Beyond Margins

In this podcast episode Susan is on the receiving end of the interview, talking to Tara McMullin about using software to scale.

Key takeaways:

The basis for business default decisions
Why hiring more people won’t fix an operational capacity problem
Mistakes small business owners make using software to expand their capacity
Susan’s audit process for each individual business to figure out what software could help them
How to implement a new software system painlessly

Show Notes

In this special podcast episode, the shoe is on the other foot - Susan herself is on the receiving end of the interview. And she’s talking to Tara McMullin (who you might remember from the first ever Break the Ceiling episode.)

Bottlenecks in a business workflow process and complicated workflows can combine to create huge business growth headaches, not to mention potentially impacting your quality of work, resulting in poor customer satisfaction, or worse, letting things slip through the gaps. 

So Susan wanted to share this episode (first aired on Tara’s podcast, What Works) because she wants to discuss her experience of default decisions in software and technology. 

“When you're starting out, you don't know what you don't know.”

In this episode, Susan and Tara talk about why and when you should review your software tools, and how you can really use software to help automate your operations and address some operational capacity issues. They also talk about the challenging work of implementing new software and how to make the change a little bit easier and more effective.

So tune in to hear all that and more. 

On today’s podcast:
  • What Susan typically finds is standing between her clients and tripling their revenue
  • The basis for business default decisions
  • Why hiring more people won’t fix an operational capacity problem
  • Mistakes small business owners make when they try to use software to expand their capacity
  • Why software can be another bottleneck to workflow process rather than an aid
  • The audit process Susan carries out for each individual business to figure out what software could help them
  • How Susan makes software recommendations for each business
  • How to implement a new software system painlessly
  • Common mindset problems business owners face when switching software
Links:

Creators & Guests

Host
Susan Boles
Speaker, Podcaster & Consultant at Beyond Margins | 15+ years of experience as both a CFO and COO

What is Beyond Margins?

Can you build a business based on… “calm?” On Beyond Margins, host Susan Boles looks beyond the usual metrics of success to help you build a business where calm is the new KPI. With over 15 years of experience as an entrepreneur, CFO, and COO, Susan shares the business strategies that lead to a business with comfortable margins—financial, emotional, energetic, and scheduling margins. Join her and her guests as they counter the prevailing “wisdom” about business growth, productivity, and success to provide a framework for making choices that align with your values and true goals. Episode by episode, you’ll get a look at the team management, operations, financials, product development, and marketing of a calmer business.