Preparing for Peak

From Black Friday onwards, the peak holiday season can be a logistical nightmare for retailers and even more so for those responsible for managing returns. As purchases sky-rocket, so do returns, yet many aren’t prepared to manage the sheer volume of products winging their way back.

In the first episode of Returns Unboxed, we’ll be sharing the wisdom we’ve taken from years of working with the biggest brands in the world, revealing the tricks of the trade to help you prepare for peak.

You won’t want to miss the first “You found WHAT in the box?” segment either, which is guaranteed to leave you scratching your head wondering what the consumer was thinking. We’re still not over it…

What is Returns Unboxed?

If you work in retail, you’ll understand what a challenge returns can be. Returns Unboxed by ReBound aims to help streamline what can be a logistical nightmare, while sharing our experiences of the good, bad and the downright ugly.

We’re a leading omnichannel returns specialist with over 18 years of industry experience. That’s why we know that for every headache-inducing challenge there’s an unmissable opportunity to improve customer experience, reduce costs and get ahead of the curve. We’ve created Returns Unboxed to unpack the ever-evolving landscape of returns, helping you dial-up those opportunities with practical strategies and insights.

Each episode, our host Laura will explore the topics you care about most - from peak season and sustainability, to emerging return data and insights - alongside a range of guests and experts. All this, alongside the soon to be infamous “You found WHAT in the box?” segment, revealing the strangest stories from the frontline of returns.