,"endTime":624.63,"body":"able to, like we talked about"},{"speaker":"Curtis Hughes","startTime":624.63,"endTime":628.08,"body":"wear a lot of hats, and that led"},{"speaker":"Curtis Hughes","startTime":624.63,"endTime":628.08,"body":"me to things. I really think"},{"speaker":"Curtis Hughes","startTime":628.08,"endTime":631.2,"body":"it's really a benefit, to see"},{"speaker":"Curtis Hughes","startTime":628.08,"endTime":631.2,"body":"what you really enjoy. I enjoy"},{"speaker":"Curtis Hughes","startTime":631.2,"endTime":634.17,"body":"this. And so I moved from, from"},{"speaker":"Curtis Hughes","startTime":631.2,"endTime":634.17,"body":"writing software to"},{"speaker":"Curtis Hughes","startTime":634.23,"endTime":638.91,"body":"architecting, to designing, UX"},{"speaker":"Curtis Hughes","startTime":634.23,"endTime":638.91,"body":"and interfaces and things like"},{"speaker":"Curtis Hughes","startTime":638.91,"endTime":642.81,"body":"that. So I've done everything"},{"speaker":"Curtis Hughes","startTime":638.91,"endTime":642.81,"body":"from user interface design, to"},{"speaker":"Curtis Hughes","startTime":643.47,"endTime":646.29,"body":"building out full product to"},{"speaker":"Curtis Hughes","startTime":643.47,"endTime":646.29,"body":"writing software across and then"},{"speaker":"Curtis Hughes","startTime":646.29,"endTime":648.96,"body":"leading teams and then growing"},{"speaker":"Curtis Hughes","startTime":646.29,"endTime":648.96,"body":"from there to leading teams of"},{"speaker":"Curtis Hughes","startTime":648.96,"endTime":649.89,"body":"software engineers."},{"speaker":"Aaron Bock","startTime":650.25,"endTime":653.49,"body":"Did you always want"},{"speaker":"Aaron Bock","startTime":650.25,"endTime":653.49,"body":"to be a CIO at some point? Or"},{"speaker":"Aaron Bock","startTime":653.49,"endTime":657.27,"body":"did that just happen? Naturally"},{"speaker":"Aaron Bock","startTime":653.49,"endTime":657.27,"body":"or by accident?"},{"speaker":"Curtis Hughes","startTime":657.66,"endTime":662.37,"body":"Yeah, if you"},{"speaker":"Curtis Hughes","startTime":657.66,"endTime":662.37,"body":"know, me, personally, you know,"},{"speaker":"Curtis Hughes","startTime":662.37,"endTime":665.61,"body":"I don't think there's any"},{"speaker":"Curtis Hughes","startTime":662.37,"endTime":665.61,"body":"accidents. So, I don't think it"},{"speaker":"Curtis Hughes","startTime":665.61,"endTime":670.02,"body":"was an accident. But it was"},{"speaker":"Curtis Hughes","startTime":665.61,"endTime":670.02,"body":"never something that was a"},{"speaker":"Curtis Hughes","startTime":670.02,"endTime":672.54,"body":"milestone, I had always said,"},{"speaker":"Curtis Hughes","startTime":670.02,"endTime":672.54,"body":"when I have my own company,"},{"speaker":"Curtis Hughes","startTime":672.54,"endTime":674.58,"body":"like, hey, if I wasn't running"},{"speaker":"Curtis Hughes","startTime":672.54,"endTime":674.58,"body":"my own company, that's probably"},{"speaker":"Curtis Hughes","startTime":674.58,"endTime":678.99,"body":"the right fit, because I don't"},{"speaker":"Curtis Hughes","startTime":674.58,"endTime":678.99,"body":"want to just sit and write code,"},{"speaker":"Curtis Hughes","startTime":678.99,"endTime":682.26,"body":"or I don't want to sit and just"},{"speaker":"Curtis Hughes","startTime":678.99,"endTime":682.26,"body":"do that. I like the variety that"},{"speaker":"Curtis Hughes","startTime":682.26,"endTime":686.1,"body":"comes with the business side,"},{"speaker":"Curtis Hughes","startTime":682.26,"endTime":686.1,"body":"the technology side, bringing"},{"speaker":"Curtis Hughes","startTime":686.1,"endTime":688.56,"body":"those two together. And I like"},{"speaker":"Curtis Hughes","startTime":686.1,"endTime":688.56,"body":"to sit right in the middle. And"},{"speaker":"Curtis Hughes","startTime":688.56,"endTime":690.66,"body":"I think it's a it's a perfect"},{"speaker":"Curtis Hughes","startTime":688.56,"endTime":690.66,"body":"role for that. So it kind of"},{"speaker":"Curtis Hughes","startTime":690.66,"endTime":694.14,"body":"just evolved, and I knew what I"},{"speaker":"Curtis Hughes","startTime":690.66,"endTime":694.14,"body":"enjoy it. I knew myself, I knew"},{"speaker":"Curtis Hughes","startTime":694.14,"endTime":696.24,"body":"what I was good at and knew what"},{"speaker":"Curtis Hughes","startTime":694.14,"endTime":696.24,"body":"I enjoyed doing."},{"speaker":"Aaron Bock","startTime":696.69,"endTime":700.86,"body":"Yeah. So we talk on"},{"speaker":"Aaron Bock","startTime":696.69,"endTime":700.86,"body":"this podcast a lot about IT"},{"speaker":"Aaron Bock","startTime":700.86,"endTime":703.05,"body":"matters. Obviously, it's written"},{"speaker":"Aaron Bock","startTime":700.86,"endTime":703.05,"body":"above my head, what does that"},{"speaker":"Aaron Bock","startTime":703.05,"endTime":708.03,"body":"mean? So why IT matters, and"},{"speaker":"Aaron Bock","startTime":703.05,"endTime":708.03,"body":"what are IT matters. And so what"},{"speaker":"Aaron Bock","startTime":708.03,"endTime":711.84,"body":"we mean by that is, we talked"},{"speaker":"Aaron Bock","startTime":708.03,"endTime":711.84,"body":"about, you defined information"},{"speaker":"Aaron Bock","startTime":711.84,"endTime":716.01,"body":"technology, but let's talk about"},{"speaker":"Aaron Bock","startTime":711.84,"endTime":716.01,"body":"why IT matters. You're a CIO, at"},{"speaker":"Aaron Bock","startTime":716.01,"endTime":721.68,"body":"a midsize manufacturer with an"},{"speaker":"Aaron Bock","startTime":716.01,"endTime":721.68,"body":"interesting place in 2022. With"},{"speaker":"Aaron Bock","startTime":721.71,"endTime":726.39,"body":"the political climate, you guys"},{"speaker":"Aaron Bock","startTime":721.71,"endTime":726.39,"body":"being international. So why does"},{"speaker":"Aaron Bock","startTime":726.39,"endTime":730.44,"body":"IT matter to Midrex? Why is it"},{"speaker":"Aaron Bock","startTime":726.39,"endTime":730.44,"body":"an important function? Why is it"},{"speaker":"Aaron Bock","startTime":730.68,"endTime":733.92,"body":"going to continue to grow in"},{"speaker":"Aaron Bock","startTime":730.68,"endTime":733.92,"body":"importance at Midrex?"},{"speaker":"Curtis Hughes","startTime":734.55,"endTime":737.82,"body":"That's a huge"},{"speaker":"Curtis Hughes","startTime":734.55,"endTime":737.82,"body":"question. I think if you look"},{"speaker":"Curtis Hughes","startTime":737.82,"endTime":740.55,"body":"across the board, and most"},{"speaker":"Curtis Hughes","startTime":737.82,"endTime":740.55,"body":"organizations, and I think I"},{"speaker":"Curtis Hughes","startTime":740.73,"endTime":744.69,"body":"said it earlier is that every"},{"speaker":"Curtis Hughes","startTime":740.73,"endTime":744.69,"body":"company is a technology company,"},{"speaker":"Curtis Hughes","startTime":744.69,"endTime":747.63,"body":"right? And everything's so"},{"speaker":"Curtis Hughes","startTime":744.69,"endTime":747.63,"body":"digital these days. But"},{"speaker":"Curtis Hughes","startTime":747.63,"endTime":751.65,"body":"certainly, technology helps us"},{"speaker":"Curtis Hughes","startTime":747.63,"endTime":751.65,"body":"do things better, faster. So"},{"speaker":"Curtis Hughes","startTime":751.65,"endTime":753.78,"body":"automation is a big piece of"},{"speaker":"Curtis Hughes","startTime":751.65,"endTime":753.78,"body":"some of the things we're working"},{"speaker":"Curtis Hughes","startTime":753.78,"endTime":757.35,"body":"on now, what used to be, five"},{"speaker":"Curtis Hughes","startTime":753.78,"endTime":757.35,"body":"people doing something manually"},{"speaker":"Curtis Hughes","startTime":757.62,"endTime":760.65,"body":"now. And it's not necessarily"},{"speaker":"Curtis Hughes","startTime":757.62,"endTime":760.65,"body":"about removing jobs. It's about"},{"speaker":"Curtis Hughes","startTime":760.65,"endTime":764.49,"body":"putting that unique talent of"},{"speaker":"Curtis Hughes","startTime":760.65,"endTime":764.49,"body":"those people on other creative"},{"speaker":"Curtis Hughes","startTime":764.49,"endTime":767.31,"body":"work that a computer maybe can't"},{"speaker":"Curtis Hughes","startTime":764.49,"endTime":767.31,"body":"do and automate, right? But the"},{"speaker":"Curtis Hughes","startTime":767.31,"endTime":770.43,"body":"things that happened the same"},{"speaker":"Curtis Hughes","startTime":767.31,"endTime":770.43,"body":"way all the time, how do we"},{"speaker":"Curtis Hughes","startTime":770.43,"endTime":773.16,"body":"automate those things and make"},{"speaker":"Curtis Hughes","startTime":770.43,"endTime":773.16,"body":"us more efficient so that we can"},{"speaker":"Curtis Hughes","startTime":773.43,"endTime":777.06,"body":"scale and grow our company,"},{"speaker":"Curtis Hughes","startTime":773.43,"endTime":777.06,"body":"maybe without having to add a"},{"speaker":"Curtis Hughes","startTime":777.06,"endTime":779.58,"body":"lot of headcount sometimes, and"},{"speaker":"Curtis Hughes","startTime":777.06,"endTime":779.58,"body":"we can grow and do new things."},{"speaker":"Curtis Hughes","startTime":779.58,"endTime":782.7,"body":"So I think that's a big piece of"},{"speaker":"Curtis Hughes","startTime":779.58,"endTime":782.7,"body":"it. But also, one of the areas"},{"speaker":"Curtis Hughes","startTime":782.7,"endTime":786.36,"body":"I'm really interested in is"},{"speaker":"Curtis Hughes","startTime":782.7,"endTime":786.36,"body":"really that intersection of"},{"speaker":"Curtis Hughes","startTime":786.36,"endTime":789.78,"body":"people so how does technology"},{"speaker":"Curtis Hughes","startTime":786.36,"endTime":789.78,"body":"help us engage with our"},{"speaker":"Curtis Hughes","startTime":789.78,"endTime":794.04,"body":"teammates more? So whether it's"},{"speaker":"Curtis Hughes","startTime":789.78,"endTime":794.04,"body":"internal enterprise social"},{"speaker":"Curtis Hughes","startTime":794.04,"endTime":796.89,"body":"network kind of stuff, even"},{"speaker":"Curtis Hughes","startTime":794.04,"endTime":796.89,"body":"looking at things like sentiment"},{"speaker":"Curtis Hughes","startTime":796.89,"endTime":801.69,"body":"analysis. And how do we stay at"},{"speaker":"Curtis Hughes","startTime":796.89,"endTime":801.69,"body":"the pulse of our teammates, and"},{"speaker":"Curtis Hughes","startTime":801.69,"endTime":804.69,"body":"especially with hybrid work, and"},{"speaker":"Curtis Hughes","startTime":801.69,"endTime":804.69,"body":"how do we bridge that gap and"},{"speaker":"Curtis Hughes","startTime":804.69,"endTime":807.93,"body":"stay connected with our"},{"speaker":"Curtis Hughes","startTime":804.69,"endTime":807.93,"body":"teammates, when they're halfway"},{"speaker":"Curtis Hughes","startTime":807.93,"endTime":810.87,"body":"around the world and we don't"},{"speaker":"Curtis Hughes","startTime":807.93,"endTime":810.87,"body":"see them that often or ever? How"},{"speaker":"Curtis Hughes","startTime":810.87,"endTime":814.2,"body":"do we use technology to close"},{"speaker":"Curtis Hughes","startTime":810.87,"endTime":814.2,"body":"those gaps. And I think that's"},{"speaker":"Curtis Hughes","startTime":814.2,"endTime":817.29,"body":"been one of the amazing things"},{"speaker":"Curtis Hughes","startTime":814.2,"endTime":817.29,"body":"to see over over COVID When"},{"speaker":"Curtis Hughes","startTime":817.29,"endTime":820.23,"body":"people couldn't, then they adopt"},{"speaker":"Curtis Hughes","startTime":817.29,"endTime":820.23,"body":"a team zoom, all these kinds of"},{"speaker":"Curtis Hughes","startTime":820.23,"endTime":824.22,"body":"things. We were using teams"},{"speaker":"Curtis Hughes","startTime":820.23,"endTime":824.22,"body":"before COVID hit, thankfully."},{"speaker":"Curtis Hughes","startTime":824.22,"endTime":829.44,"body":"But I think there's a number of"},{"speaker":"Curtis Hughes","startTime":824.22,"endTime":829.44,"body":"ways and I talked about the data"},{"speaker":"Curtis Hughes","startTime":829.44,"endTime":831.99,"body":"piece, too. And we're doing a"},{"speaker":"Curtis Hughes","startTime":829.44,"endTime":831.99,"body":"lot more with data now, where"},{"speaker":"Curtis Hughes","startTime":831.99,"endTime":834.99,"body":"we're getting data from, from"},{"speaker":"Curtis Hughes","startTime":831.99,"endTime":834.99,"body":"plants, and looking at that and"},{"speaker":"Curtis Hughes","startTime":834.99,"endTime":839.1,"body":"helping us develop new products"},{"speaker":"Curtis Hughes","startTime":834.99,"endTime":839.1,"body":"and our r\u0026d and how we design"},{"speaker":"Curtis Hughes","startTime":839.1,"endTime":840.36,"body":"these plants and do it"},{"speaker":"Curtis Hughes","startTime":839.1,"endTime":840.36,"body":"differently."},{"speaker":"Aaron Bock","startTime":840.63,"endTime":842.94,"body":"You mentioned"},{"speaker":"Aaron Bock","startTime":840.63,"endTime":842.94,"body":"automation. And I think people"},{"speaker":"Aaron Bock","startTime":842.94,"endTime":847.53,"body":"hear that they hear it on the"},{"speaker":"Aaron Bock","startTime":842.94,"endTime":847.53,"body":"Superbowl commercial at halftime"},{"speaker":"Aaron Bock","startTime":847.53,"endTime":851.58,"body":"that everyone talks about"},{"speaker":"Aaron Bock","startTime":847.53,"endTime":851.58,"body":"automation. If you would be so"},{"speaker":"Aaron Bock","startTime":851.58,"endTime":855.99,"body":"kind help us understand,  within"},{"speaker":"Aaron Bock","startTime":851.58,"endTime":855.99,"body":"Midrex, for example, give an"},{"speaker":"Aaron Bock","startTime":855.99,"endTime":860.13,"body":"example of where automation when"},{"speaker":"Aaron Bock","startTime":855.99,"endTime":860.13,"body":"we talk about it. Give a real"},{"speaker":"Aaron Bock","startTime":860.13,"endTime":862.77,"body":"life example for our listeners."},{"speaker":"Aaron Bock","startTime":860.13,"endTime":862.77,"body":"So they understand what do we"},{"speaker":"Aaron Bock","startTime":862.77,"endTime":865.2,"body":"automating? I think some people"},{"speaker":"Aaron Bock","startTime":862.77,"endTime":865.2,"body":"just think it's like this made"},{"speaker":"Aaron Bock","startTime":865.2,"endTime":868.38,"body":"up thing that just data runs"},{"speaker":"Aaron Bock","startTime":865.2,"endTime":868.38,"body":"through a robot, but it's not."