Clued In Podcast with Lou Carbone

In this episode of Clued In, Lou is joined by Shawn Nason, CX isn’t enough! Experience Evangelist from Disney Imagineer, Author, Speaker, Podcaster, Entrepreneur at MOFI, Neurodiversity Advocate, and Disruptor League.

Lou and Shawn discuss the need for CX to move beyond a way of thinking or a series of activities within an organization focused on metrics. The goal is to build a system…an Experience Ecosystem that empowers all employees to understand the customer (who they are, what they desire, and more) to create distinct experiential value. Shawn’s viewpoint was shaped by his years as Disney and at Humana during a time in which customer experience was a top priority.

Show Notes

In this episode of Clued In, Lou is joined by Shawn Nason, CX isn’t enough! Experience Evangelist from Disney Imagineer, Author, Speaker, Podcaster, Entrepreneur at MOFI, Neurodiversity Advocate, and Disruptor League.

Lou and Shawn discuss the need for CX to move beyond a way of thinking or a series of activities within an organization focused on metrics. The goal is to build a system…an Experience Ecosystem that empowers all employees to understand the customer (who they are, what they desire, and more) to create distinct experiential value. Shawn’s viewpoint was shaped by his years as Disney and at Humana during a time in which customer experience was a top priority.

What is Clued In Podcast with Lou Carbone?

Clued In with Lou Carbone is an opportunity to hear from Lou and guests. Recognized globally at forefront of the creation of experience management as a business discipline Lou will expand your perspectives. The impact you can make in the CX, EX, and Patient Experience space will be enhanced by Lou’s distinctive and unique vision and foresight in the space.

Lou is the author of Clued In, How to Bring Customers Back Again and Again; numerous widely cited academic articles, 100’s of lectures at business schools, as well as over a thousand presentations and Keynote Addresses globally. Carbone is the founder and CEO of the first company ever that was dedicated solely to the science and art of experience management Experience Engineering®.