Level 10 Leaders

This Level 10 Leaders Power Tip is from Jen Hamilton of Hamilton COOs, on how to win back someone's trust after you have got it wrong. Jen's sequence has five parts: let them vent without cutting in, validate what they felt without necessarily agreeing, own the specific thing you did, apologise in a way that shows you understand the harm, then make a promise for something new. The step most people skip is the last one, deliberately checking back in so the other person can see the promise being kept.

Useful links:
Connect with Jen Hamilton on LinkedIn: https://www.linkedin.com/in/jenniferdawnhamilton/
www.HamiltonCOOs.com 
Sign up for free monthly roundtables with peers: https://www.linkedin.com/company/hamilton-coos/events

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Where else you can find us
Website: https://www.level10leaders.com/
LinkedIn: https://www.linkedin.com/company/level10leaders/

What is Level 10 Leaders?

Level 10 Leaders is the leadership podcast for CEOs and senior leaders scaling a business from hundreds to thousands. Hosted by entrepreneur, leadership coach, and systems builder Ryan Castle, every episode delivers field-tested tactics, practical tools, and real stories from top founders and execution experts who've actually done it. If you're obsessed with business growth, execution, and building a leadership team that performs without you in every room, this is your show.