},{"speaker":"Curtis Hughes","startTime":869.52,"endTime":871.59,"body":"No, there's a"},{"speaker":"Curtis Hughes","startTime":869.52,"endTime":871.59,"body":"number of them. I think"},{"speaker":"Curtis Hughes","startTime":871.59,"endTime":875.61,"body":"something really simple that"},{"speaker":"Curtis Hughes","startTime":871.59,"endTime":875.61,"body":"people will get is, when I came"},{"speaker":"Curtis Hughes","startTime":875.61,"endTime":879.78,"body":"in a few years ago, every"},{"speaker":"Curtis Hughes","startTime":875.61,"endTime":879.78,"body":"computer and again, we're not a"},{"speaker":"Curtis Hughes","startTime":879.78,"endTime":882.18,"body":"Bank of America, huge company or"},{"speaker":"Curtis Hughes","startTime":879.78,"endTime":882.18,"body":"anything like that, where we've"},{"speaker":"Curtis Hughes","startTime":882.18,"endTime":886.05,"body":"got, 10s of 1000s of computers"},{"speaker":"Curtis Hughes","startTime":882.18,"endTime":886.05,"body":"to deploy, but still a number of"},{"speaker":"Curtis Hughes","startTime":886.05,"endTime":889.47,"body":"computers and things like that"},{"speaker":"Curtis Hughes","startTime":886.05,"endTime":889.47,"body":"refreshes, building all those by"},{"speaker":"Curtis Hughes","startTime":889.47,"endTime":892.32,"body":"hand. So someone going in and"},{"speaker":"Curtis Hughes","startTime":889.47,"endTime":892.32,"body":"you think about setting up the"},{"speaker":"Curtis Hughes","startTime":892.32,"endTime":895.62,"body":"operating system, installing the"},{"speaker":"Curtis Hughes","startTime":892.32,"endTime":895.62,"body":"software. That takes a lot of"},{"speaker":"Curtis Hughes","startTime":895.62,"endTime":898.23,"body":"time. It takes a person almost"},{"speaker":"Curtis Hughes","startTime":895.62,"endTime":898.23,"body":"full time building those things"},{"speaker":"Curtis Hughes","startTime":898.23,"endTime":901.65,"body":"out, staging them up, automating"},{"speaker":"Curtis Hughes","startTime":898.23,"endTime":901.65,"body":"that so going to things where"},{"speaker":"Curtis Hughes","startTime":901.65,"endTime":904.89,"body":"these automated builds go. And"},{"speaker":"Curtis Hughes","startTime":901.65,"endTime":904.89,"body":"it deploys our software based on"},{"speaker":"Curtis Hughes","startTime":904.89,"endTime":907.02,"body":"who you are in the organization."},{"speaker":"Curtis Hughes","startTime":904.89,"endTime":907.02,"body":"So if you come in, you're in"},{"speaker":"Curtis Hughes","startTime":907.02,"endTime":909.42,"body":"accounting, you get this"},{"speaker":"Curtis Hughes","startTime":907.02,"endTime":909.42,"body":"software. And then there's ways"},{"speaker":"Curtis Hughes","startTime":909.42,"endTime":912.42,"body":"we can do that. Another area,"},{"speaker":"Curtis Hughes","startTime":909.42,"endTime":912.42,"body":"we're using it a ton is on the"},{"speaker":"Curtis Hughes","startTime":912.42,"endTime":917.61,"body":"security side. So with security,"},{"speaker":"Curtis Hughes","startTime":912.42,"endTime":917.61,"body":"and a small team like ours, all"},{"speaker":"Curtis Hughes","startTime":917.61,"endTime":919.65,"body":"the threats that are out there,"},{"speaker":"Curtis Hughes","startTime":917.61,"endTime":919.65,"body":"just because we're small,"},{"speaker":"Curtis Hughes","startTime":919.65,"endTime":923.97,"body":"doesn't mean we don't have the"},{"speaker":"Curtis Hughes","startTime":919.65,"endTime":923.97,"body":"same threats. The bad guys don't"},{"speaker":"Curtis Hughes","startTime":923.97,"endTime":927.3,"body":"care what size you are, they're"},{"speaker":"Curtis Hughes","startTime":923.97,"endTime":927.3,"body":"just coming after anyone. And so"},{"speaker":"Curtis Hughes","startTime":927.57,"endTime":931.95,"body":"how do we look at, threats and"},{"speaker":"Curtis Hughes","startTime":927.57,"endTime":931.95,"body":"things that come through and"},{"speaker":"Curtis Hughes","startTime":931.98,"endTime":934.47,"body":"sift through the noise and so"},{"speaker":"Curtis Hughes","startTime":931.98,"endTime":934.47,"body":"automating some of that, and"},{"speaker":"Curtis Hughes","startTime":934.47,"endTime":936.78,"body":"even using things like"},{"speaker":"Curtis Hughes","startTime":934.47,"endTime":936.78,"body":"artificial intelligence machine"},{"speaker":"Curtis Hughes","startTime":936.78,"endTime":940.2,"body":"learning to figure out what's,"},{"speaker":"Curtis Hughes","startTime":936.78,"endTime":940.2,"body":"what's good, what's bad, so that"},{"speaker":"Curtis Hughes","startTime":940.2,"endTime":943.8,"body":"we can quickly sift that out and"},{"speaker":"Curtis Hughes","startTime":940.2,"endTime":943.8,"body":"say, yep, we know that that's"},{"speaker":"Curtis Hughes","startTime":943.8,"endTime":947.22,"body":"not something to look at, or"},{"speaker":"Curtis Hughes","startTime":943.8,"endTime":947.22,"body":"yeah, this person never does"},{"speaker":"Curtis Hughes","startTime":947.22,"endTime":949.71,"body":"that on their computer, why are"},{"speaker":"Curtis Hughes","startTime":947.22,"endTime":949.71,"body":"they accessing that server? And"},{"speaker":"Curtis Hughes","startTime":949.71,"endTime":952.62,"body":"so we've used automation in that"},{"speaker":"Curtis Hughes","startTime":949.71,"endTime":952.62,"body":"way, so that from a monitoring"},{"speaker":"Curtis Hughes","startTime":952.62,"endTime":955.02,"body":"standpoint, and security"},{"speaker":"Curtis Hughes","startTime":952.62,"endTime":955.02,"body":"standpoint, so that we can see"},{"speaker":"Curtis Hughes","startTime":955.29,"endTime":957.24,"body":"kind of what's going on within"},{"speaker":"Curtis Hughes","startTime":955.29,"endTime":957.24,"body":"the organization?"},{"speaker":"Aaron Bock","startTime":957.6,"endTime":961.29,"body":"Yeah. So you have an"},{"speaker":"Aaron Bock","startTime":957.6,"endTime":961.29,"body":"organization right now of we'll"},{"speaker":"Aaron Bock","startTime":961.29,"endTime":963.75,"body":"call it a midsize organization,"},{"speaker":"Aaron Bock","startTime":961.29,"endTime":963.75,"body":"I don't know exactly how many"},{"speaker":"Aaron Bock","startTime":963.75,"endTime":968.13,"body":"employees, but if you could go"},{"speaker":"Aaron Bock","startTime":963.75,"endTime":968.13,"body":"around to each person, and you"},{"speaker":"Aaron Bock","startTime":968.13,"endTime":971.61,"body":"mentioned automation, how"},{"speaker":"Aaron Bock","startTime":968.13,"endTime":971.61,"body":"everyone is using technology,"},{"speaker":"Aaron Bock","startTime":972.0,"endTime":974.4,"body":"two questions, and you can kind"},{"speaker":"Aaron Bock","startTime":972.0,"endTime":974.4,"body":"of go which whichever way you"},{"speaker":"Aaron Bock","startTime":974.4,"endTime":979.26,"body":"want here. One, what do you"},{"speaker":"Aaron Bock","startTime":974.4,"endTime":979.26,"body":"think people not understand"},{"speaker":"Aaron Bock","startTime":979.26,"endTime":983.67,"body":"about the IT department and"},{"speaker":"Aaron Bock","startTime":979.26,"endTime":983.67,"body":"technology? And what do you"},{"speaker":"Aaron Bock","startTime":983.67,"endTime":987.78,"body":"think? If you could talk to each"},{"speaker":"Aaron Bock","startTime":983.67,"endTime":987.78,"body":"of them and sit down and say,"},{"speaker":"Aaron Bock","startTime":988.59,"endTime":991.71,"body":"please know this or please"},{"speaker":"Aaron Bock","startTime":988.59,"endTime":991.71,"body":"consider this? What would it be?"},{"speaker":"Curtis Hughes","startTime":992.59,"endTime":996.43,"body":"Yeah, I think a"},{"speaker":"Curtis Hughes","startTime":992.59,"endTime":996.43,"body":"lot of times one of the things"},{"speaker":"Curtis Hughes","startTime":996.43,"endTime":999.82,"body":"that I think people maybe don't"},{"speaker":"Curtis Hughes","startTime":996.43,"endTime":999.82,"body":"understand about technology is"},{"speaker":"Curtis Hughes","startTime":1000.72,"endTime":1003.48,"body":"the iceberg effect, right? You"},{"speaker":"Curtis Hughes","startTime":1000.72,"endTime":1003.48,"body":"see the 10%. But there's all"},{"speaker":"Curtis Hughes","startTime":1003.48,"endTime":1006.15,"body":"this stuff that goes on behind"},{"speaker":"Curtis Hughes","startTime":1003.48,"endTime":1006.15,"body":"the scenes. So just just to keep"},{"speaker":"Curtis Hughes","startTime":1006.15,"endTime":1009.93,"body":"everything running and what goes"},{"speaker":"Curtis Hughes","startTime":1006.15,"endTime":1009.93,"body":"on to to help computers run and"},{"speaker":"Curtis Hughes","startTime":1009.93,"endTime":1012.18,"body":"all the software work, I think"},{"speaker":"Curtis Hughes","startTime":1009.93,"endTime":1012.18,"body":"that's a big piece of it, right?"},{"speaker":"Curtis Hughes","startTime":1012.18,"endTime":1015.06,"body":"Just helping them understand all"},{"speaker":"Curtis Hughes","startTime":1012.18,"endTime":1015.06,"body":"the bits and pieces that go into"},{"speaker":"Curtis Hughes","startTime":1015.06,"endTime":1018.0,"body":"it. But also helping them"},{"speaker":"Curtis Hughes","startTime":1015.06,"endTime":1018.0,"body":"connect the dots. And that's"},{"speaker":"Curtis Hughes","startTime":1018.0,"endTime":1020.37,"body":"something that I really try to"},{"speaker":"Curtis Hughes","startTime":1018.0,"endTime":1020.37,"body":"do a lot of here we hold town"},{"speaker":"Curtis Hughes","startTime":1020.37,"endTime":1023.31,"body":"halls, we hold tech cafes every"},{"speaker":"Curtis Hughes","startTime":1020.37,"endTime":1023.31,"body":"month, my team and talking about"},{"speaker":"Curtis Hughes","startTime":1023.31,"endTime":1026.37,"body":"new technology and and why it"},{"speaker":"Curtis Hughes","startTime":1023.31,"endTime":1026.37,"body":"matters. So we talk about these"},{"speaker":"Curtis Hughes","startTime":1026.37,"endTime":1028.23,"body":"things. And I think that's"},{"speaker":"Curtis Hughes","startTime":1026.37,"endTime":1028.23,"body":"probably one of the best places"},{"speaker":"Curtis Hughes","startTime":1028.23,"endTime":1032.1,"body":"to start is to talk about it."},{"speaker":"Curtis Hughes","startTime":1028.23,"endTime":1032.1,"body":"Don't make it some black box"},{"speaker":"Curtis Hughes","startTime":1032.1,"endTime":1035.07,"body":"over in the corner, where it's"},{"speaker":"Curtis Hughes","startTime":1032.1,"endTime":1035.07,"body":"just no one knows what kind of"},{"speaker":"Curtis Hughes","startTime":1035.07,"endTime":1038.01,"body":"goes in and out of it. Why does"},{"speaker":"Curtis Hughes","startTime":1035.07,"endTime":1038.01,"body":"it matter? What are the things"},{"speaker":"Curtis Hughes","startTime":1038.01,"endTime":1040.41,"body":"we're doing? Why are we looking"},{"speaker":"Curtis Hughes","startTime":1038.01,"endTime":1040.41,"body":"at data and launching new"},{"speaker":"Curtis Hughes","startTime":1040.41,"endTime":1043.65,"body":"dashboards? Why does that matter"},{"speaker":"Curtis Hughes","startTime":1040.41,"endTime":1043.65,"body":"to accounting or whatever. And I"},{"speaker":"Curtis Hughes","startTime":1043.65,"endTime":1046.86,"body":"think it really impacts them and"},{"speaker":"Curtis Hughes","startTime":1043.65,"endTime":1046.86,"body":"helps them do their job better"},{"speaker":"Curtis Hughes","startTime":1046.86,"endTime":1049.77,"body":"if they know why we're doing"},{"speaker":"Curtis Hughes","startTime":1046.86,"endTime":1049.77,"body":"certain things, it certainly"},{"speaker":"Curtis Hughes","startTime":1049.77,"endTime":1051.84,"body":"helps change happen better,"},{"speaker":"Curtis Hughes","startTime":1049.77,"endTime":1051.84,"body":"right? When someone knows the"},{"speaker":"Curtis Hughes","startTime":1051.84,"endTime":1056.19,"body":"why and kind of what's in it for"},{"speaker":"Curtis Hughes","startTime":1051.84,"endTime":1056.19,"body":"them. But I think also just, if"},{"speaker":"Curtis Hughes","startTime":1056.19,"endTime":1059.22,"body":"I had to sit down and let them"},{"speaker":"Curtis Hughes","startTime":1056.19,"endTime":1059.22,"body":"know about, things that IT is"},{"speaker":"Curtis Hughes","startTime":1059.22,"endTime":1063.0,"body":"doing. Really my goal, my team"},{"speaker":"Curtis Hughes","startTime":1059.22,"endTime":1063.0,"body":"hears it all the time is"},{"speaker":"Curtis Hughes","startTime":1063.0,"endTime":1065.76,"body":"invisible IT. I don't think IT"},{"speaker":"Curtis Hughes","startTime":1063.0,"endTime":1065.76,"body":"should be something that's"},{"speaker":"Curtis Hughes","startTime":1065.76,"endTime":1068.49,"body":"visible, like the best"},{"speaker":"Curtis Hughes","startTime":1065.76,"endTime":1068.49,"body":"technology is invisible. It does"},{"speaker":"Curtis Hughes","startTime":1068.49,"endTime":1071.88,"body":"work. We all use things and"},{"speaker":"Curtis Hughes","startTime":1068.49,"endTime":1071.88,"body":"whether it's iPhone, or whatever"},{"speaker":"Curtis Hughes","startTime":1071.88,"endTime":1075.54,"body":"it is. And I actually have a KPI"},{"speaker":"Curtis Hughes","startTime":1071.88,"endTime":1075.54,"body":"and measurement. And we actually"},{"speaker":"Curtis Hughes","startTime":1075.54,"endTime":1078.57,"body":"measure and kind of like an"},{"speaker":"Curtis Hughes","startTime":1075.54,"endTime":1078.57,"body":"invisibility index. So based on"},{"speaker":"Curtis Hughes","startTime":1078.57,"endTime":1081.21,"body":"tickets and things like that,"},{"speaker":"Curtis Hughes","startTime":1078.57,"endTime":1081.21,"body":"like how visible is technology"},{"speaker":"Curtis Hughes","startTime":1081.21,"endTime":1086.46,"body":"to our teammates. And I use that"},{"speaker":"Curtis Hughes","startTime":1081.21,"endTime":1086.46,"body":"to kind of gauge and we change"},{"speaker":"Curtis Hughes","startTime":1086.46,"endTime":1089.4,"body":"directions and do different"},{"speaker":"Curtis Hughes","startTime":1086.46,"endTime":1089.4,"body":"things because no one comes into"},{"speaker":"Curtis Hughes","startTime":1089.4,"endTime":1093.06,"body":"the office to use Excel or"},{"speaker":"Curtis Hughes","startTime":1089.4,"endTime":1093.06,"body":"Outlook. They come in to solve"},{"speaker":"Curtis Hughes","startTime":1093.06,"endTime":1096.72,"body":"problems and to do certain"},{"speaker":"Curtis Hughes","startTime":1093.06,"endTime":1096.72,"body":"things in their group. And for"},{"speaker":"Curtis Hughes","startTime":1096.72,"endTime":1098.97,"body":"me, technology should get out of"},{"speaker":"Curtis Hughes","startTime":1096.72,"endTime":1098.97,"body":"the way and just help them do"},{"speaker":"Curtis Hughes","startTime":1098.97,"endTime":1102.24,"body":"those things better. So I think"},{"speaker":"Curtis Hughes","startTime":1098.97,"endTime":1102.24,"body":"trying to try to make sure that"},{"speaker":"Curtis Hughes","startTime":1103.02,"endTime":1106.47,"body":"we were always as invisible as"},{"speaker":"Curtis Hughes","startTime":1103.02,"endTime":1106.47,"body":"possible, I think is one of the"},{"speaker":"Curtis Hughes","startTime":1106.47,"endTime":1107.7,"body":"things that I like to do."