Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your Business

It's been a very tough two years. At MetCredit, we've always been a people business. With competitors outsourcing their call centres overseas, we've taken pride in having real people working from our offices. So COVID-19 threatened our very existence. MetCredit President & CEO Brian Summerfelt talks candidly about how we've met these and other major challenges—and are better for it.

Show Notes

It's been an incredibly tough two years. 

At MetCredit, we've always been a people business. In recent years, with competitors outsourcing their call centres overseas, we've taken pride in having real people working from our offices. So the work-from-home orders of COVID-19 threatened our very existence. Many of our contracts with banks, telcos and other large clients prohibited doing exactly what needed to be done to continue our work.

It required a marathon of IT work and policy changes, but we succeeded, will always be a little different as a result. We're now able to hire a wider variety of team members, and can do our hiring, training and compliance work in entirely new ways.

In this eye-opening episode, MetCredit President & CEO Brian Summerfelt talks candidly about how we've rebuilt our business Canada-wide to meet these and other major challenges—and came out better for it.

What is Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your Business?

Overdue Advice is the podcast about cash flow strategies to grow your business. Each episode covers an aspect of credit management and accounts receivable. "Legal Collections (and How to Avoid Going to Court)," "Debt Doesn't Die: Estate Collections," and "How Professional Collectors Recover More," are just a few areas covered with rare industry insights. There's no show like it!

Host Bryn Griffiths talks with guests including published authors, veteran collectors, accounts receivable trainers—and Brian Summerfelt, the CEO of MetCredit, North America's leader in ethical business debt collection, to examine all sides of debt recovery. Most importantly, you'll learn how to improve your business' cash flow—and put an end to bad debt forever.