FULL COMP: The Voice of the Restaurant Industry Revolution

It's been really interesting to see chefs who are normally concerned with running a restaurant suddenly lobbying Congress, all in an effort to show how restaurants tie the whole nation together, economically and culturally. Today we discuss the fight for the survival of our industry and our planet with one of the chefs leading the charge.
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Click here to book time on my personal calendar.
Click here to download our Restaurant Recovery Guide.
Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com/fullcomppodcast to claim your free page and learn more about these powerful tools for your business.
SHOW NOTES

How Rick started in sustainability
Rick has always been a “greater good” person
Working together for the future of community
Willing to sacrifice for the greater good
To be sustainable, a restaurant needs a difference economic model
organic/ethical produce is more expensive
Most restaurants break-even or lose money
Rick’s restaurant loses money
Ways Rick is redefining his restaurant
Commitment to local producers
Revising pay structure
20% service charge on all checks
Use service charge to pay FOH & BOH staff
Hired back staff at a slightly lower hourly rate
Split additional gratuity between FOH staff
Is the industry ready to reopen?
Have we had enough time to reflect?
Issues need to be addressed before reopening
Open-book management
All staff know the business financials
Having a strong culture
Being open with staff about anxieties and fears
Frontera has long-term staff
Multigenerations
Retirement age staff
50% split men and women
Independent Restaurants’ Coalition has a weekly summit
Speakers to advice on different issues
Advocating for the Restaurant’s Act
25% of unemployment comes from the restaurant industry
Less than 8% of PPP loans went to restaurants
Restaurants’ Act would ensure a cash grant for independent restaurants to survive
More loans are not helpful
30 senators & 160 House of Reps cosigned the bill
Rick’s success is fuelled by desire to introduce Americans to Mexican food and culture
Lived in Mexico for a long time
Rich, complex cuisine
Most Americans think of tacos, burritos, nachos, and margaritas as Mexican food
Nachos considered American food in Mexico City
Spreading the word
TV work
12 seasons of long-time TV show “Mexico One Plate at a Time”
Books
Restaurants
Advice to young people graduating from culinary school
This will be tough
You have shown you are not afraid of hard work
The whole world will be redefined
Create your own model
Interactions with guests are important to BOH too
Frontera went to a takeout/delivery model
Rick was sad as there was no interaction with guests
Pivoting during the pandemic
Transformed Topolobampo into a private dining library space

Show Notes

It's been really interesting to see chefs who are normally concerned with running a restaurant suddenly lobbying Congress, all in an effort to show how restaurants tie the whole nation together, economically and culturally. Today we discuss the fight for the survival of our industry and our planet with one of the chefs leading the charge.

Click to sign up for our weekly newsletter.

Click here to book time on my personal calendar.

Click here to download our Restaurant Recovery Guide.

Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com/fullcomppodcast to claim your free page and learn more about these powerful tools for your business.

SHOW NOTES

  • How Rick started in sustainability
  • Rick has always been a “greater good” person
  • Working together for the future of community
  • Willing to sacrifice for the greater good
  • To be sustainable, a restaurant needs a difference economic model
  • organic/ethical produce is more expensive
  • Most restaurants break-even or lose money
  • Rick’s restaurant loses money
  • Ways Rick is redefining his restaurant
  • Commitment to local producers
  • Revising pay structure
  • 20% service charge on all checks
  • Use service charge to pay FOH & BOH staff
  • Hired back staff at a slightly lower hourly rate
  • Split additional gratuity between FOH staff
  • Is the industry ready to reopen?
  • Have we had enough time to reflect?
  • Issues need to be addressed before reopening
  • Open-book management
  • All staff know the business financials
  • Having a strong culture
  • Being open with staff about anxieties and fears
  • Frontera has long-term staff
  • Multigenerations
  • Retirement age staff
  • 50% split men and women
  • Independent Restaurants’ Coalition has a weekly summit
  • Speakers to advice on different issues
  • Advocating for the Restaurant’s Act
  • 25% of unemployment comes from the restaurant industry
  • Less than 8% of PPP loans went to restaurants
  • Restaurants’ Act would ensure a cash grant for independent restaurants to survive
  • More loans are not helpful
  • 30 senators & 160 House of Reps cosigned the bill
  • Rick’s success is fuelled by desire to introduce Americans to Mexican food and culture
  • Lived in Mexico for a long time
  • Rich, complex cuisine
  • Most Americans think of tacos, burritos, nachos, and margaritas as Mexican food
  • Nachos considered American food in Mexico City
  • Spreading the word
  • TV work
  • 12 seasons of long-time TV show “Mexico One Plate at a Time”
  • Books
  • Restaurants
  • Advice to young people graduating from culinary school
  • This will be tough
  • You have shown you are not afraid of hard work
  • The whole world will be redefined
  • Create your own model
  • Interactions with guests are important to BOH too
  • Frontera went to a takeout/delivery model
  • Rick was sad as there was no interaction with guests
  • Pivoting during the pandemic
  • Transformed Topolobampo into a private dining library space

What is FULL COMP: The Voice of the Restaurant Industry Revolution?

What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away?

I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP.

Every week, I go one-on-one with the smartest minds in the game: restaurateurs, chefs, and industry insiders who’ve cracked the code. Together, we unpack their biggest wins, hardest lessons, and the strategies that changed everything.

No fluff, no filler—just actionable insights to help you boost profits, build your brand, and create the kind of restaurant you’ve always dreamed of.

So, if you’re ready to stop spinning your wheels and start seeing results, hit subscribe.