},{"speaker":"Aaron Bock","startTime":1108.29,"endTime":1110.96,"body":"Yeah, I want to"},{"speaker":"Aaron Bock","startTime":1108.29,"endTime":1110.96,"body":"drill into this a little bit"},{"speaker":"Aaron Bock","startTime":1110.96,"endTime":1114.65,"body":"more, because I've not heard of"},{"speaker":"Aaron Bock","startTime":1110.96,"endTime":1114.65,"body":"the invisibility index. So you"},{"speaker":"Aaron Bock","startTime":1114.65,"endTime":1119.3,"body":"actually track how visible IT"},{"speaker":"Aaron Bock","startTime":1114.65,"endTime":1119.3,"body":"is? How many is it? How many"},{"speaker":"Aaron Bock","startTime":1119.3,"endTime":1122.93,"body":"tickets meaning if there's less"},{"speaker":"Aaron Bock","startTime":1119.3,"endTime":1122.93,"body":"tickets, that means the more"},{"speaker":"Aaron Bock","startTime":1122.93,"endTime":1123.98,"body":"invisible you are?"},{"speaker":"Curtis Hughes","startTime":1124.31,"endTime":1127.22,"body":"Yeah, that's the"},{"speaker":"Curtis Hughes","startTime":1124.31,"endTime":1127.22,"body":"key. Tickets walk up things we"},{"speaker":"Curtis Hughes","startTime":1127.22,"endTime":1129.89,"body":"hear things we get through our"},{"speaker":"Curtis Hughes","startTime":1127.22,"endTime":1129.89,"body":"tech cafe. So I try to have a"},{"speaker":"Curtis Hughes","startTime":1129.89,"endTime":1133.97,"body":"lot of touch points. We do walk"},{"speaker":"Curtis Hughes","startTime":1129.89,"endTime":1133.97,"body":"through talk through kind of"},{"speaker":"Curtis Hughes","startTime":1133.97,"endTime":1137.06,"body":"things we walk around. We have"},{"speaker":"Curtis Hughes","startTime":1133.97,"endTime":1137.06,"body":"all kinds of things I push my"},{"speaker":"Curtis Hughes","startTime":1137.06,"endTime":1141.35,"body":"team out of, get out of your"},{"speaker":"Curtis Hughes","startTime":1137.06,"endTime":1141.35,"body":"desk and talk to folks and try"},{"speaker":"Curtis Hughes","startTime":1141.35,"endTime":1144.35,"body":"to learn so we're always talking"},{"speaker":"Curtis Hughes","startTime":1141.35,"endTime":1144.35,"body":"to the business in different"},{"speaker":"Curtis Hughes","startTime":1144.35,"endTime":1147.29,"body":"ways. But yes, certainly tickets"},{"speaker":"Curtis Hughes","startTime":1144.35,"endTime":1147.29,"body":"is one of those. But every"},{"speaker":"Curtis Hughes","startTime":1147.29,"endTime":1150.26,"body":"ticket is not obviously"},{"speaker":"Curtis Hughes","startTime":1147.29,"endTime":1150.26,"body":"something that's visible,"},{"speaker":"Curtis Hughes","startTime":1150.26,"endTime":1152.3,"body":"something maybe just be a"},{"speaker":"Curtis Hughes","startTime":1150.26,"endTime":1152.3,"body":"question like, hey, where do I"},{"speaker":"Curtis Hughes","startTime":1152.3,"endTime":1154.46,"body":"find something or whatever it"},{"speaker":"Curtis Hughes","startTime":1152.3,"endTime":1154.46,"body":"is. They can be all kinds of"},{"speaker":"Curtis Hughes","startTime":1154.46,"endTime":1157.49,"body":"questions. So certain types of"},{"speaker":"Curtis Hughes","startTime":1154.46,"endTime":1157.49,"body":"tickets. Yeah, we try to track"},{"speaker":"Curtis Hughes","startTime":1157.49,"endTime":1161.93,"body":"that and say, this is something"},{"speaker":"Curtis Hughes","startTime":1157.49,"endTime":1161.93,"body":"that shouldn't have been there,"},{"speaker":"Curtis Hughes","startTime":1161.93,"endTime":1164.36,"body":"right? It's something that was"},{"speaker":"Curtis Hughes","startTime":1161.93,"endTime":1164.36,"body":"visible that should have just"},{"speaker":"Curtis Hughes","startTime":1164.54,"endTime":1167.03,"body":"worked and so we try to track"},{"speaker":"Curtis Hughes","startTime":1164.54,"endTime":1167.03,"body":"that. I wouldn't say it's"},{"speaker":"Curtis Hughes","startTime":1167.03,"endTime":1170.24,"body":"perfect by any any stretch, but"},{"speaker":"Curtis Hughes","startTime":1167.03,"endTime":1170.24,"body":"half the time and half the"},{"speaker":"Curtis Hughes","startTime":1170.24,"endTime":1174.14,"body":"battle is just the"},{"speaker":"Curtis Hughes","startTime":1170.24,"endTime":1174.14,"body":"intentionality around, let's"},{"speaker":"Curtis Hughes","startTime":1174.14,"endTime":1176.78,"body":"start using this terminology."},{"speaker":"Curtis Hughes","startTime":1174.14,"endTime":1176.78,"body":"And let's try to understand and"},{"speaker":"Curtis Hughes","startTime":1176.78,"endTime":1179.42,"body":"let everybody on the team try to"},{"speaker":"Curtis Hughes","startTime":1176.78,"endTime":1179.42,"body":"work to make technology"},{"speaker":"Curtis Hughes","startTime":1179.42,"endTime":1183.8,"body":"invisible to our teammates and"},{"speaker":"Curtis Hughes","startTime":1179.42,"endTime":1183.8,"body":"it changes your behavior when"},{"speaker":"Curtis Hughes","startTime":1183.8,"endTime":1184.94,"body":"you just even think that way."},{"speaker":"Aaron Bock","startTime":1185.14,"endTime":1186.79,"body":"It's interesting. I"},{"speaker":"Aaron Bock","startTime":1185.14,"endTime":1186.79,"body":"feel like there's a lot of"},{"speaker":"Aaron Bock","startTime":1186.79,"endTime":1190.9,"body":"people out there that might want"},{"speaker":"Aaron Bock","startTime":1186.79,"endTime":1190.9,"body":"to when to take that metric and"},{"speaker":"Aaron Bock","startTime":1191.17,"endTime":1193.9,"body":"and talk to you about it. So"},{"speaker":"Aaron Bock","startTime":1191.17,"endTime":1193.9,"body":"I'll let them hit you up on"},{"speaker":"Aaron Bock","startTime":1193.9,"endTime":1196.75,"body":"LinkedIn because I think it's a"},{"speaker":"Aaron Bock","startTime":1193.9,"endTime":1196.75,"body":"really fascinating, you hear"},{"speaker":"Aaron Bock","startTime":1196.75,"endTime":1200.11,"body":"shadow IT and I think we've all"},{"speaker":"Aaron Bock","startTime":1196.75,"endTime":1200.11,"body":"heard shadow IT. I've never"},{"speaker":"Aaron Bock","startTime":1200.11,"endTime":1206.59,"body":"heard of invisible IT. You"},{"speaker":"Aaron Bock","startTime":1200.11,"endTime":1206.59,"body":"already talked about your"},{"speaker":"Aaron Bock","startTime":1206.62,"endTime":1210.85,"body":"consulting for 10 plus years now"},{"speaker":"Aaron Bock","startTime":1206.62,"endTime":1210.85,"body":"you're in an organization"},{"speaker":"Aaron Bock","startTime":1210.85,"endTime":1213.88,"body":"running IT. How do you think"},{"speaker":"Aaron Bock","startTime":1210.85,"endTime":1213.88,"body":"things have changed when"},{"speaker":"Aaron Bock","startTime":1213.91,"endTime":1217.78,"body":"considering big projects? So"},{"speaker":"Aaron Bock","startTime":1213.91,"endTime":1217.78,"body":"like, take a product officer or"},{"speaker":"Aaron Bock","startTime":1217.78,"endTime":1221.86,"body":"take a plant manager right now"},{"speaker":"Aaron Bock","startTime":1217.78,"endTime":1221.86,"body":"where you're at, like, 10-20"},{"speaker":"Aaron Bock","startTime":1221.86,"endTime":1225.82,"body":"years ago, I assume decisions"},{"speaker":"Aaron Bock","startTime":1221.86,"endTime":1225.82,"body":"were made, IT was sort of an"},{"speaker":"Aaron Bock","startTime":1225.82,"endTime":1228.67,"body":"afterthought, go do it, make"},{"speaker":"Aaron Bock","startTime":1225.82,"endTime":1228.67,"body":"sure this works, blah, blah,"},{"speaker":"Aaron Bock","startTime":1228.67,"endTime":1231.73,"body":"blah. I feel like Today things"},{"speaker":"Aaron Bock","startTime":1228.67,"endTime":1231.73,"body":"are a little bit different, you"},{"speaker":"Aaron Bock","startTime":1231.73,"endTime":1235.54,"body":"have to consider the technology"},{"speaker":"Aaron Bock","startTime":1231.73,"endTime":1235.54,"body":"aspect of it. So how has that"},{"speaker":"Aaron Bock","startTime":1235.54,"endTime":1239.17,"body":"changed from what you've seen"},{"speaker":"Aaron Bock","startTime":1235.54,"endTime":1239.17,"body":"from your consulting days? where"},{"speaker":"Aaron Bock","startTime":1239.17,"endTime":1242.65,"body":"you're at now? Like, how do you"},{"speaker":"Aaron Bock","startTime":1239.17,"endTime":1242.65,"body":"have someone who might be in"},{"speaker":"Aaron Bock","startTime":1242.65,"endTime":1244.87,"body":"charge of something who doesn't"},{"speaker":"Aaron Bock","startTime":1242.65,"endTime":1244.87,"body":"have a lot of technical"},{"speaker":"Aaron Bock","startTime":1244.87,"endTime":1248.38,"body":"expertise? Consider IT well,"},{"speaker":"Aaron Bock","startTime":1244.87,"endTime":1248.38,"body":"like, what do they do? Well, to"},{"speaker":"Aaron Bock","startTime":1248.38,"endTime":1251.71,"body":"make sure that it goes that the"},{"speaker":"Aaron Bock","startTime":1248.38,"endTime":1251.71,"body":"technology behind it is thought"},{"speaker":"Aaron Bock","startTime":1251.71,"endTime":1252.64,"body":"through properly?"},{"speaker":"Curtis Hughes","startTime":1253.29,"endTime":1255.75,"body":"Yeah, make sure I"},{"speaker":"Curtis Hughes","startTime":1253.29,"endTime":1255.75,"body":"understand the question. So I"},{"speaker":"Curtis Hughes","startTime":1255.75,"endTime":1262.41,"body":"really think that it all goes"},{"speaker":"Curtis Hughes","startTime":1255.75,"endTime":1262.41,"body":"back to technology, like"},{"speaker":"Curtis Hughes","startTime":1262.41,"endTime":1264.9,"body":"manufacturing anything else,"},{"speaker":"Curtis Hughes","startTime":1262.41,"endTime":1264.9,"body":"it's there to solve a problem."},{"speaker":"Curtis Hughes","startTime":1264.93,"endTime":1268.86,"body":"And really, that's probably"},{"speaker":"Curtis Hughes","startTime":1264.93,"endTime":1268.86,"body":"people get tired of me saying"},{"speaker":"Curtis Hughes","startTime":1268.86,"endTime":1271.53,"body":"it. But to me, it really comes"},{"speaker":"Curtis Hughes","startTime":1268.86,"endTime":1271.53,"body":"down to being that simple, like,"},{"speaker":"Curtis Hughes","startTime":1272.49,"endTime":1275.04,"body":"whether you've got a technical"},{"speaker":"Curtis Hughes","startTime":1272.49,"endTime":1275.04,"body":"background or not, and trying to"},{"speaker":"Curtis Hughes","startTime":1275.04,"endTime":1277.56,"body":"understand, I think a lot of"},{"speaker":"Curtis Hughes","startTime":1275.04,"endTime":1277.56,"body":"times, when technology was"},{"speaker":"Curtis Hughes","startTime":1277.56,"endTime":1279.78,"body":"coming up, yeah, we were using"},{"speaker":"Curtis Hughes","startTime":1277.56,"endTime":1279.78,"body":"it to solve problems, but it"},{"speaker":"Curtis Hughes","startTime":1279.78,"endTime":1283.92,"body":"was, it was heavily focused on"},{"speaker":"Curtis Hughes","startTime":1279.78,"endTime":1283.92,"body":"the technology. Now, there's so"},{"speaker":"Curtis Hughes","startTime":1283.92,"endTime":1288.24,"body":"many aspects to it, and"},{"speaker":"Curtis Hughes","startTime":1283.92,"endTime":1288.24,"body":"especially how it impacts the"},{"speaker":"Curtis Hughes","startTime":1288.24,"endTime":1292.2,"body":"people. And even today, we hear"},{"speaker":"Curtis Hughes","startTime":1288.24,"endTime":1292.2,"body":"the term you can call it"},{"speaker":"Curtis Hughes","startTime":1292.2,"endTime":1295.23,"body":"whatever you want to, but your"},{"speaker":"Curtis Hughes","startTime":1292.2,"endTime":1295.23,"body":"retention and hiring and those"},{"speaker":"Curtis Hughes","startTime":1295.23,"endTime":1298.23,"body":"kinds of things as well. But I"},{"speaker":"Curtis Hughes","startTime":1295.23,"endTime":1298.23,"body":"think to me, it goes back to"},{"speaker":"Curtis Hughes","startTime":1298.8,"endTime":1302.43,"body":"solving the problem, and what do"},{"speaker":"Curtis Hughes","startTime":1298.8,"endTime":1302.43,"body":"we try to do to solve the"},{"speaker":"Curtis Hughes","startTime":1302.43,"endTime":1306.75,"body":"problem? What new problems do we"},{"speaker":"Curtis Hughes","startTime":1302.43,"endTime":1306.75,"body":"have that we didn't have before?"},{"speaker":"Curtis Hughes","startTime":1306.87,"endTime":1310.62,"body":"And companies have to keep a"},{"speaker":"Curtis Hughes","startTime":1306.87,"endTime":1310.62,"body":"competitive advantage, and they"},{"speaker":"Curtis Hughes","startTime":1310.62,"endTime":1313.59,"body":"have to continue to grow and"},{"speaker":"Curtis Hughes","startTime":1310.62,"endTime":1313.59,"body":"adapt to that. And I think"},{"speaker":"Curtis Hughes","startTime":1313.59,"endTime":1316.38,"body":"technology can help them get"},{"speaker":"Curtis Hughes","startTime":1313.59,"endTime":1316.38,"body":"there, get there faster."},{"speaker":"Aaron Bock","startTime":1317.09,"endTime":1319.94,"body":"Yeah. So you would"},{"speaker":"Aaron Bock","startTime":1317.09,"endTime":1319.94,"body":"agree that organizations that"},{"speaker":"Aaron Bock","startTime":1320.6,"endTime":1323.39,"body":"take a step back ask the"},{"speaker":"Aaron Bock","startTime":1320.6,"endTime":1323.39,"body":"question, what problem does this"},{"speaker":"Aaron Bock","startTime":1323.39,"endTime":1327.2,"body":"solve? When we're making a"},{"speaker":"Aaron Bock","startTime":1323.39,"endTime":1327.2,"body":"technology decision? You've seen"},{"speaker":"Aaron Bock","startTime":1327.2,"endTime":1332.48,"body":"those organizations do IT"},{"speaker":"Aaron Bock","startTime":1327.2,"endTime":1332.48,"body":"better. I mean, is that, would"},{"speaker":"Aaron Bock","startTime":1332.48,"endTime":1333.65,"body":"you agree with that statement?"},{"speaker":"Curtis Hughes","startTime":1333.0,"endTime":1337.26,"body":"Yeah. And I will"},{"speaker":"Curtis Hughes","startTime":1333.0,"endTime":1337.26,"body":"say the company's data, that"},{"speaker":"Curtis Hughes","startTime":1337.26,"endTime":1340.65,"body":"consider really that focused on,"},{"speaker":"Curtis Hughes","startTime":1337.26,"endTime":1340.65,"body":"we hear it all the time, people"},{"speaker":"Curtis Hughes","startTime":1340.65,"endTime":1344.52,"body":"process technology, data is in"},{"speaker":"Curtis Hughes","startTime":1340.65,"endTime":1344.52,"body":"there as well. But used to say,"},{"speaker":"Curtis Hughes","startTime":1344.76,"endTime":1349.11,"body":"in the consulting days, spend"},{"speaker":"Curtis Hughes","startTime":1344.76,"endTime":1349.11,"body":"80:20 kind of thing, right? 