Retail Remix

This episode is brought to you by Commerce.

The Retail TouchPoints editorial team engaged with 15 esteemed experts, analysts and strategists to determine which trends and technologies will influence the industry most significantly in 2024. All insights were curated in a multimedia recent report, but for this week’s special episode of Retail Remix, we’re highlighting four key themes that emerged several times in the entire piece. 

Join us as we explore the trends and forces propelling our industry forward, including: 
  • How consumers’ lifestyles, emotions and psychology will create even more nuance around their spending habits;
  • Why brand storytelling and new marketing channels will influence marketing budgets in 2024; and
  • How AI, particularly generative AI, will drive experience innovation but also accelerate conversations around brand safety and consumer trust. 
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What is Retail Remix?

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.