CTO Think

CTO ThinkEpisode 45
Customer Perspectives and Managing Expectations
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Customer Perspectives and Managing Expectations
By CTO Think • View the Website

A customer claims the service provided didn't meet expectations despite them choosing the more “economical” solution. Another client’s manager felt a contractor “yelled” at them, but the contractor felt they barely raised their voice. This week we talk about the human side of handling different opinions and trying to prevent problems like these in the first place.

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A customer claims the service provided didn't meet expectations despite them choosing the more “economical” solution. Another client’s manager felt a contractor “yelled” at them, but the contractor felt they barely raised their voice. This week we talk about the human side of handling different opinions and trying to prevent problems like these in the first place.

What is CTO Think?

A pragmatic podcast about leadership, product dev, and tech decisions between two recovering Chief Technology Officers.