80%"},{"speaker":"Curtis Hughes","startTime":1349.11,"endTime":1352.98,"body":"of your time on your people in"},{"speaker":"Curtis Hughes","startTime":1349.11,"endTime":1352.98,"body":"your process, and 20% of the"},{"speaker":"Curtis Hughes","startTime":1352.98,"endTime":1355.53,"body":"time on technology, because"},{"speaker":"Curtis Hughes","startTime":1352.98,"endTime":1355.53,"body":"technology really is, at the end"},{"speaker":"Curtis Hughes","startTime":1355.53,"endTime":1357.48,"body":"of the day I don't want to"},{"speaker":"Curtis Hughes","startTime":1355.53,"endTime":1357.48,"body":"oversimplify it, But it is the"},{"speaker":"Curtis Hughes","startTime":1357.48,"endTime":1362.01,"body":"easy part. Like anyone can do"},{"speaker":"Curtis Hughes","startTime":1357.48,"endTime":1362.01,"body":"technology, you can implement"},{"speaker":"Curtis Hughes","startTime":1362.01,"endTime":1364.02,"body":"certain technologies, find"},{"speaker":"Curtis Hughes","startTime":1362.01,"endTime":1364.02,"body":"someone to implement"},{"speaker":"Curtis Hughes","startTime":1364.02,"endTime":1367.35,"body":"technologies for you. But"},{"speaker":"Curtis Hughes","startTime":1364.02,"endTime":1367.35,"body":"understanding how it impacts"},{"speaker":"Curtis Hughes","startTime":1367.35,"endTime":1370.74,"body":"your people, short term long"},{"speaker":"Curtis Hughes","startTime":1367.35,"endTime":1370.74,"body":"term, what processes need to"},{"speaker":"Curtis Hughes","startTime":1370.74,"endTime":1372.69,"body":"change? How do we need to do"},{"speaker":"Curtis Hughes","startTime":1370.74,"endTime":1372.69,"body":"things differently? Do we need"},{"speaker":"Curtis Hughes","startTime":1372.69,"endTime":1375.81,"body":"to change our business, because"},{"speaker":"Curtis Hughes","startTime":1372.69,"endTime":1375.81,"body":"of certain things that are"},{"speaker":"Curtis Hughes","startTime":1375.81,"endTime":1380.1,"body":"happening and those kinds of"},{"speaker":"Curtis Hughes","startTime":1375.81,"endTime":1380.1,"body":"things? To me that's like, when"},{"speaker":"Curtis Hughes","startTime":1380.1,"endTime":1384.3,"body":"an organization comes in, tool"},{"speaker":"Curtis Hughes","startTime":1380.1,"endTime":1384.3,"body":"first, technology first kind of"},{"speaker":"Curtis Hughes","startTime":1384.3,"endTime":1386.73,"body":"thing versus someone that thinks"},{"speaker":"Curtis Hughes","startTime":1384.3,"endTime":1386.73,"body":"about how it's going to impact"},{"speaker":"Curtis Hughes","startTime":1386.73,"endTime":1389.85,"body":"the people, the processes, how"},{"speaker":"Curtis Hughes","startTime":1386.73,"endTime":1389.85,"body":"we do business, all the things"},{"speaker":"Curtis Hughes","startTime":1389.85,"endTime":1393.33,"body":"around the edges. I think they"},{"speaker":"Curtis Hughes","startTime":1389.85,"endTime":1393.33,"body":"do it better for sure."},{"speaker":"Aaron Bock","startTime":1393.0,"endTime":1396.96,"body":"Yeah. We've heard it"},{"speaker":"Aaron Bock","startTime":1393.0,"endTime":1396.96,"body":"a number of times before"},{"speaker":"Aaron Bock","startTime":1396.96,"endTime":1400.29,"body":"actually a couple things you"},{"speaker":"Aaron Bock","startTime":1396.96,"endTime":1400.29,"body":"said, other guests have said"},{"speaker":"Aaron Bock","startTime":1400.29,"endTime":1403.95,"body":"like you mentioned in a previous"},{"speaker":"Aaron Bock","startTime":1400.29,"endTime":1403.95,"body":"thought, highlighting what"},{"speaker":"Aaron Bock","startTime":1404.46,"endTime":1407.22,"body":"impact IT has had for others"},{"speaker":"Aaron Bock","startTime":1404.46,"endTime":1407.22,"body":"that don't understand that the"},{"speaker":"Aaron Bock","startTime":1407.22,"endTime":1411.12,"body":"iceberg effect. There's 10% They"},{"speaker":"Aaron Bock","startTime":1407.22,"endTime":1411.12,"body":"see the rest they don't. I think"},{"speaker":"Aaron Bock","startTime":1411.12,"endTime":1413.58,"body":"it's a great practice to help"},{"speaker":"Aaron Bock","startTime":1411.12,"endTime":1413.58,"body":"people understand this is what's"},{"speaker":"Aaron Bock","startTime":1413.58,"endTime":1416.64,"body":"happening in the background and"},{"speaker":"Aaron Bock","startTime":1413.58,"endTime":1416.64,"body":"in allowing people to see oh,"},{"speaker":"Aaron Bock","startTime":1416.64,"endTime":1419.46,"body":"this is actually what goes into"},{"speaker":"Aaron Bock","startTime":1416.64,"endTime":1419.46,"body":"this, ,but to your point, the"},{"speaker":"Aaron Bock","startTime":1419.46,"endTime":1423.78,"body":"planning behind it, the impact"},{"speaker":"Aaron Bock","startTime":1419.46,"endTime":1423.78,"body":"of it, but what problem does it"},{"speaker":"Aaron Bock","startTime":1423.78,"endTime":1426.66,"body":"solve? And how do we become more"},{"speaker":"Aaron Bock","startTime":1423.78,"endTime":1426.66,"body":"efficient before we move into"},{"speaker":"Aaron Bock","startTime":1426.66,"endTime":1430.29,"body":"like trends? I guess I'm curious"},{"speaker":"Aaron Bock","startTime":1426.66,"endTime":1430.29,"body":"in your personal life, because"},{"speaker":"Aaron Bock","startTime":1430.29,"endTime":1433.56,"body":"you've spanned across a number"},{"speaker":"Aaron Bock","startTime":1430.29,"endTime":1433.56,"body":"of industries. What technology"},{"speaker":"Aaron Bock","startTime":1433.56,"endTime":1438.33,"body":"personally do you I guess, what"},{"speaker":"Aaron Bock","startTime":1433.56,"endTime":1438.33,"body":"technology do you like the most"},{"speaker":"Aaron Bock","startTime":1438.33,"endTime":1441.87,"body":"what technology has changed your"},{"speaker":"Aaron Bock","startTime":1438.33,"endTime":1441.87,"body":"life the most? And why?"},{"speaker":"Curtis Hughes","startTime":1442.16,"endTime":1445.97,"body":"Yeah, there's"},{"speaker":"Curtis Hughes","startTime":1442.16,"endTime":1445.97,"body":"hardware there's software"},{"speaker":"Curtis Hughes","startTime":1445.97,"endTime":1448.46,"body":"there's all kinds of different"},{"speaker":"Curtis Hughes","startTime":1445.97,"endTime":1448.46,"body":"ways you can look at technology"},{"speaker":"Curtis Hughes","startTime":1448.49,"endTime":1452.09,"body":"for sure. I'm a I'm an Apple"},{"speaker":"Curtis Hughes","startTime":1448.49,"endTime":1452.09,"body":"iPhone, it's really the only"},{"speaker":"Curtis Hughes","startTime":1452.09,"endTime":1456.35,"body":"Apple I use I use these PCs but"},{"speaker":"Curtis Hughes","startTime":1452.09,"endTime":1456.35,"body":"my iPhone is probably"},{"speaker":"Curtis Hughes","startTime":1456.38,"endTime":1458.63,"body":"transformed my life and it took"},{"speaker":"Curtis Hughes","startTime":1456.38,"endTime":1458.63,"body":"so many things and put it in"},{"speaker":"Curtis Hughes","startTime":1458.63,"endTime":1462.65,"body":"your pocket where calculator,"},{"speaker":"Curtis Hughes","startTime":1458.63,"endTime":1462.65,"body":"music, whatever it is and so and"},{"speaker":"Curtis Hughes","startTime":1462.65,"endTime":1467.3,"body":"today just to see how far it's"},{"speaker":"Curtis Hughes","startTime":1462.65,"endTime":1467.3,"body":"come and the camera. I'm a big"},{"speaker":"Curtis Hughes","startTime":1467.3,"endTime":1470.03,"body":"photography guy did full"},{"speaker":"Curtis Hughes","startTime":1467.3,"endTime":1470.03,"body":"photography, but full cameras,"},{"speaker":"Curtis Hughes","startTime":1470.03,"endTime":1473.93,"body":"all that kind of stuff, kind of"},{"speaker":"Curtis Hughes","startTime":1470.03,"endTime":1473.93,"body":"amateur photography. You can do"},{"speaker":"Curtis Hughes","startTime":1473.93,"endTime":1476.39,"body":"so much on the camera on the"},{"speaker":"Curtis Hughes","startTime":1473.93,"endTime":1476.39,"body":"iPhone now and don't even need"},{"speaker":"Curtis Hughes","startTime":1476.39,"endTime":1479.33,"body":"like the larger cameras. So I"},{"speaker":"Curtis Hughes","startTime":1476.39,"endTime":1479.33,"body":"think the iPhone for sure. But"},{"speaker":"Curtis Hughes","startTime":1479.36,"endTime":1481.73,"body":"from a software standpoint, I"},{"speaker":"Curtis Hughes","startTime":1479.36,"endTime":1481.73,"body":"think one of the things that I"},{"speaker":"Curtis Hughes","startTime":1481.73,"endTime":1484.67,"body":"love everybody tells me I'm"},{"speaker":"Curtis Hughes","startTime":1481.73,"endTime":1484.67,"body":"maybe weird about it, but"},{"speaker":"Curtis Hughes","startTime":1484.94,"endTime":1488.99,"body":"OneNote. I'm a huge, huge"},{"speaker":"Curtis Hughes","startTime":1484.94,"endTime":1488.99,"body":"believer in Microsoft OneNote."},{"speaker":"Curtis Hughes","startTime":1489.65,"endTime":1491.69,"body":"I've used Evernote and some"},{"speaker":"Curtis Hughes","startTime":1489.65,"endTime":1491.69,"body":"other tools like that, but I've"},{"speaker":"Curtis Hughes","startTime":1491.69,"endTime":1495.41,"body":"been using OneNote since about"},{"speaker":"Curtis Hughes","startTime":1491.69,"endTime":1495.41,"body":"2009. I would call myself a"},{"speaker":"Curtis Hughes","startTime":1495.41,"endTime":1499.76,"body":"pretty heavy power user of"},{"speaker":"Curtis Hughes","startTime":1495.41,"endTime":1499.76,"body":"OneNote and just organization"},{"speaker":"Curtis Hughes","startTime":1499.76,"endTime":1504.95,"body":"brainstorming all kinds of ways"},{"speaker":"Curtis Hughes","startTime":1499.76,"endTime":1504.95,"body":"to use that tool. And then I"},{"speaker":"Curtis Hughes","startTime":1504.95,"endTime":1507.26,"body":"think the last one is just the"},{"speaker":"Curtis Hughes","startTime":1504.95,"endTime":1507.26,"body":"new things that you can do with"},{"speaker":"Curtis Hughes","startTime":1507.26,"endTime":1510.86,"body":"voice. Whether it's Siri whether"},{"speaker":"Curtis Hughes","startTime":1507.26,"endTime":1510.86,"body":"it's Alexa, we kind of go with"},{"speaker":"Curtis Hughes","startTime":1510.89,"endTime":1513.14,"body":"the Alexa. It's a love hate"},{"speaker":"Curtis Hughes","startTime":1510.89,"endTime":1513.14,"body":"relationship right now with"},{"speaker":"Curtis Hughes","startTime":1513.14,"endTime":1516.62,"body":"Alexa, because some of the"},{"speaker":"Curtis Hughes","startTime":1513.14,"endTime":1516.62,"body":"updates I think they push out on"},{"speaker":"Curtis Hughes","startTime":1516.62,"endTime":1521.12,"body":"Alexa don't always work the way"},{"speaker":"Curtis Hughes","startTime":1516.62,"endTime":1521.12,"body":"we want them to. But, it's great"},{"speaker":"Curtis Hughes","startTime":1521.12,"endTime":1523.88,"body":"tools. it's got a lot of promise"},{"speaker":"Curtis Hughes","startTime":1521.12,"endTime":1523.88,"body":"that things you can do and"},{"speaker":"Curtis Hughes","startTime":1523.88,"endTime":1527.36,"body":"driving down the road and speak"},{"speaker":"Curtis Hughes","startTime":1523.88,"endTime":1527.36,"body":"to my phone and put something on"},{"speaker":"Curtis Hughes","startTime":1527.36,"endTime":1530.18,"body":"my to do list for tomorrow while"},{"speaker":"Curtis Hughes","startTime":1527.36,"endTime":1530.18,"body":"I'm thinking of it and not have"},{"speaker":"Curtis Hughes","startTime":1530.18,"endTime":1532.94,"body":"to  write it down or try to"},{"speaker":"Curtis Hughes","startTime":1530.18,"endTime":1532.94,"body":"remember it. That's pretty"},{"speaker":"Curtis Hughes","startTime":1532.94,"endTime":1536.15,"body":"powerful stuff, the ways we can"},{"speaker":"Curtis Hughes","startTime":1532.94,"endTime":1536.15,"body":"use some of the technology."},{"speaker":"Aaron Bock","startTime":1536.51,"endTime":1539.24,"body":"My kids like using"},{"speaker":"Aaron Bock","startTime":1536.51,"endTime":1539.24,"body":"Alexa to they like yelling at it"},{"speaker":"Aaron Bock","startTime":1539.24,"endTime":1543.71,"body":"as loud as they can to play"},{"speaker":"Aaron Bock","startTime":1539.24,"endTime":1543.71,"body":"Winnie the Pooh and Disney songs"},{"speaker":"Aaron Bock","startTime":1543.71,"endTime":1548.0,"body":"over and over and over. So thank"},{"speaker":"Aaron Bock","startTime":1543.71,"endTime":1548.0,"body":"you for sharing. So let's let's"},{"speaker":"Aaron Bock","startTime":1548.0,"endTime":1551.12,"body":"kind of transition over to some"},{"speaker":"Aaron Bock","startTime":1548.0,"endTime":1551.12,"body":"of the trends and what we're"},{"speaker":"Aaron Bock","startTime":1551.12,"endTime":1556.7,"body":"seeing in IT. So I guess you"},{"speaker":"Aaron Bock","startTime":1551.12,"endTime":1556.7,"body":"mentioned in a previous thought"},{"speaker":"Aaron Bock","startTime":1556.7,"endTime":1559.31,"body":"you talked about cybersecurity,"},{"speaker":"Aaron Bock","startTime":1556.7,"endTime":1559.31,"body":"automating it talking about"},{"speaker":"Aaron Bock","startTime":1559.31,"endTime":1563.3,"body":"tasks, onboarding and off"},{"speaker":"Aaron Bock","startTime":1559.31,"endTime":1563.3,"body":"boarding. What trends are you"},{"speaker":"Aaron Bock","startTime":1563.3,"endTime":1566.09,"body":"seeing in let's talk about"},{"speaker":"Aaron Bock","startTime":1563.3,"endTime":1566.09,"body":"Midrex for a second through the"},{"speaker":"Aaron Bock","startTime":1566.09,"endTime":1569.27,"body":"manufacturing industry? What"},{"speaker":"Aaron Bock","startTime":1566.09,"endTime":1569.27,"body":"trends are you all seeing in IT"},{"speaker":"Aaron Bock","startTime":1569.48,"endTime":1573.59,"body":"that are going to matter now and"},{"speaker":"Aaron Bock","startTime":1569.48,"endTime":1573.59,"body":"in the future? And I can guess"},{"speaker":"Aaron Bock","startTime":1573.59,"endTime":1576.32,"body":"one? I think from what you've"},{"speaker":"Aaron Bock","startTime":1573.59,"endTime":1576.32,"body":"said data a number of times, but"},{"speaker":"Aaron Bock","startTime":1576.32,"endTime":1578.33,"body":"I'm curious to dig into these a"},{"speaker":"Aaron Bock","startTime":1576.32,"endTime":1578.33,"body":"little bit more?"