In this episode, Amanda Stichter interviews Anthony Nelson, a partner at Pivot My Business, about the importance of Key Performance Indicators (KPIs) and business systems in the restoration industry. Anthony shares his background in the industry and his passion for making a difference. He explains what KPIs are and why they are crucial for restoration businesses. He also discusses common KPIs that restoration businesses track and how they can indicate areas for improvement. Anthony emphasizes the importance of connecting failing KPIs to improving business systems and how this can lead to increased profitability. He provides a case study of a restoration business that transformed its performance and profitability by addressing a failing KPI and improving its business systems. Anthony offers advice and best practices for leveraging KPIs to drive improvements in restoration businesses. In this conversation, Amanda and Anthony discuss personal growth, impact, and the importance of aligning actions with values. They also touch on the concept of the eulogy test and how it can guide decision-making. Anthony shares how Pivot can help businesses in the restoration industry, and Amanda concludes with some key takeaways.
Takeaways
- Key Performance Indicators (KPIs) are crucial for tracking the performance of restoration businesses.
- Failing KPIs can indicate areas for improvement in business systems.
- Improving business systems can lead to increased profitability.
- Measuring the right KPIs and having effective meeting rhythms are important strategies for leveraging KPIs.
- Restoration businesses should focus on their unique value proposition and provide a sense of purpose for their employees. Reflect on personal growth and how your experiences can benefit others.
- Consider the eulogy test when making decisions about how to spend your time.
- Align your actions with your values to make a meaningful impact.
Reach out to Pivot for assistance in the restoration industry.
What is The Building and Branding Podcast (Formerly Digital Dialogues)?
Welcome to "Digital Dialogues," the podcast where we have casual conversations with industry experts in the home services and service-based sectors. Join us as we dive into the world of restoration, roofing, HVAC, pest control, and more.In each episode, we bring you real people with real insights, sharing their experiences and expertise to benefit professionals in the service-based industry. Whether you're a seasoned veteran or just starting out, our conversations cover a wide range of topics, from digital marketing and technology trends to business strategies and customer service.