I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter, more successful businesses.
In this episode, I dig into one of the toughest parts of leadership: firing. I explain why it isn’t a failure but a form of maintenance that protects your team, culture, and long-term success. You’ll learn how to identify performance issues early, make fair and informed decisions, and create a system that supports accountability without losing empathy.
Takeaways
- Firing should be seen as maintenance, not failure.
- Keeping mediocre managers can be more costly than firing them.
- Performance management is about diagnosing issues before dismissing employees.
- Not every performance problem is a people problem; sometimes it's about systems.
- Clarity, capability, and care are key factors in employee performance.
- Firing protects standards and culture, not just punishes individuals.
- Every firing should lead to a review and improvement of systems.
- Documenting what broke helps prevent future issues.
- Refining roles is more important than simply refilling them.
- Share insights about firing practices to help others in similar situations.
Chapters
00:00 Introduction to Restaurant Success Strategies
01:02 Understanding Employee Performance Management
05:44 Implementing Effective Firing Practices
If you’ve got a marketing or profitability related question for me, email me directly at josh@joshkopel.com and include Office Hours in the subject line. If you'd like to scale the profitability of your restaurant in only 5 days, sign up for our FREE 5 Day Restaurant Profitability Challenge by visiting
https://joshkopel.com.
What is FULL COMP: The Voice of the Restaurant Industry Revolution?
What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away?
I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP.
Every week, I go one-on-one with the smartest minds in the game: restaurateurs, chefs, and industry insiders who’ve cracked the code. Together, we unpack their biggest wins, hardest lessons, and the strategies that changed everything.
No fluff, no filler—just actionable insights to help you boost profits, build your brand, and create the kind of restaurant you’ve always dreamed of.
So, if you’re ready to stop spinning your wheels and start seeing results, hit subscribe.