Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your Business

People are hard-wired to find patterns. Whether it’s a picture, sound, or behavior, we look for patterns in everything. Businesses are good at detecting patterns in customer behavior. They’re not so good at predicting behavior - especially when it comes to who is going to default on a payment. Katrina Nilsen is a Collection Manager, and TsiTsi Chiwara is a collector at MetCredit. Part true-story, part true-confessions, Katrina and TsiTsi join Andreas in studio and offer up some surprises to help businesses demystify the types of debtors, and how to manage them.

Show Notes

People are hard-wired to find patterns. Whether it’s a picture, sound, or behavior, we look for patterns in everything. Businesses are good at detecting patterns in customer behavior. They’re not so good at predicting behavior - especially when it comes to who is going to default on a payment. Katrina Nilsen is a Collection Manager, and TsiTsi Chiwara is a collector at MetCredit. Part true-story, part true-confessions, Katrina and TsiTsi join Andreas in studio and offer up some surprises to help businesses demystify the types of debtors, and how to manage them.

What is Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your Business?

Overdue Advice is the podcast about cash flow strategies to grow your business. Each episode covers an aspect of credit management and accounts receivable. "Legal Collections (and How to Avoid Going to Court)," "Debt Doesn't Die: Estate Collections," and "How Professional Collectors Recover More," are just a few areas covered with rare industry insights. There's no show like it!

Host Bryn Griffiths talks with guests including published authors, veteran collectors, accounts receivable trainers—and Brian Summerfelt, the CEO of MetCredit, North America's leader in ethical business debt collection, to examine all sides of debt recovery. Most importantly, you'll learn how to improve your business' cash flow—and put an end to bad debt forever.