In this episode of The Venture-Scale SaaS Operator, Seymur RASULOV talks about Whelp.co, a customer support platform that helps businesses provide faster and better support to their customers through omnichannel messaging, a unified inbox, and an AI-powered chatbot. He talks about the importance of building a network, personal branding, and the challenges faced by entrepreneurs. He emphasizes the need for transparency in sharing both the successes and struggles of the journey.
Tune in to learn more about:
~ Seymur's early strategies to get Whelp.co off the ground
~ Overcoming challenges and downsizing the team in tough times
~ The joy and reality of entrepreneurship
Timestamps:
- (00:00) - Intro
- (01:03) - Problem Whelp Solves
- (02:55) - Whelp's Target Customers
- (04:11) - Whelp's Vertical Focus
- (06:34) - Transitioning to a Niche Approach
- (07:17) - Learning from Customer Feedback
- (10:26) - Starting and Growing the Company
- (15:48) - Facing Financial Struggles
- (18:11) - Lessons from Difficult Times
- (23:16) - Reflections on Entrepreneurship
- (24:27) - Outro
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Mentioned In The Episode
Whelp.co - Conversational Commerce Platform
EarlyNode
Nikolas Chapoupis
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Get real stories about the birth and growth of SaaS Startups with our Host Nikolas Chapoupis (CEO @EarlyNode). Each episode gets into the trenches alongside those who were *actually* there when it happened. To reveal the full story of what's working in SaaS right now, from hiring to fundraising, marketing, and product strategy.
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