Agentic AI is reshaping insurance, but how can organizations move beyond simply adopting AI and rethink the way work gets done?
In this episode,
Shirley Macbeth sits down with
Ronak Doshi Partner at
Everest Group and
Sarat Varanasi SVP and Global Insurance Practice Lead for Analytics, AI Services, and Platforms at
EXL, to explore how agentic AI is helping insurers modernize legacy systems, unlock hidden insights, and build the next generation of insurance operations. Together, they discuss why AI creates the most value when organizations rethink processes, workflows, and operating models rather than simply adding technology to existing ways of working.
You will hear how agentic AI is helping insurers accelerate product innovation, transform customer experiences, and make better decisions using previously disconnected data. Ronak and Sarat also share why successful AI transformation requires strong governance, change management, and a human-centered approach as people and AI agents begin working together.
Key takeaways:
- Use AI to modernize legacy systems, uncover insights, and improve insurance workflows
- Redesign processes around agentic AI instead of layering technology onto outdated ways of working
- Combine human expertise, governance, and AI capabilities to create scalable transformation
Highlights:
(
00:00) Introducing Ronak Doshi and Sarat Varanasi
(
02:13) The trends in the insurance industry today
(
03:31) How AI is accelerating product innovation and customer experiences
(
07:27) Why AI can modernize legacy systems
(
08:22) How AI is helping organizations understand complex technology environments
(
10:21) Turning unstructured data into actionable insights
(
11:50) How data enables intelligent workflows
(
14:55) Why change management is critical for AI adoption
(
16:27) How work decomposition supports AI transformation
(
18:20) The future of human and AI agent collaboration
(
19:42) Building AI-native workflows instead of adding AI to existing processes
(
22:35) The biggest lessons for making AI transformation real
Resources:
What is Make It Real?
Artificial intelligence is changing the way real work gets done. But big ideas don’t drive change. People do.
The ones who roll up their sleeves, modernize data, and bring AI to life where it matters most. In the workflow.
This is for them. For you. The visionaries. The innovators. The leaders turning potential into performance and pushing their organizations forward.
Everyone’s talking about the promise of AI and what it can do. On this show, we’re talking about making it real.
Learn from the experts who are driving it forward and walk away with everything you need to bring AI to life in your organization.