},{"speaker":"Curtis Hughes","startTime":1578.72,"endTime":1582.38,"body":"Yeah, there's a"},{"speaker":"Curtis Hughes","startTime":1578.72,"endTime":1582.38,"body":"number and they've been out"},{"speaker":"Curtis Hughes","startTime":1582.38,"endTime":1585.23,"body":"there. They've got different"},{"speaker":"Curtis Hughes","startTime":1582.38,"endTime":1585.23,"body":"levels of adoption across the"},{"speaker":"Curtis Hughes","startTime":1585.23,"endTime":1587.39,"body":"organization. I would say we're"},{"speaker":"Curtis Hughes","startTime":1585.23,"endTime":1587.39,"body":"still trying to get our hands"},{"speaker":"Curtis Hughes","startTime":1587.39,"endTime":1591.47,"body":"around some of these. But"},{"speaker":"Curtis Hughes","startTime":1587.39,"endTime":1591.47,"body":"certainly, how do we use AI"},{"speaker":"Curtis Hughes","startTime":1591.47,"endTime":1594.59,"body":"machine learning those kinds of"},{"speaker":"Curtis Hughes","startTime":1591.47,"endTime":1594.59,"body":"things for these plants. Some of"},{"speaker":"Curtis Hughes","startTime":1594.59,"endTime":1597.83,"body":"these plants that we have"},{"speaker":"Curtis Hughes","startTime":1594.59,"endTime":1597.83,"body":"running for 30-40 plus years, so"},{"speaker":"Curtis Hughes","startTime":1597.83,"endTime":1600.32,"body":"we don't own and operate the"},{"speaker":"Curtis Hughes","startTime":1597.83,"endTime":1600.32,"body":"plants, we build them and design"},{"speaker":"Curtis Hughes","startTime":1600.32,"endTime":1604.61,"body":"them and for other customers,"},{"speaker":"Curtis Hughes","startTime":1600.32,"endTime":1604.61,"body":"but using that data to help us"},{"speaker":"Curtis Hughes","startTime":1604.61,"endTime":1608.39,"body":"know how certain components that"},{"speaker":"Curtis Hughes","startTime":1604.61,"endTime":1608.39,"body":"we designed from an engineering"},{"speaker":"Curtis Hughes","startTime":1608.39,"endTime":1611.9,"body":"standpoint, function and certain"},{"speaker":"Curtis Hughes","startTime":1608.39,"endTime":1611.9,"body":"locations and geographies around"},{"speaker":"Curtis Hughes","startTime":1611.9,"endTime":1615.08,"body":"the world. And we just, using"},{"speaker":"Curtis Hughes","startTime":1611.9,"endTime":1615.08,"body":"data to do that, what about"},{"speaker":"Curtis Hughes","startTime":1615.08,"endTime":1617.9,"body":"predictive maintenance, knowing"},{"speaker":"Curtis Hughes","startTime":1615.08,"endTime":1617.9,"body":"when a component may fail or"},{"speaker":"Curtis Hughes","startTime":1617.9,"endTime":1621.98,"body":"something based on it's in the"},{"speaker":"Curtis Hughes","startTime":1617.9,"endTime":1621.98,"body":"Middle East in the desert versus"},{"speaker":"Curtis Hughes","startTime":1623.42,"endTime":1626.27,"body":"some other place that's very"},{"speaker":"Curtis Hughes","startTime":1623.42,"endTime":1626.27,"body":"cold, or whatever it is. So, I"},{"speaker":"Curtis Hughes","startTime":1626.27,"endTime":1630.77,"body":"think using that more to really"},{"speaker":"Curtis Hughes","startTime":1626.27,"endTime":1630.77,"body":"understand and learn more about"},{"speaker":"Curtis Hughes","startTime":1630.77,"endTime":1633.44,"body":"the data and the plants and how"},{"speaker":"Curtis Hughes","startTime":1630.77,"endTime":1633.44,"body":"they kind of operate. And then"},{"speaker":"Curtis Hughes","startTime":1633.44,"endTime":1636.68,"body":"kind of going into that there's"},{"speaker":"Curtis Hughes","startTime":1633.44,"endTime":1636.68,"body":"a term, people probably heard"},{"speaker":"Curtis Hughes","startTime":1636.68,"endTime":1639.59,"body":"it, but this concept of a"},{"speaker":"Curtis Hughes","startTime":1636.68,"endTime":1639.59,"body":"digital twin, right, so you have"},{"speaker":"Curtis Hughes","startTime":1639.59,"endTime":1643.64,"body":"a digital version of a physical"},{"speaker":"Curtis Hughes","startTime":1639.59,"endTime":1643.64,"body":"automotive and using it,"},{"speaker":"Curtis Hughes","startTime":1643.91,"endTime":1647.45,"body":"manufacturing, steel means steel"},{"speaker":"Curtis Hughes","startTime":1643.91,"endTime":1647.45,"body":"is always a little bit slower to"},{"speaker":"Curtis Hughes","startTime":1647.45,"endTime":1650.09,"body":"change, but really in steel and"},{"speaker":"Curtis Hughes","startTime":1647.45,"endTime":1650.09,"body":"manufacturing, as well like"},{"speaker":"Curtis Hughes","startTime":1650.24,"endTime":1653.9,"body":"having this this virtual model,"},{"speaker":"Curtis Hughes","startTime":1650.24,"endTime":1653.9,"body":"that's the exact counterpart or"},{"speaker":"Curtis Hughes","startTime":1653.9,"endTime":1657.77,"body":"twin of a physical thing. So"},{"speaker":"Curtis Hughes","startTime":1653.9,"endTime":1657.77,"body":"while we've got the physical"},{"speaker":"Curtis Hughes","startTime":1657.77,"endTime":1660.38,"body":"plant, and we used to send"},{"speaker":"Curtis Hughes","startTime":1657.77,"endTime":1660.38,"body":"people over to look at the plant"},{"speaker":"Curtis Hughes","startTime":1660.38,"endTime":1663.2,"body":"and see where something was"},{"speaker":"Curtis Hughes","startTime":1660.38,"endTime":1663.2,"body":"leaking, or whatever it is, now"},{"speaker":"Curtis Hughes","startTime":1663.2,"endTime":1667.31,"body":"how do we take that get get real"},{"speaker":"Curtis Hughes","startTime":1663.2,"endTime":1667.31,"body":"time data, overlay it on the 3d"},{"speaker":"Curtis Hughes","startTime":1667.31,"endTime":1670.19,"body":"model of the plant, and we can"},{"speaker":"Curtis Hughes","startTime":1667.31,"endTime":1670.19,"body":"see this living breathing like"},{"speaker":"Curtis Hughes","startTime":1670.28,"endTime":1674.57,"body":"plant here in Charlotte seeing"},{"speaker":"Curtis Hughes","startTime":1670.28,"endTime":1674.57,"body":"it on a screen and how its"},{"speaker":"Curtis Hughes","startTime":1674.57,"endTime":1677.21,"body":"operating and how its"},{"speaker":"Curtis Hughes","startTime":1674.57,"endTime":1677.21,"body":"functioning and what's going on"},{"speaker":"Curtis Hughes","startTime":1677.21,"endTime":1680.18,"body":"and being able to see how it"},{"speaker":"Curtis Hughes","startTime":1677.21,"endTime":1680.18,"body":"reacts and run simulations,"},{"speaker":"Curtis Hughes","startTime":1680.18,"endTime":1682.76,"body":"that's one of the biggest things"},{"speaker":"Curtis Hughes","startTime":1680.18,"endTime":1682.76,"body":"is hey, what if we change this"},{"speaker":"Curtis Hughes","startTime":1682.76,"endTime":1686.51,"body":"or reduce the diameter of this"},{"speaker":"Curtis Hughes","startTime":1682.76,"endTime":1686.51,"body":"pipe? Well, that makes it you"},{"speaker":"Curtis Hughes","startTime":1686.51,"endTime":1688.76,"body":"can do all that in real time,"},{"speaker":"Curtis Hughes","startTime":1686.51,"endTime":1688.76,"body":"because you've got to fill it,"},{"speaker":"Curtis Hughes","startTime":1689.06,"endTime":1692.36,"body":"the virtual representation. So"},{"speaker":"Curtis Hughes","startTime":1689.06,"endTime":1692.36,"body":"that's, that's a big piece, I"},{"speaker":"Curtis Hughes","startTime":1692.36,"endTime":1694.7,"body":"think, especially around what"},{"speaker":"Curtis Hughes","startTime":1692.36,"endTime":1694.7,"body":"what Midrex is trying to do"},{"speaker":"Curtis Hughes","startTime":1694.7,"endTime":1697.04,"body":"that's changing a lot of a lot"},{"speaker":"Curtis Hughes","startTime":1694.7,"endTime":1697.04,"body":"of what we're doing."},{"speaker":"Aaron Bock","startTime":1698.66,"endTime":1701.81,"body":"So you mentioned the"},{"speaker":"Aaron Bock","startTime":1698.66,"endTime":1701.81,"body":"ability to have a digital twin,"},{"speaker":"Aaron Bock","startTime":1701.81,"endTime":1705.17,"body":"I actually am not that familiar"},{"speaker":"Aaron Bock","startTime":1701.81,"endTime":1705.17,"body":"with the concept of a digital"},{"speaker":"Aaron Bock","startTime":1705.17,"endTime":1708.5,"body":"twin. So if you don't mind, just"},{"speaker":"Aaron Bock","startTime":1705.17,"endTime":1708.5,"body":"for the for the folks that"},{"speaker":"Aaron Bock","startTime":1708.5,"endTime":1711.86,"body":"haven't heard it like me, what"},{"speaker":"Aaron Bock","startTime":1708.5,"endTime":1711.86,"body":"do you mean, elaborate a little"},{"speaker":"Aaron Bock","startTime":1711.86,"endTime":1714.5,"body":"bit more on like digital twin?"},{"speaker":"Aaron Bock","startTime":1711.86,"endTime":1714.5,"body":"So you have a physical plant?"},{"speaker":"Aaron Bock","startTime":1714.65,"endTime":1717.77,"body":"You have, obviously the digital"},{"speaker":"Aaron Bock","startTime":1714.65,"endTime":1717.77,"body":"copy of it, what else can you do"},{"speaker":"Aaron Bock","startTime":1717.77,"endTime":1718.85,"body":"with a digital twin?"},{"speaker":"Curtis Hughes","startTime":1719.29,"endTime":1724.0,"body":"then you have the"},{"speaker":"Curtis Hughes","startTime":1719.29,"endTime":1724.0,"body":"physical plant that's running"},{"speaker":"Curtis Hughes","startTime":1724.0,"endTime":1729.31,"body":"and sensors in the plant. That"},{"speaker":"Curtis Hughes","startTime":1724.0,"endTime":1729.31,"body":"is you could have vibrations,"},{"speaker":"Curtis Hughes","startTime":1729.31,"endTime":1737.41,"body":"you could have temperature, you"},{"speaker":"Curtis Hughes","startTime":1729.31,"endTime":1737.41,"body":"could have sound, whatever it is"},{"speaker":"Curtis Hughes","startTime":1737.41,"endTime":1739.78,"body":"speeds of motors and all that"},{"speaker":"Curtis Hughes","startTime":1737.41,"endTime":1739.78,"body":"kind of stuff. So the data is"},{"speaker":"Curtis Hughes","startTime":1739.78,"endTime":1745.33,"body":"coming off. It's flowing now"},{"speaker":"Curtis Hughes","startTime":1739.78,"endTime":1745.33,"body":"onto the screen, right? And so"},{"speaker":"Curtis Hughes","startTime":1745.33,"endTime":1747.25,"body":"you can see on the screen"},{"speaker":"Curtis Hughes","startTime":1745.33,"endTime":1747.25,"body":"instead of just like yep, I"},{"speaker":"Curtis Hughes","startTime":1747.25,"endTime":1750.52,"body":"design that compressor. Now you"},{"speaker":"Curtis Hughes","startTime":1747.25,"endTime":1750.52,"body":"can see what that compressor is"},{"speaker":"Curtis Hughes","startTime":1750.52,"endTime":1754.69,"body":"running at this mini RPM, or"},{"speaker":"Curtis Hughes","startTime":1750.52,"endTime":1754.69,"body":"whatever it is. And then what's"},{"speaker":"Curtis Hughes","startTime":1754.69,"endTime":1757.48,"body":"nice is once you have that, and"},{"speaker":"Curtis Hughes","startTime":1754.69,"endTime":1757.48,"body":"you have real real data coming"},{"speaker":"Curtis Hughes","startTime":1757.48,"endTime":1760.03,"body":"in, then you can run like what"},{"speaker":"Curtis Hughes","startTime":1757.48,"endTime":1760.03,"body":"if scenarios, like I just talked"},{"speaker":"Curtis Hughes","startTime":1760.03,"endTime":1763.06,"body":"about, where, hey, what if we"},{"speaker":"Curtis Hughes","startTime":1760.03,"endTime":1763.06,"body":"change this or reroute something"},{"speaker":"Curtis Hughes","startTime":1763.06,"endTime":1766.09,"body":"here because this new plant"},{"speaker":"Curtis Hughes","startTime":1763.06,"endTime":1766.09,"body":"needs to do something a little"},{"speaker":"Curtis Hughes","startTime":1766.09,"endTime":1768.22,"body":"different? Well, how's that"},{"speaker":"Curtis Hughes","startTime":1766.09,"endTime":1768.22,"body":"going to change how this thing"},{"speaker":"Curtis Hughes","startTime":1768.22,"endTime":1770.89,"body":"runs, you don't have to guess"},{"speaker":"Curtis Hughes","startTime":1768.22,"endTime":1770.89,"body":"and try to go through it set up"},{"speaker":"Curtis Hughes","startTime":1770.92,"endTime":1773.98,"body":"big, you can do it all right"},{"speaker":"Curtis Hughes","startTime":1770.92,"endTime":1773.98,"body":"there, because you've got data"},{"speaker":"Curtis Hughes","startTime":1773.98,"endTime":1776.14,"body":"and you've got the digital"},{"speaker":"Curtis Hughes","startTime":1773.98,"endTime":1776.14,"body":"representation and you can see"},{"speaker":"Curtis Hughes","startTime":1776.14,"endTime":1779.35,"body":"how the hell that will function"},{"speaker":"Curtis Hughes","startTime":1776.14,"endTime":1779.35,"body":"in automotive. Like I said, I've"},{"speaker":"Curtis Hughes","startTime":1779.35,"endTime":1782.77,"body":"been using this for for years"},{"speaker":"Curtis Hughes","startTime":1779.35,"endTime":1782.77,"body":"and you take wind tunnel data"},{"speaker":"Curtis Hughes","startTime":1782.77,"endTime":1785.05,"body":"and they can take the digital"},{"speaker":"Curtis Hughes","startTime":1782.77,"endTime":1785.05,"body":"twin and shape the car, all"},{"speaker":"Curtis Hughes","startTime":1785.05,"endTime":1787.93,"body":"kinds of stuff like that. But"},{"speaker":"Curtis Hughes","startTime":1785.05,"endTime":1787.93,"body":"um, you don't need to travel as"},{"speaker":"Curtis Hughes","startTime":1787.93,"endTime":1791.11,"body":"much you can. You can be a much"},{"speaker":"Curtis Hughes","startTime":1787.93,"endTime":1791.11,"body":"more proactive around how you"},{"speaker":"Curtis Hughes","startTime":1791.11,"endTime":1793.75,"body":"make design changes, predictive"},{"speaker":"Curtis Hughes","startTime":1791.11,"endTime":1793.75,"body":"maintenance, like I talked"},{"speaker":"Curtis Hughes","startTime":1793.75,"endTime":1796.42,"body":"about. So I think that's one of"},{"speaker":"Curtis Hughes","startTime":1793.75,"endTime":1796.42,"body":"the powerful things about it,"},{"speaker":"Curtis Hughes","startTime":1796.42,"endTime":1796.93,"body":"for sure."},{"speaker":"Aaron Bock","startTime":1797.29,"endTime":1800.05,"body":"And I assume that's"},{"speaker":"Aaron Bock","startTime":1797.29,"endTime":1800.05,"body":"what's driving you've mentioned"},{"speaker":"Aaron Bock","startTime":1800.05,"endTime":1802.48,"body":"data a number of times, like"},{"speaker":"Aaron Bock","startTime":1800.05,"endTime":1802.48,"body":"that's what's driving the amount"},{"speaker":"Aaron Bock","startTime":1802.48,"endTime":1805.81,"body":"of data increasing and the"},{"speaker":"Aaron Bock","startTime":1802.48,"endTime":1805.81,"body":"reliance on data, because you're"},{"speaker":"Aaron Bock","startTime":1805.81,"endTime":1809.11,"body":"getting more real time data of"},{"speaker":"Aaron Bock","startTime":1805.81,"endTime":1809.11,"body":"real time processes that maybe"},{"speaker":"Aaron Bock","startTime":1809.11,"endTime":1811.6,"body":"we haven't had before. Is that"},{"speaker":"Aaron Bock","startTime":1809.11,"endTime":1811.6,"body":"true?"},{"speaker":"Curtis Hughes","startTime":1811.99,"endTime":1814.24,"body":"Yeah, exactly."},{"speaker":"Curtis Hughes","startTime":1811.99,"endTime":1814.24,"body":"And obviously, the more data you"},{"speaker":"Curtis Hughes","startTime":1814.24,"endTime":1816.07,"body":"have, the more you can train and"},{"speaker":"Curtis Hughes","startTime":1814.24,"endTime":1816.07,"body":"learn from that data, right? And"},{"speaker":"Curtis Hughes","startTime":1817.18,"endTime":1821.29,"body":"so data is becoming very"},{"speaker":"Curtis Hughes","startTime":1817.18,"endTime":1821.29,"body":"important to get data, how fast"},{"speaker":"Curtis Hughes","startTime":1821.29,"endTime":1824.77,"body":"can we get it? Even data that,"},{"speaker":"Curtis Hughes","startTime":1821.29,"endTime":1824.77,"body":"hey, it's great. We used to be"},{"speaker":"Curtis Hughes","startTime":1824.77,"endTime":1827.74,"body":"able to get data and we can get"},{"speaker":"Curtis Hughes","startTime":1824.77,"endTime":1827.74,"body":"it in batches once a week, well,"},{"speaker":"Curtis Hughes","startTime":1827.74,"endTime":1830.5,"body":"now we need a daily or now we"},{"speaker":"Curtis Hughes","startTime":1827.74,"endTime":1830.5,"body":"need an hourly to try to get it"},{"speaker":"Curtis Hughes","startTime":1830.5,"endTime":1833.89,"body":"and to see these things more"},{"speaker":"Curtis Hughes","startTime":1830.5,"endTime":1833.89,"body":"frequently. So it's pretty"},{"speaker":"Curtis Hughes","startTime":1833.89,"endTime":1836.89,"body":"interesting. I think the latest"},{"speaker":"Curtis Hughes","startTime":1833.89,"endTime":1836.89,"body":"latest Gartner stat as of 2021,"},{"speaker":"Curtis Hughes","startTime":1836.89,"endTime":1841.09,"body":"was that it's great, but only"},{"speaker":"Curtis Hughes","startTime":1836.89,"endTime":1841.09,"body":"11% of businesses have really"},{"speaker":"Curtis Hughes","startTime":1841.09,"endTime":1844.12,"body":"deployed digital twins at large"},{"speaker":"Curtis Hughes","startTime":1841.09,"endTime":1844.12,"body":"scale, right. And so it's still"},{"speaker":"Curtis Hughes","startTime":1844.54,"endTime":1846.28,"body":"some of the larger"},{"speaker":"Curtis Hughes","startTime":1844.54,"endTime":1846.28,"body":"organizations, obviously, are"},{"speaker":"Curtis Hughes","startTime":1846.28,"endTime":1850.75,"body":"doing it and doing it well. But"},{"speaker":"Curtis Hughes","startTime":1846.28,"endTime":1850.75,"body":"it's still, what 10, 11% of"},{"speaker":"Curtis Hughes","startTime":1850.75,"endTime":1853.12,"body":"organizations out there that are"},{"speaker":"Curtis Hughes","startTime":1850.75,"endTime":1853.12,"body":"that are implementing stuff like"},{"speaker":"Curtis Hughes","startTime":1853.12,"endTime":1855.07,"body":"this. So I think that's a pretty"},{"speaker":"Curtis Hughes","startTime":1853.12,"endTime":1855.07,"body":"big thing that's going to help"},{"speaker":"Curtis Hughes","startTime":1855.07,"endTime":1856.24,"body":"us in the future for sure."