How Consistency Builds Trust in Docs: A Talk with Kylee Thornton, Blue White Industries

In this episode of the Knowledge Base Ninjas podcast, we speak with Kylee Thornton, Technical Writer at Blue White Industries.

With less than a year of experience in the field, Kylee shares how she stepped into technical writing through an internship and quickly embraced the fast-paced challenges of the manufacturing industry. She talks about how important it is to stay consistent in your writing, from tone to structure, to build trust and clarity for the reader. Kylee also explains the value of setting urgency protocols so high-priority tasks don’t overwhelm the team, and how keeping documents user-focused, not writer-focused, makes information more accessible when it matters most. She stresses that good documentation is not just about writing, it’s about proactive communication, staying updated, and recognizing that one change in a system can ripple across many documents. Kylee also shares how she uses AI as a helpful assistant, not a replacement, for her work.

Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on.

Show Notes

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What is Knowledgebase Ninjas?

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.