CX Nexus Podcast

Michael Sandoval and Christopher Detzel talk to Valentina Ruffoni about her experiences with online and offline communities. Valentina is in Madrid. She specializes in person community events. Valentina is now learning how to bring those events online. During this session we talk about how she has met a lot of international people in Madrid and how she kicked off Eat out Madrid. She created a second community called Eat In Madrid. This community is now booming because people are wanting to share their experience as they eat in during COVID-19.

Show Notes

Valentina Ruffoni's Information:
Community & Events Manager with a demonstrated history of working internationally for various companies and projects.
She has created multiple online and offline communities, including Eat Out Madrid, the largest online Facebook community in Madrid connecting food and drink lovers and CMX Connect Madrid, a local program by CMX powered by Bevy bringing together community-builders based in the city.

LinkedIn: https://www.linkedin.com/in/valentinaruffoni/
Twitter: @valentinaruffon

Creators and Guests

Host
Chris Detzel
Chris is a versatile Digital Community Strategist with several years of experience. He has owned community vision, strategy, and execution. He is responsible for leading the development and execution of community engagement programs, creating compelling content for customer communities and acts as the voice of the customer. He believes that data should drive decisions as it is the key element of any long-term successful strategy.

What is CX Nexus Podcast?

CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions effortlessly.

Each episode unfolds as a masterclass in cross-functional leadership, offering innovative strategies for collaborative success and a deep dive into the latest industry trends. "CX Nexus" serves as a powerful platform for personal brand development for both its hosts and its audience. More than just a podcast, it's a career accelerator for the astute professionals in marketing, community engagement, product management, sales, and customer success.