Playing for Keeps

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Summary

The first thing most people notice about Manscaped is the brand’s amazing sense of humor. It didn’t come out of nowhere. They’ve built their business by making taboo topics feel comfortable and approachable, with some pretty astounding results.

They’re also a fantastic example of subscription eCommerce done right. Kristen talks to Senior VP of Growth, Ben Acott, about the strategies they use to grow and sustain a subscription-first model. They also explore exclusivity as a sales driver, product iteration, and talk a whole lot about balls.

Show Notes

  • Gifting as a retention tool
  • Influencer photo shoot: https://www.youtube.com/watch?v=THbjh-sMvIY
  • Bold marketing and establishing trust
  • Making a subscription-first model work
  • Building giveaways around your hero product introduces customers to your broader product line
  • Lots of balls jokes
  • Combining product line with customer experience
  • Creating community around daily habits

What is Playing for Keeps?

Retaining customers has never been more important for eCommerce businesses. Join Kristen LaFrance, eCommerce retention specialist and head of community at Churn Buster, as she interviews guests from the top subscription businesses to learn how the best in the DTC space are retaining customers. If you're growing a subscription based business, running a subscribe and save program on your site, or just plain interested in hearing stories from the top DTC businesses, Playing for Keeps is for you.