},{"speaker":"Aaron Bock","startTime":1856.28,"endTime":1858.5,"body":"Yeah, that's a low"},{"speaker":"Aaron Bock","startTime":1856.28,"endTime":1858.5,"body":"adoption rate. So it seems like"},{"speaker":"Aaron Bock","startTime":1858.59,"endTime":1864.05,"body":"so when you go to a conference"},{"speaker":"Aaron Bock","startTime":1858.59,"endTime":1864.05,"body":"for your industry? Is everything"},{"speaker":"Aaron Bock","startTime":1864.08,"endTime":1868.46,"body":"is it all about automating"},{"speaker":"Aaron Bock","startTime":1864.08,"endTime":1868.46,"body":"sensors, how to get the data"},{"speaker":"Aaron Bock","startTime":1868.46,"endTime":1871.61,"body":"from the sensors? Is that kind"},{"speaker":"Aaron Bock","startTime":1868.46,"endTime":1871.61,"body":"of the trend that you're seeing?"},{"speaker":"Aaron Bock","startTime":1871.64,"endTime":1874.28,"body":"or is there other technologies"},{"speaker":"Aaron Bock","startTime":1871.64,"endTime":1874.28,"body":"around there?"},{"speaker":"Curtis Hughes","startTime":1874.52,"endTime":1877.37,"body":"Yeah, the big"},{"speaker":"Curtis Hughes","startTime":1874.52,"endTime":1877.37,"body":"things right now, if you go, I"},{"speaker":"Curtis Hughes","startTime":1877.37,"endTime":1880.37,"body":"don't go to a ton of the iron"},{"speaker":"Curtis Hughes","startTime":1877.37,"endTime":1880.37,"body":"and steel type stuff. I go to a"},{"speaker":"Curtis Hughes","startTime":1880.37,"endTime":1885.17,"body":"handful. But a lot of it right"},{"speaker":"Curtis Hughes","startTime":1880.37,"endTime":1885.17,"body":"now is around for the industry,"},{"speaker":"Curtis Hughes","startTime":1885.17,"endTime":1890.06,"body":"decarbonisation. So steel making"},{"speaker":"Curtis Hughes","startTime":1885.17,"endTime":1890.06,"body":"steel, very dirty, very bad"},{"speaker":"Curtis Hughes","startTime":1890.51,"endTime":1893.42,"body":"traditionally for the"},{"speaker":"Curtis Hughes","startTime":1890.51,"endTime":1893.42,"body":"environment. How do we how do we"},{"speaker":"Curtis Hughes","startTime":1893.45,"endTime":1897.17,"body":"reduce carbon footprint? How do"},{"speaker":"Curtis Hughes","startTime":1893.45,"endTime":1897.17,"body":"we decarbonize, still make them"},{"speaker":"Curtis Hughes","startTime":1897.17,"endTime":1899.63,"body":"go into green steel and things"},{"speaker":"Curtis Hughes","startTime":1897.17,"endTime":1899.63,"body":"like that. So Midrex is smack in"},{"speaker":"Curtis Hughes","startTime":1899.63,"endTime":1902.06,"body":"the middle of doing that. So"},{"speaker":"Curtis Hughes","startTime":1899.63,"endTime":1902.06,"body":"that's a big plus. But also,"},{"speaker":"Curtis Hughes","startTime":1902.15,"endTime":1907.22,"body":"every magazine I get on iron and"},{"speaker":"Curtis Hughes","startTime":1902.15,"endTime":1907.22,"body":"steel, huge sections in there"},{"speaker":"Curtis Hughes","startTime":1907.22,"endTime":1911.36,"body":"around AI, machine learning"},{"speaker":"Curtis Hughes","startTime":1907.22,"endTime":1911.36,"body":"digitisation sensors, just like"},{"speaker":"Curtis Hughes","startTime":1911.36,"endTime":1914.99,"body":"what you talked about, like"},{"speaker":"Curtis Hughes","startTime":1911.36,"endTime":1914.99,"body":"data, and predictive and all the"},{"speaker":"Curtis Hughes","startTime":1914.99,"endTime":1918.08,"body":"ways that we can help things run"},{"speaker":"Curtis Hughes","startTime":1914.99,"endTime":1918.08,"body":"smart, and they can learn. You"},{"speaker":"Curtis Hughes","startTime":1918.08,"endTime":1923.48,"body":"can have assembly lines, and"},{"speaker":"Curtis Hughes","startTime":1918.08,"endTime":1923.48,"body":"steel mills, change how they run"},{"speaker":"Curtis Hughes","startTime":1923.48,"endTime":1926.54,"body":"based on, no one having to"},{"speaker":"Curtis Hughes","startTime":1923.48,"endTime":1926.54,"body":"program them that they just"},{"speaker":"Curtis Hughes","startTime":1926.54,"endTime":1929.24,"body":"learned. They learned that when"},{"speaker":"Curtis Hughes","startTime":1926.54,"endTime":1929.24,"body":"this happens in this time, that"},{"speaker":"Curtis Hughes","startTime":1929.24,"endTime":1932.39,"body":"whatever it is, and it's pretty"},{"speaker":"Curtis Hughes","startTime":1929.24,"endTime":1932.39,"body":"powerful when you can have,"},{"speaker":"Curtis Hughes","startTime":1933.44,"endTime":1937.1,"body":"technology start to learn from"},{"speaker":"Curtis Hughes","startTime":1933.44,"endTime":1937.1,"body":"itself and start to start to"},{"speaker":"Curtis Hughes","startTime":1937.1,"endTime":1938.45,"body":"change how it operates."},{"speaker":"Aaron Bock","startTime":1938.66,"endTime":1942.05,"body":"It's like 94, a"},{"speaker":"Aaron Bock","startTime":1938.66,"endTime":1942.05,"body":"little scary, but I guess that's"},{"speaker":"Aaron Bock","startTime":1942.05,"endTime":1945.23,"body":"where we're going. So we're"},{"speaker":"Aaron Bock","startTime":1942.05,"endTime":1945.23,"body":"changing the subject just a"},{"speaker":"Aaron Bock","startTime":1945.23,"endTime":1947.33,"body":"little bit, but it's kind of"},{"speaker":"Aaron Bock","startTime":1945.23,"endTime":1947.33,"body":"related, right? So you're"},{"speaker":"Aaron Bock","startTime":1947.33,"endTime":1951.05,"body":"talking about, very, I would"},{"speaker":"Aaron Bock","startTime":1947.33,"endTime":1951.05,"body":"say, cutting edge trends in your"},{"speaker":"Aaron Bock","startTime":1951.05,"endTime":1955.31,"body":"industry. But then you take like"},{"speaker":"Aaron Bock","startTime":1951.05,"endTime":1955.31,"body":"the traditional, like what"},{"speaker":"Aaron Bock","startTime":1955.31,"endTime":1958.04,"body":"people think of IT, and it's the"},{"speaker":"Aaron Bock","startTime":1955.31,"endTime":1958.04,"body":"helpdesk person, that's the"},{"speaker":"Aaron Bock","startTime":1958.04,"endTime":1962.87,"body":"person fixing the computer? How"},{"speaker":"Aaron Bock","startTime":1958.04,"endTime":1962.87,"body":"does someone start a career in"},{"speaker":"Aaron Bock","startTime":1962.87,"endTime":1965.84,"body":"IT? Where would you tell them to"},{"speaker":"Aaron Bock","startTime":1962.87,"endTime":1965.84,"body":"start now? And how do they learn"},{"speaker":"Aaron Bock","startTime":1965.84,"endTime":1969.95,"body":"about AI and digitization and"},{"speaker":"Aaron Bock","startTime":1965.84,"endTime":1969.95,"body":"digital twins? How do they get"},{"speaker":"Aaron Bock","startTime":1969.95,"endTime":1972.29,"body":"there to have that knowledge to"},{"speaker":"Aaron Bock","startTime":1969.95,"endTime":1972.29,"body":"properly do this for an"},{"speaker":"Aaron Bock","startTime":1972.29,"endTime":1973.67,"body":"organization like yours?"},{"speaker":"Curtis Hughes","startTime":1973.97,"endTime":1976.73,"body":"Man, it's a good"},{"speaker":"Curtis Hughes","startTime":1973.97,"endTime":1976.73,"body":"question. It's changed a lot"},{"speaker":"Curtis Hughes","startTime":1976.73,"endTime":1980.87,"body":"since I came out of school and,"},{"speaker":"Curtis Hughes","startTime":1976.73,"endTime":1980.87,"body":"I look at it now. And some of"},{"speaker":"Curtis Hughes","startTime":1980.87,"endTime":1983.45,"body":"the folks were hiring and in"},{"speaker":"Curtis Hughes","startTime":1980.87,"endTime":1983.45,"body":"school and things. And in,"},{"speaker":"Curtis Hughes","startTime":1983.45,"endTime":1987.71,"body":"there's so many paths you can"},{"speaker":"Curtis Hughes","startTime":1983.45,"endTime":1987.71,"body":"take with technology, right? And"},{"speaker":"Curtis Hughes","startTime":1988.1,"endTime":1992.45,"body":"you can go into data science,"},{"speaker":"Curtis Hughes","startTime":1988.1,"endTime":1992.45,"body":"and business intelligence, and"},{"speaker":"Curtis Hughes","startTime":1992.45,"endTime":1995.18,"body":"all that. And data analytics,"},{"speaker":"Curtis Hughes","startTime":1992.45,"endTime":1995.18,"body":"like I said, when I came out, it"},{"speaker":"Curtis Hughes","startTime":1995.18,"endTime":1997.76,"body":"was either a software developer,"},{"speaker":"Curtis Hughes","startTime":1995.18,"endTime":1997.76,"body":"or you're building the hardware,"},{"speaker":"Curtis Hughes","startTime":1997.76,"endTime":2000.67,"body":"you're like a computer engineer,"},{"speaker":"Curtis Hughes","startTime":1997.76,"endTime":2000.67,"body":"computer science, and you build"},{"speaker":"Curtis Hughes","startTime":2000.67,"endTime":2003.94,"body":"the processors, or you build the"},{"speaker":"Curtis Hughes","startTime":2000.67,"endTime":2003.94,"body":"software kind of thing. And now"},{"speaker":"Curtis Hughes","startTime":2003.94,"endTime":2007.57,"body":"there's so many areas, whether"},{"speaker":"Curtis Hughes","startTime":2003.94,"endTime":2007.57,"body":"it's machine learning AI, like I"},{"speaker":"Curtis Hughes","startTime":2007.57,"endTime":2010.57,"body":"said, data, still writing"},{"speaker":"Curtis Hughes","startTime":2007.57,"endTime":2010.57,"body":"software and user experience."},{"speaker":"Curtis Hughes","startTime":2010.69,"endTime":2013.51,"body":"There's full jobs that are just"},{"speaker":"Curtis Hughes","startTime":2010.69,"endTime":2013.51,"body":"designing the interface, if you"},{"speaker":"Curtis Hughes","startTime":2013.51,"endTime":2018.28,"body":"like, the marketing. So for me,"},{"speaker":"Curtis Hughes","startTime":2013.51,"endTime":2018.28,"body":"it really is true, they say, do"},{"speaker":"Curtis Hughes","startTime":2018.28,"endTime":2022.84,"body":"something you enjoy, find the"},{"speaker":"Curtis Hughes","startTime":2018.28,"endTime":2022.84,"body":"things you enjoy. And honestly,"},{"speaker":"Curtis Hughes","startTime":2022.87,"endTime":2025.9,"body":"there's a technology element to"},{"speaker":"Curtis Hughes","startTime":2022.87,"endTime":2025.9,"body":"nearly everything that we can do"},{"speaker":"Curtis Hughes","startTime":2025.9,"endTime":2027.79,"body":"these days, if you're on"},{"speaker":"Curtis Hughes","startTime":2025.9,"endTime":2027.79,"body":"marketing, and designing and"},{"speaker":"Curtis Hughes","startTime":2027.79,"endTime":2031.0,"body":"drawing, you can do that"},{"speaker":"Curtis Hughes","startTime":2027.79,"endTime":2031.0,"body":"technologically, you can be on"},{"speaker":"Curtis Hughes","startTime":2031.0,"endTime":2034.21,"body":"the front end of designing, take"},{"speaker":"Curtis Hughes","startTime":2031.0,"endTime":2034.21,"body":"your pick, right and anything"},{"speaker":"Curtis Hughes","startTime":2034.21,"endTime":2036.91,"body":"you want, whether it's software"},{"speaker":"Curtis Hughes","startTime":2034.21,"endTime":2036.91,"body":"or not, and really finding out"},{"speaker":"Curtis Hughes","startTime":2036.91,"endTime":2042.37,"body":"what you're good at. What things"},{"speaker":"Curtis Hughes","startTime":2036.91,"endTime":2042.37,"body":"are hot right now. But there's"},{"speaker":"Curtis Hughes","startTime":2042.37,"endTime":2045.61,"body":"also so many more ways to get"},{"speaker":"Curtis Hughes","startTime":2042.37,"endTime":2045.61,"body":"learning and certifications,"},{"speaker":"Curtis Hughes","startTime":2045.61,"endTime":2047.71,"body":"whether it's LinkedIn learning"},{"speaker":"Curtis Hughes","startTime":2045.61,"endTime":2047.71,"body":"or these other ways, like"},{"speaker":"Curtis Hughes","startTime":2047.71,"endTime":2050.35,"body":"there's so many ways to get up"},{"speaker":"Curtis Hughes","startTime":2047.71,"endTime":2050.35,"body":"to speed on stuff that just"},{"speaker":"Curtis Hughes","startTime":2050.35,"endTime":2052.6,"body":"didn't have all those options"},{"speaker":"Curtis Hughes","startTime":2050.35,"endTime":2052.6,"body":"back when I was coming out. It"},{"speaker":"Curtis Hughes","startTime":2052.6,"endTime":2055.78,"body":"was, literally, you grab your"},{"speaker":"Curtis Hughes","startTime":2052.6,"endTime":2055.78,"body":"book that looks like this off"},{"speaker":"Curtis Hughes","startTime":2055.78,"endTime":2059.47,"body":"the shelf, and you're reading it"},{"speaker":"Curtis Hughes","startTime":2055.78,"endTime":2059.47,"body":"a night or whatever it is to try"},{"speaker":"Curtis Hughes","startTime":2059.47,"endTime":2063.64,"body":"to get up to speed now so much"},{"speaker":"Curtis Hughes","startTime":2059.47,"endTime":2063.64,"body":"is on the internet learning."},{"speaker":"Curtis Hughes","startTime":2064.39,"endTime":2067.75,"body":"People can people can get"},{"speaker":"Curtis Hughes","startTime":2064.39,"endTime":2067.75,"body":"certified on AI and machine"},{"speaker":"Curtis Hughes","startTime":2067.75,"endTime":2070.96,"body":"learning in a short period of"},{"speaker":"Curtis Hughes","startTime":2067.75,"endTime":2070.96,"body":"time or date or whatever it is"},{"speaker":"Curtis Hughes","startTime":2070.96,"endTime":2074.74,"body":"so, I think probably for a lot"},{"speaker":"Curtis Hughes","startTime":2070.96,"endTime":2074.74,"body":"of people, you got to try things"},{"speaker":"Curtis Hughes","startTime":2074.74,"endTime":2077.41,"body":"out. That's why I like wearing a"},{"speaker":"Curtis Hughes","startTime":2074.74,"endTime":2077.41,"body":"lot of hats. I got to see what I"},{"speaker":"Curtis Hughes","startTime":2077.41,"endTime":2080.08,"body":"liked. And what I didn't like is"},{"speaker":"Curtis Hughes","startTime":2077.41,"endTime":2080.08,"body":"things really quickly that,"},{"speaker":"Curtis Hughes","startTime":2080.35,"endTime":2083.23,"body":"Yeah, I didn't like being on the"},{"speaker":"Curtis Hughes","startTime":2080.35,"endTime":2083.23,"body":"front lines and supporting and"},{"speaker":"Curtis Hughes","startTime":2083.23,"endTime":2085.51,"body":"help desk ticket stuff. I like"},{"speaker":"Curtis Hughes","startTime":2083.23,"endTime":2085.51,"body":"building and kind of creating"},{"speaker":"Curtis Hughes","startTime":2085.51,"endTime":2087.55,"body":"behind the scenes. Everybody's"},{"speaker":"Curtis Hughes","startTime":2085.51,"endTime":2087.55,"body":"going to be different."