Customer Service And Medicine: What Do The Experts Say?

Yanique Grant, an expert in customer service, speaks about ways healthcare service industries can improve healthcare service delivery through improved customer service by engaging all stakeholders in medicine- employers, employees and clients.

Show Notes

In this episode Dr. Samantha Johnson speaks with Customer Service Expert Yanique Grant on customer service in medicine. How customer service impacts both clients and healthcare workers and how stakeholders within the healthcare system, including leaders and administrators, can impact improved customer service for both tiers of clients- employees and patients.

Catch up with Yanique here and buy her book!
www.yaniquegrant.com

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What is The Layman's Doctor Podcast?

Every other week The Layman’s Doctor invites you in to hear the candid conversations from Dr. Samantha Johnson covering the practice of medicine, the healthcare system and public health in Jamaica, with each episode feeling like you have a seat at the table. Informed guests and topics that matter to you, Dr. Johnson covers it all here on The Layman's Doctor Podcast.