Changing The Industry Podcast

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In this episode, Lucas and David are joined by Nicholas Lerubino, second-generation technician and lead tech at Mark’s Auto Service in Gillette, New Jersey. Nicholas shares how caring deeply about customers and the industry brought both fulfillment and stress, detailing the emotional toll of serving skeptical clients and navigating challenging shop cultures. The conversation examines the importance of achieving a work-life balance in the automotive industry, the realities of technician burnout, and the significance of having a supportive network within the field.

00:00 "Incriminated and Betrayed Heist"
06:03 "Eric's Vital Support"
07:25 Discovering Mario Rojas's Impact
10:40 "Brief Courtesy Call Notification"
15:26 Warranty Work Isn't Profitable
17:15 "Leaving Due to Shop Culture"
21:20 "Handling Employee Write-Up Concerns"
24:08 "Gravy Work vs. Practical Skills"
27:04 Failure to Follow Procedure
28:59 Throttle Body Diagnosed in Minutes
32:10 Fuel Leak and Code Issues
37:06 "Balancing Business and Personal Life"
40:06 "Expectations for Young Men's Work"
42:58 "Prioritize Work Over Leisure"
45:28 "Finalizing Paperwork Concerns"
50:57 "Process Obsession's Daily Impact"
54:04 Nearly Fatal Garage Door Incident
55:08 Avoiding Dangerous Road Stretch
58:20 Identical Specs Uncovered

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.