},{"speaker":"Curtis Hughes","startTime":2087.58,"endTime":2089.38,"body":"Everybody's going to kind of"},{"speaker":"Curtis Hughes","startTime":2087.58,"endTime":2089.38,"body":"figuring out what they what they"},{"speaker":"Curtis Hughes","startTime":2089.38,"endTime":2090.1,"body":"enjoy most."},{"speaker":"Aaron Bock","startTime":2090.58,"endTime":2092.32,"body":"It's really"},{"speaker":"Aaron Bock","startTime":2090.58,"endTime":2092.32,"body":"interesting. So you just said"},{"speaker":"Aaron Bock","startTime":2092.32,"endTime":2097.21,"body":"like there's a number of sources"},{"speaker":"Aaron Bock","startTime":2092.32,"endTime":2097.21,"body":"out there that you can go, the"},{"speaker":"Aaron Bock","startTime":2097.24,"endTime":2101.29,"body":"YouTube, internet, whatever to"},{"speaker":"Aaron Bock","startTime":2097.24,"endTime":2101.29,"body":"go get get the answers. I was"},{"speaker":"Aaron Bock","startTime":2101.29,"endTime":2104.62,"body":"listening to a podcast the other"},{"speaker":"Aaron Bock","startTime":2101.29,"endTime":2104.62,"body":"day about a guy who's in"},{"speaker":"Aaron Bock","startTime":2104.62,"endTime":2108.19,"body":"finance. And he was talking"},{"speaker":"Aaron Bock","startTime":2104.62,"endTime":2108.19,"body":"about he started in 19, I think"},{"speaker":"Aaron Bock","startTime":2108.19,"endTime":2111.22,"body":"it was like 1986 or 1988, or"},{"speaker":"Aaron Bock","startTime":2108.19,"endTime":2111.22,"body":"something like that. And his"},{"speaker":"Aaron Bock","startTime":2111.22,"endTime":2113.62,"body":"boss walked in and said, I need"},{"speaker":"Aaron Bock","startTime":2111.22,"endTime":2113.62,"body":"you to do blank, blank, blank,"},{"speaker":"Aaron Bock","startTime":2113.62,"endTime":2117.76,"body":"blank blank. And he said, The"},{"speaker":"Aaron Bock","startTime":2113.62,"endTime":2117.76,"body":"phenomenon that went through my"},{"speaker":"Aaron Bock","startTime":2117.76,"endTime":2121.12,"body":"mind and in what raced through"},{"speaker":"Aaron Bock","startTime":2117.76,"endTime":2121.12,"body":"my mind about how little I knew"},{"speaker":"Aaron Bock","startTime":2121.12,"endTime":2124.93,"body":"what he just asked, was so much"},{"speaker":"Aaron Bock","startTime":2121.12,"endTime":2124.93,"body":"more severe back then, because I"},{"speaker":"Aaron Bock","startTime":2124.93,"endTime":2127.63,"body":"couldn't just go to Google and"},{"speaker":"Aaron Bock","startTime":2124.93,"endTime":2127.63,"body":"type in what he asked and figure"},{"speaker":"Aaron Bock","startTime":2127.63,"endTime":2131.86,"body":"it out. I had to literally think"},{"speaker":"Aaron Bock","startTime":2127.63,"endTime":2131.86,"body":"through it, ask colleagues, go"},{"speaker":"Aaron Bock","startTime":2131.86,"endTime":2135.88,"body":"find a book, or just admit, I"},{"speaker":"Aaron Bock","startTime":2131.86,"endTime":2135.88,"body":"didn't know it. And so the"},{"speaker":"Aaron Bock","startTime":2135.88,"endTime":2139.81,"body":"amount of like, you can only"},{"speaker":"Aaron Bock","startTime":2135.88,"endTime":2139.81,"body":"fake it so far, if he didn't"},{"speaker":"Aaron Bock","startTime":2139.81,"endTime":2143.68,"body":"know it. Whereas today, I think"},{"speaker":"Aaron Bock","startTime":2139.81,"endTime":2143.68,"body":"we can go out and Google read a"},{"speaker":"Aaron Bock","startTime":2143.68,"endTime":2146.86,"body":"quick article and become an"},{"speaker":"Aaron Bock","startTime":2143.68,"endTime":2146.86,"body":"expert. I agree with you, it's"},{"speaker":"Aaron Bock","startTime":2146.86,"endTime":2149.89,"body":"really do what you're"},{"speaker":"Aaron Bock","startTime":2146.86,"endTime":2149.89,"body":"passionate. One of our last"},{"speaker":"Aaron Bock","startTime":2149.89,"endTime":2153.22,"body":"guests, his whole, his whole"},{"speaker":"Aaron Bock","startTime":2149.89,"endTime":2153.22,"body":"mantra was,  you have to have"},{"speaker":"Aaron Bock","startTime":2153.22,"endTime":2157.15,"body":"passion for what you're doing"},{"speaker":"Aaron Bock","startTime":2153.22,"endTime":2157.15,"body":"for what you do. And I think"},{"speaker":"Aaron Bock","startTime":2157.15,"endTime":2161.38,"body":"that applies to any industry."},{"speaker":"Aaron Bock","startTime":2157.15,"endTime":2161.38,"body":"If, let's say, the CEO of your"},{"speaker":"Aaron Bock","startTime":2161.38,"endTime":2165.79,"body":"organization, or you're making a"},{"speaker":"Aaron Bock","startTime":2161.38,"endTime":2165.79,"body":"prediction, I want you to look"},{"speaker":"Aaron Bock","startTime":2165.79,"endTime":2169.6,"body":"five years, 10 years out, right?"},{"speaker":"Aaron Bock","startTime":2165.79,"endTime":2169.6,"body":"And someone says, Hey, Curtis,"},{"speaker":"Aaron Bock","startTime":2169.6,"endTime":2172.33,"body":"what is our IT department going"},{"speaker":"Aaron Bock","startTime":2169.6,"endTime":2172.33,"body":"to look like? What are the"},{"speaker":"Aaron Bock","startTime":2172.33,"endTime":2175.81,"body":"things what changes are going to"},{"speaker":"Aaron Bock","startTime":2172.33,"endTime":2175.81,"body":"happen in 10 years? And what"},{"speaker":"Aaron Bock","startTime":2175.81,"endTime":2178.48,"body":"like, you could talk about the"},{"speaker":"Aaron Bock","startTime":2175.81,"endTime":2178.48,"body":"trends that will get us there,"},{"speaker":"Aaron Bock","startTime":2178.48,"endTime":2181.84,"body":"and the why, obviously, this is"},{"speaker":"Aaron Bock","startTime":2178.48,"endTime":2181.84,"body":"just a prediction, but like,"},{"speaker":"Aaron Bock","startTime":2181.84,"endTime":2184.63,"body":"what do you think will change?"},{"speaker":"Aaron Bock","startTime":2181.84,"endTime":2184.63,"body":"And where do we think IT"},{"speaker":"Aaron Bock","startTime":2184.63,"endTime":2186.85,"body":"departments will be in 10 years"},{"speaker":"Aaron Bock","startTime":2184.63,"endTime":2186.85,"body":"for like a manufacturing"},{"speaker":"Aaron Bock","startTime":2186.85,"endTime":2188.14,"body":"organization? For example?"},{"speaker":"Curtis Hughes","startTime":2188.77,"endTime":2192.01,"body":"I think, man,"},{"speaker":"Curtis Hughes","startTime":2188.77,"endTime":2192.01,"body":"that's tough. I try not to"},{"speaker":"Curtis Hughes","startTime":2192.01,"endTime":2194.92,"body":"crystal ball too much. But, you"},{"speaker":"Curtis Hughes","startTime":2192.01,"endTime":2194.92,"body":"got to kind of stay on top of"},{"speaker":"Curtis Hughes","startTime":2194.92,"endTime":2195.52,"body":"this stuff."},{"speaker":"Aaron Bock","startTime":2195.78,"endTime":2197.7,"body":"Indulge me a little"},{"speaker":"Aaron Bock","startTime":2195.78,"endTime":2197.7,"body":"bit, if you will."},{"speaker":"Curtis Hughes","startTime":2198.26,"endTime":2200.87,"body":"Yeah. I think I"},{"speaker":"Curtis Hughes","startTime":2198.26,"endTime":2200.87,"body":"think we talked about some of it"},{"speaker":"Curtis Hughes","startTime":2200.87,"endTime":2204.65,"body":"already, I think things will"},{"speaker":"Curtis Hughes","startTime":2200.87,"endTime":2204.65,"body":"continue to be automated things"},{"speaker":"Curtis Hughes","startTime":2204.65,"endTime":2208.13,"body":"will be continued to be"},{"speaker":"Curtis Hughes","startTime":2204.65,"endTime":2208.13,"body":"commodities, right? I mean, even"},{"speaker":"Curtis Hughes","startTime":2208.13,"endTime":2211.58,"body":"the ID, even help desk, for me,"},{"speaker":"Curtis Hughes","startTime":2208.13,"endTime":2211.58,"body":"it's something that I've been"},{"speaker":"Curtis Hughes","startTime":2211.58,"endTime":2214.01,"body":"looking at here haven't made a"},{"speaker":"Curtis Hughes","startTime":2211.58,"endTime":2214.01,"body":"ton of progress, because it"},{"speaker":"Curtis Hughes","startTime":2214.01,"endTime":2217.34,"body":"hasn't been high on the list of"},{"speaker":"Curtis Hughes","startTime":2214.01,"endTime":2217.34,"body":"things that we were tackling"},{"speaker":"Curtis Hughes","startTime":2217.34,"endTime":2220.91,"body":"right now. But even with some of"},{"speaker":"Curtis Hughes","startTime":2217.34,"endTime":2220.91,"body":"the topics we talked about,"},{"speaker":"Curtis Hughes","startTime":2221.72,"endTime":2225.38,"body":"machine learning and things like"},{"speaker":"Curtis Hughes","startTime":2221.72,"endTime":2225.38,"body":"that, you could have a machine"},{"speaker":"Curtis Hughes","startTime":2225.38,"endTime":2229.49,"body":"that that answers 50, 70, 80% of"},{"speaker":"Curtis Hughes","startTime":2225.38,"endTime":2229.49,"body":"the tickets that come in,"},{"speaker":"Curtis Hughes","startTime":2229.49,"endTime":2231.62,"body":"because you've already moved"},{"speaker":"Curtis Hughes","startTime":2229.49,"endTime":2231.62,"body":"most of them, you've answered"},{"speaker":"Curtis Hughes","startTime":2231.62,"endTime":2234.8,"body":"before, right? Most of them are"},{"speaker":"Curtis Hughes","startTime":2231.62,"endTime":2234.8,"body":"repeat things or something, a"},{"speaker":"handful, it's the 80","startTime":2234.8,"endTime":2237.8,"body":"20, right?"},{"speaker":"handful, it's the 80","startTime":2234.8,"endTime":2237.8,"body":"20% are probably new problems or"},{"speaker":"handful, it's the 80","startTime":2237.8,"endTime":2240.14,"body":"something like that. And it"},{"speaker":"handful, it's the 80","startTime":2237.8,"endTime":2240.14,"body":"continues to learn. So what"},{"speaker":"handful, it's the 80","startTime":2240.14,"endTime":2245.0,"body":"about a bot or a series of bots"},{"speaker":"handful, it's the 80","startTime":2240.14,"endTime":2245.0,"body":"out there that these software"},{"speaker":"handful, it's the 80","startTime":2245.0,"endTime":2248.48,"body":"bots that answer tickets and get"},{"speaker":"handful, it's the 80","startTime":2245.0,"endTime":2248.48,"body":"rid of the helpdesk and put"},{"speaker":"handful, it's the 80","startTime":2248.48,"endTime":2250.97,"body":"those people towards other"},{"speaker":"handful, it's the 80","startTime":2248.48,"endTime":2250.97,"body":"things that are, like I said,"},{"speaker":"handful, it's the 80","startTime":2250.97,"endTime":2254.63,"body":"more creative and kind of the"},{"speaker":"handful, it's the 80","startTime":2250.97,"endTime":2254.63,"body":"building of things versus the"},{"speaker":"handful, it's the 80","startTime":2254.81,"endTime":2257.96,"body":"the tactical, that's really a"},{"speaker":"handful, it's the 80","startTime":2254.81,"endTime":2257.96,"body":"big focus of mine is like, if"},{"speaker":"handful, it's the 80","startTime":2257.96,"endTime":2261.05,"body":"it's something that's just very,"},{"speaker":"handful, it's the 80","startTime":2257.96,"endTime":2261.05,"body":"very tactical, we can automate"},{"speaker":"handful, it's the 80","startTime":2261.05,"endTime":2264.17,"body":"it, let's automate it, automate"},{"speaker":"handful, it's the 80","startTime":2261.05,"endTime":2264.17,"body":"the administrative is kind of"},{"speaker":"handful, it's the 80","startTime":2264.17,"endTime":2266.24,"body":"what I say a lot of the times,"},{"speaker":"handful, it's the 80","startTime":2264.17,"endTime":2266.24,"body":"like getting rid of all the"},{"speaker":"handful, it's the 80","startTime":2266.24,"endTime":2269.42,"body":"things it takes someone. because"},{"speaker":"handful, it's the 80","startTime":2266.24,"endTime":2269.42,"body":"it's not only take time, but it"},{"speaker":"handful, it's the 80","startTime":2269.42,"endTime":2272.42,"body":"also, people that enjoy building"},{"speaker":"handful, it's the 80","startTime":2269.42,"endTime":2272.42,"body":"and they're doing all this"},{"speaker":"handful, it's the 80","startTime":2272.42,"endTime":2275.3,"body":"administrative work kind of"},{"speaker":"handful, it's the 80","startTime":2272.42,"endTime":2275.3,"body":"grinds on them too, and can lead"},{"speaker":"handful, it's the 80","startTime":2275.3,"endTime":2278.57,"body":"to burnout and some other things"},{"speaker":"handful, it's the 80","startTime":2275.3,"endTime":2278.57,"body":"too. So I think letting the"},{"speaker":"handful, it's the 80","startTime":2278.57,"endTime":2281.42,"body":"automation kind of take hold, I"},{"speaker":"handful, it's the 80","startTime":2278.57,"endTime":2281.42,"body":"think is a big, big area that"},{"speaker":"handful, it's the 80","startTime":2281.42,"endTime":2284.33,"body":"we'll see. And then in general,"},{"speaker":"handful, it's the 80","startTime":2281.42,"endTime":2284.33,"body":"I think we'll see things become"},{"speaker":"handful, it's the 80","startTime":2284.33,"endTime":2288.41,"body":"more and more connected. So"},{"speaker":"handful, it's the 80","startTime":2284.33,"endTime":2288.41,"body":"getting data, we're already"},{"speaker":"handful, it's the 80","startTime":2288.41,"endTime":2291.95,"body":"seeing it. We get data from"},{"speaker":"handful, it's the 80","startTime":2288.41,"endTime":2291.95,"body":"machines, and we can see things"},{"speaker":"handful, it's the 80","startTime":2291.95,"endTime":2294.47,"body":"early and detect them, where we"},{"speaker":"handful, it's the 80","startTime":2291.95,"endTime":2294.47,"body":"couldn't before. So even,"},{"speaker":"handful, it's the 80","startTime":2295.04,"endTime":2298.37,"body":"telemetry from some of the"},{"speaker":"handful, it's the 80","startTime":2295.04,"endTime":2298.37,"body":"laptops that we've got out there"},{"speaker":"handful, it's the 80","startTime":2298.37,"endTime":2301.19,"body":"and stuff that we've deployed,"},{"speaker":"handful, it's the 80","startTime":2298.37,"endTime":2301.19,"body":"we can start to see problems and"},{"speaker":"handful, it's the 80","startTime":2301.19,"endTime":2304.22,"body":"see things going on, before"},{"speaker":"handful, it's the 80","startTime":2301.19,"endTime":2304.22,"body":"someone even knows it's an issue"},{"speaker":"handful, it's the 80","startTime":2304.22,"endTime":2309.29,"body":"and stuff. So how do we connect"},{"speaker":"handful, it's the 80","startTime":2304.22,"endTime":2309.29,"body":"all these pieces to, again, get"},{"speaker":"handful, it's the 80","startTime":2309.29,"endTime":2312.71,"body":"back to invisible IT and just"},{"speaker":"handful, it's the 80","startTime":2309.29,"endTime":2312.71,"body":"helping things run better and"},{"speaker":"handful, it's the 80","startTime":2312.71,"endTime":2315.71,"body":"get things out of the way? It'll"},{"speaker":"handful, it's the 80","startTime":2312.71,"endTime":2315.71,"body":"be interesting to see how hybrid"},{"speaker":"handful, it's the 80","startTime":2315.71,"endTime":2320.48,"body":"and this work anywhere? And"},{"speaker":"handful, it's the 80","startTime":2315.71,"endTime":2320.48,"body":"whether or not that that sticks,"},{"speaker":"handful, it's the 80","startTime":2320.48,"endTime":2323.12,"body":"and are we going to swing back?"},{"speaker":"handful, it's the 80","startTime":2320.48,"endTime":2323.12,"body":"And everybody's going to come"},{"speaker":"handful, it's the 80","startTime":2323.12,"endTime":2325.61,"body":"back in? Or is it? Is it really"},{"speaker":"handful, it's the 80","startTime":2323.12,"endTime":2325.61,"body":"gonna go? I don't know, this"},{"speaker":"handful, it's the 80","startTime":2326.36,"endTime":2328.22,"body":"depends on who you ask. I think"},{"speaker":"handful, it's the 80","startTime":2326.36,"endTime":2328.22,"body":"these days."},{"speaker":"Aaron Bock","startTime":2328.48,"endTime":2330.19,"body":"Yeah, we don't have"},{"speaker":"Aaron Bock","startTime":2328.48,"endTime":2330.19,"body":"to make that prediction. Because"},{"speaker":"Aaron Bock","startTime":2330.19,"endTime":2334.09,"body":"I know that that's controversial"},{"speaker":"Aaron Bock","startTime":2330.19,"endTime":2334.09,"body":"organizations right now. Funny"},{"speaker":"Aaron Bock","startTime":2334.09,"endTime":2337.57,"body":"test for anyone at home that to"},{"speaker":"Aaron Bock","startTime":2334.09,"endTime":2337.57,"body":"what's the one thing Curtis"},{"speaker":"Aaron Bock","startTime":2337.57,"endTime":2341.02,"body":"said, that's really interesting,"},{"speaker":"Aaron Bock","startTime":2337.57,"endTime":2341.02,"body":"if you ever want, he mentioned"},{"speaker":"Aaron Bock","startTime":2341.02,"endTime":2343.6,"body":"about more things being"},{"speaker":"Aaron Bock","startTime":2341.02,"endTime":2343.6,"body":"connected. If you ever want to"},{"speaker":"Aaron Bock","startTime":2343.6,"endTime":2346.42,"body":"play a fun game at home with"},{"speaker":"Aaron Bock","startTime":2343.6,"endTime":2346.42,"body":"your significant other, whoever"},{"speaker":"Aaron Bock","startTime":2346.42,"endTime":2350.68,"body":"you live with, take a guess on"},{"speaker":"Aaron Bock","startTime":2346.42,"endTime":2350.68,"body":"how many devices are connected"},{"speaker":"Aaron Bock","startTime":2350.68,"endTime":2353.44,"body":"in your house. I remember my"},{"speaker":"Aaron Bock","startTime":2350.68,"endTime":2353.44,"body":"wife and I did it. And I said"},{"speaker":"Aaron Bock","startTime":2353.74,"endTime":2358.87,"body":"there's only 20 or 30 devices"},{"speaker":"Aaron Bock","startTime":2353.74,"endTime":2358.87,"body":"connected. It was a lot higher"},{"speaker":"Aaron Bock","startTime":2358.87,"endTime":2362.71,"body":"than that when we ran the actual"},{"speaker":"Aaron Bock","startTime":2358.87,"endTime":2362.71,"body":"test. And it was kind of crazy"},{"speaker":"Aaron Bock","startTime":2362.71,"endTime":2366.07,"body":"to see how many things were"},{"speaker":"Aaron Bock","startTime":2362.71,"endTime":2366.07,"body":"connected. So fun game for all"},{"speaker":"Aaron Bock","startTime":2366.07,"endTime":2368.98,"body":"the listeners. Curtis, I really"},{"speaker":"Aaron Bock","startTime":2366.07,"endTime":2368.98,"body":"appreciate you being on I want"},{"speaker":"Aaron Bock","startTime":2368.98,"endTime":2371.8,"body":"to ask you one final question"},{"speaker":"Aaron Bock","startTime":2368.98,"endTime":2371.8,"body":"that we ask all of our guests,"},{"speaker":"Aaron Bock","startTime":2371.8,"endTime":2374.89,"body":"and this is really your State of"},{"speaker":"Aaron Bock","startTime":2371.8,"endTime":2374.89,"body":"the Union. Curtis Hughes giving"},{"speaker":"Aaron Bock","startTime":2374.89,"endTime":2378.49,"body":"a State of the Union in front of"},{"speaker":"Aaron Bock","startTime":2374.89,"endTime":2378.49,"body":"a million people and you are"},{"speaker":"Aaron Bock","startTime":2378.49,"endTime":2382.63,"body":"leaving your best advice."},{"speaker":"Aaron Bock","startTime":2378.49,"endTime":2382.63,"body":"Whether it's about  career"},{"speaker":"Aaron Bock","startTime":2382.63,"endTime":2385.9,"body":"advice, technology advice for"},{"speaker":"Aaron Bock","startTime":2382.63,"endTime":2385.9,"body":"those don't know, any kind of"},{"speaker":"Aaron Bock","startTime":2385.9,"endTime":2388.24,"body":"advice as it relates to"},{"speaker":"Aaron Bock","startTime":2385.9,"endTime":2388.24,"body":"technology, what would it be?"},{"speaker":"Aaron Bock","startTime":2388.27,"endTime":2388.99,"body":"What would you say?"},{"speaker":"Curtis Hughes","startTime":2389.59,"endTime":2390.79,"body":"Million people,"},{"speaker":"Curtis Hughes","startTime":2389.59,"endTime":2390.79,"body":"wow."},{"speaker":"Aaron Bock","startTime":2391.99,"endTime":2393.82,"body":"Billion people, it"},{"speaker":"Aaron Bock","startTime":2391.99,"endTime":2393.82,"body":"can be as many people as you"},{"speaker":"Aaron Bock","startTime":2393.82,"endTime":2394.09,"body":"want."},{"speaker":"Curtis Hughes","startTime":2394.3,"endTime":2397.75,"body":"I think a few"},{"speaker":"Curtis Hughes","startTime":2394.3,"endTime":2397.75,"body":"things maybe number one, Expect"},{"speaker":"Curtis Hughes","startTime":2397.75,"endTime":2401.2,"body":"the unexpected like things are"},{"speaker":"Curtis Hughes","startTime":2397.75,"endTime":2401.2,"body":"no longer, except number one"},{"speaker":"Curtis Hughes","startTime":2401.2,"endTime":2406.09,"body":"success is not linear. And if"},{"speaker":"Curtis Hughes","startTime":2401.2,"endTime":2406.09,"body":"you look at my background or my"},{"speaker":"Curtis Hughes","startTime":2406.09,"endTime":2409.99,"body":"history or whatever it is, and"},{"speaker":"Curtis Hughes","startTime":2406.09,"endTime":2409.99,"body":"just how the world's going and"},{"speaker":"Curtis Hughes","startTime":2410.95,"endTime":2413.26,"body":"COVID and all these things have"},{"speaker":"Curtis Hughes","startTime":2410.95,"endTime":2413.26,"body":"proven that, right? Just expect"},{"speaker":"Curtis Hughes","startTime":2413.26,"endTime":2416.41,"body":"the unexpected and kind of"},{"speaker":"Curtis Hughes","startTime":2413.26,"endTime":2416.41,"body":"balancing to what you're working"},{"speaker":"Curtis Hughes","startTime":2416.41,"endTime":2418.81,"body":"on today with kind of where"},{"speaker":"Curtis Hughes","startTime":2416.41,"endTime":2418.81,"body":"we're going tomorrow. But also"},{"speaker":"Curtis Hughes","startTime":2418.81,"endTime":2422.47,"body":"being being agile and adaptable."},{"speaker":"Curtis Hughes","startTime":2418.81,"endTime":2422.47,"body":"I think  the more rigid we are"},{"speaker":"Curtis Hughes","startTime":2422.47,"endTime":2424.6,"body":"the the worse off we're going to"},{"speaker":"Curtis Hughes","startTime":2422.47,"endTime":2424.6,"body":"be in the future. I think we"},{"speaker":"Curtis Hughes","startTime":2424.6,"endTime":2427.57,"body":"really have to bake flexibility"},{"speaker":"Curtis Hughes","startTime":2424.6,"endTime":2427.57,"body":"and everything. We're everything"},{"speaker":"Curtis Hughes","startTime":2427.57,"endTime":2431.59,"body":"we're doing. I talked about it"},{"speaker":"Curtis Hughes","startTime":2427.57,"endTime":2431.59,"body":"already. But starting with the"},{"speaker":"Curtis Hughes","startTime":2431.59,"endTime":2434.98,"body":"tool first mindset, I think"},{"speaker":"Curtis Hughes","startTime":2431.59,"endTime":2434.98,"body":"that's me really I say a lot"},{"speaker":"Curtis Hughes","startTime":2434.98,"endTime":2439.21,"body":"people that know me have heard"},{"speaker":"Curtis Hughes","startTime":2434.98,"endTime":2439.21,"body":"it a ton. But don't start with"},{"speaker":"Curtis Hughes","startTime":2439.21,"endTime":2441.49,"body":"the tool, start with the"},{"speaker":"Curtis Hughes","startTime":2439.21,"endTime":2441.49,"body":"problem, start with the people"},{"speaker":"Curtis Hughes","startTime":2441.49,"endTime":2445.81,"body":"and and really try to understand"},{"speaker":"Curtis Hughes","startTime":2441.49,"endTime":2445.81,"body":"that first and honestly, even"},{"speaker":"Curtis Hughes","startTime":2445.81,"endTime":2449.08,"body":"when I'm hiring, looking at"},{"speaker":"Curtis Hughes","startTime":2445.81,"endTime":2449.08,"body":"people, technologies are gonna"},{"speaker":"Curtis Hughes","startTime":2449.08,"endTime":2451.63,"body":"change skill sets are gonna"},{"speaker":"Curtis Hughes","startTime":2449.08,"endTime":2451.63,"body":"change what I hire somebody for"},{"speaker":"Curtis Hughes","startTime":2451.63,"endTime":2454.36,"body":"today, they're going to need to"},{"speaker":"Curtis Hughes","startTime":2451.63,"endTime":2454.36,"body":"know something different in five"},{"speaker":"Curtis Hughes","startTime":2454.36,"endTime":2459.25,"body":"years, 10 years, whatever it is,"},{"speaker":"Curtis Hughes","startTime":2454.36,"endTime":2459.25,"body":"or even sooner. So hire for"},{"speaker":"Curtis Hughes","startTime":2459.31,"endTime":2462.22,"body":"culture, hire for people, hire"},{"speaker":"Curtis Hughes","startTime":2459.31,"endTime":2462.22,"body":"for the ability for someone to"},{"speaker":"Curtis Hughes","startTime":2462.22,"endTime":2465.01,"body":"kind of think creatively and"},{"speaker":"Curtis Hughes","startTime":2462.22,"endTime":2465.01,"body":"solve problems outside of just"},{"speaker":"Curtis Hughes","startTime":2465.64,"endTime":2468.55,"body":"technology. And then the last"},{"speaker":"Curtis Hughes","startTime":2465.64,"endTime":2468.55,"body":"thing is just always keep in the"},{"speaker":"Curtis Hughes","startTime":2468.55,"endTime":2471.85,"body":"back of your mind and or the"},{"speaker":"Curtis Hughes","startTime":2468.55,"endTime":2471.85,"body":"front of your mind, the impact"},{"speaker":"Curtis Hughes","startTime":2472.45,"endTime":2475.36,"body":"that whatever you do has on"},{"speaker":"Curtis Hughes","startTime":2472.45,"endTime":2475.36,"body":"people, I think sometimes we"},{"speaker":"Curtis Hughes","startTime":2475.36,"endTime":2478.21,"body":"just forget that we just solve"},{"speaker":"Curtis Hughes","startTime":2475.36,"endTime":2478.21,"body":"problems and technology and we"},{"speaker":"Curtis Hughes","startTime":2478.21,"endTime":2482.14,"body":"don't think downstream like, how"},{"speaker":"Curtis Hughes","startTime":2478.21,"endTime":2482.14,"body":"is this going to affect someone"},{"speaker":"Curtis Hughes","startTime":2482.17,"endTime":2485.77,"body":"that uses this or someone on my"},{"speaker":"Curtis Hughes","startTime":2482.17,"endTime":2485.77,"body":"team? Or how do we support it,"},{"speaker":"Curtis Hughes","startTime":2486.19,"endTime":2489.25,"body":"whatever the people impact may"},{"speaker":"Curtis Hughes","startTime":2486.19,"endTime":2489.25,"body":"be think about the people impact"},{"speaker":"Curtis Hughes","startTime":2489.82,"endTime":2492.61,"body":"of what you're trying to do."},{"speaker":"Curtis Hughes","startTime":2489.82,"endTime":2492.61,"body":"It'll be much more successful"},{"speaker":"Curtis Hughes","startTime":2492.61,"endTime":2494.56,"body":"when you do that, and it'll make"},{"speaker":"Curtis Hughes","startTime":2492.61,"endTime":2494.56,"body":"you think differently."},{"speaker":"Aaron Bock","startTime":2495.01,"endTime":2497.35,"body":"I love it. And I"},{"speaker":"Aaron Bock","startTime":2495.01,"endTime":2497.35,"body":"really do appreciate you sharing"},{"speaker":"Aaron Bock","startTime":2497.35,"endTime":2500.56,"body":"this with myself over the years"},{"speaker":"Aaron Bock","startTime":2497.35,"endTime":2500.56,"body":"and then with our with our"},{"speaker":"Aaron Bock","startTime":2500.56,"endTime":2503.95,"body":"listeners, I think embracing the"},{"speaker":"Aaron Bock","startTime":2500.56,"endTime":2503.95,"body":"people understanding the"},{"speaker":"Aaron Bock","startTime":2503.95,"endTime":2506.89,"body":"technology and the why behind it"},{"speaker":"Aaron Bock","startTime":2503.95,"endTime":2506.89,"body":"is super important. And this"},{"speaker":"Aaron Bock","startTime":2506.89,"endTime":2510.43,"body":"seems to be a theme on this"},{"speaker":"Aaron Bock","startTime":2506.89,"endTime":2510.43,"body":"podcast. So Curtis, I want to be"},{"speaker":"Aaron Bock","startTime":2510.43,"endTime":2513.43,"body":"respectful of your time. Thank"},{"speaker":"Aaron Bock","startTime":2510.43,"endTime":2513.43,"body":"you very much for joining the IT"},{"speaker":"Aaron Bock","startTime":2513.43,"endTime":2517.21,"body":"Matters podcast. This was"},{"speaker":"Aaron Bock","startTime":2513.43,"endTime":2517.21,"body":"awesome talking to you today. I"},{"speaker":"Aaron Bock","startTime":2517.21,"endTime":2520.66,"body":"always enjoy it. For those"},{"speaker":"Aaron Bock","startTime":2517.21,"endTime":2520.66,"body":"listening. What's the best way"},{"speaker":"Aaron Bock","startTime":2520.66,"endTime":2521.53,"body":"to get in touch with you?"},{"speaker":"Curtis Hughes","startTime":2522.19,"endTime":2524.56,"body":"I think LinkedIn"},{"speaker":"Curtis Hughes","startTime":2522.19,"endTime":2524.56,"body":"to find me on LinkedIn. Yeah, I"},{"speaker":"Curtis Hughes","startTime":2524.56,"endTime":2527.2,"body":"think it's /CurtisHughes on"},{"speaker":"Curtis Hughes","startTime":2524.56,"endTime":2527.2,"body":"LinkedIn. And you can you can"},{"speaker":"Curtis Hughes","startTime":2527.2,"endTime":2530.71,"body":"look me up or just its not a ton"},{"speaker":"Curtis Hughes","startTime":2527.2,"endTime":2530.71,"body":"of Curtis users out there. So"},{"speaker":"Curtis Hughes","startTime":2531.07,"endTime":2532.87,"body":"find me pretty easily here in"},{"speaker":"Curtis Hughes","startTime":2531.07,"endTime":2532.87,"body":"Charlotte. But yeah, it's"},{"speaker":"Curtis Hughes","startTime":2532.87,"endTime":2533.65,"body":"probably the best way."},{"speaker":"Aaron Bock","startTime":2533.89,"endTime":2535.84,"body":"Well, thanks for"},{"speaker":"Aaron Bock","startTime":2533.89,"endTime":2535.84,"body":"joining us today. Curtis Stay"},{"speaker":"Aaron Bock","startTime":2535.84,"endTime":2539.71,"body":"cool. Really, really enjoyed the"},{"speaker":"Aaron Bock","startTime":2535.84,"endTime":2539.71,"body":"show and have a great week."},{"speaker":"Curtis Hughes","startTime":2540.25,"endTime":2541.36,"body":"Thanks Aaron."},{"speaker":"Curtis Hughes","startTime":2540.25,"endTime":2541.36,"body":"Appreciate it."},{"speaker":"Narrator","startTime":2543.58,"endTime":2546.31,"body":"Thanks for listening."},{"speaker":"Narrator","startTime":2543.58,"endTime":2546.31,"body":"The IT Matters podcast is"},{"speaker":"Narrator","startTime":2546.31,"endTime":2549.25,"body":"produced by a collar and it"},{"speaker":"Narrator","startTime":2546.31,"endTime":2549.25,"body":"advisory firm that helps"},{"speaker":"Narrator","startTime":2549.25,"endTime":2553.06,"body":"businesses navigate the vast and"},{"speaker":"Narrator","startTime":2549.25,"endTime":2553.06,"body":"complex IT marketplace. Learn"},{"speaker":"Narrator","startTime":2553.06,"endTime":2555.82,"body":"more about kala at op klla.com"}]}