**Kasra Dash says**
Today we're going to have a debate about are AI employees worth it? I'm joined with James. We have similar stances in some cases for AI employees. We have slightly different stances for AI employees as well. So I think that AI employees right now are obviously right at the start like I think there's maybe four or five companies that actually fully offer the service and I don't think that they are as good as a human controlling the AI. So what's your thoughts on that James?

**James Dooley says**
Answering the initial question are AI employees worth it? I'd say yes AI employees are worth it. However, a lot of business owners are trying to think that it can completely take over and replace all humans. And I completely disagree on that front. I believe that it can do a lot of the tedious tasks like chasing up information of what it might need being a support chatbot to get the information for name, address, phone number and initially like almost acting as a contact form like a multi-step contact form in getting the information of what is needed. It can do certain tasks with regards to sharing testimonials and case studies on social media, a legal assistant and stuff like that. However, some people are just letting it run loose and doing like SEO blog writing. And I believe that it is really is garbage in and garbage out. It's as good as the prompts that you're giving it. And there's certain tasks I definitely wouldn't be using AI employees for. However, I do believe it's worth it in specific areas where it's, let's say, it's 10:00 at night, no staff are working, the office is closed, the phone's ringing, why don't you just go and get an AI voice agent? At least trying to get the information so that they're able to ring back the following day. There's certain things like that that then it's going, well, is it better than not answering the call? Absolutely, it is. But in the middle of the day at 1:00 in the afternoon when you've got certain salespeople there and the phone's ringing, I want a human salesperson to try and sell, which is what the role is, or account managers to try and upsell. And at that point, I wouldn't just let it run loose and answer every single call and be replacing the salespeople. So, that's my thoughts on AI employees in general. I've got two sides of it. Like you said, it's right at the start. um all of these different AI employee platforms that are out there like Marbism, CRA, GoH High Level, Lindy, there's quite a lot of them out there now and they're all fighting against each other and I do believe that month by month they're all improving. I don't think they've nowhere near the finished article yet, but I do think overall that they are worth it. But what's your thoughts? Would you say now to a business owner that's not that techsavvy, go and get yourself an AI employee?

**Kasra Dash says**
Uh, so that would probably come down to which AI employee they use. Uh, because some some AI employees like go eye level for example, they've got really good support. So you don't actually even need to be that techsavvy to get set up um and and start using their system. Whereas some other AI employee companies, the tech support is is kind of just like you pay us, it's down to you what what you want. Um, so then you need to start uploading emails, you need to start uploading your brand tonality, how what you what services you do. It needs to start scraping your website. Like there's there's maybe 10 um business business owners that come to mind that I'm thinking of right now and I'm like they would not be able to figure out how to log into an AI employee. Never mind uploading their company details. But I've got some I've got a quick fire round for you, James. So obviously we we know that AI employees it comes down to first of all how good the prompt is that you're giving it and second of all how good the data set of information that you're actually giving it, right? So if you're uploading let's say free emails, it's probably not not going to be that good about understanding what you do, who you are, how you price out certain jobs. Whereas, if you upload, let's say, 3,000 or 300 emails, it's going to be it's going to have a much better understanding. So, I've got some things that you would use AI employees for, and I'm going to let you decide whether or not you would use an AI employee. So, for repetitive slashtime consuming tasks like data entry, would you use AI for that?

**James Dooley says**
Absolutely would use it for that. That's the number one thing that I would be trying to use AI employees for.

**Kasra Dash says**
All right. So, what about um when data privacy is sensitive? Would you use an a AI employee for that?

**James Dooley says**
No, I definitely wouldn't because it can hallucinate.

**Kasra Dash says**
Yep, for sure. What about when you need 24/7 coverage?

**James Dooley says**
Absolutely. Yeah. Um so, the overflow if it's if he's not answering the call versus getting an AI voice agent to answer the call, definitely. I think that's another prime example where you'd use an AI employee. Could you go into a little bit more detail as to what overflow means?

**Kasra Dash says**
Yeah. So, like some people work 9 till 5. They close the doors to the office at 5:00 p.m. at night. And then anyone who rings that number, some of them don't even have voice like a voice answering like um answering service. So, that lead just goes and I don't want them leads to go. That's costing money for people to click through to that website and then fill in that form. So, I want to try to make certain I'm capturing that information from that potential customer. Therefore, the AI voice agent, you give it the desired outcome of what they want, which is capturing their email address, the telephone number, the name, and what they're looking to have done. And then the following morning when the staff come back to work and it's 8 8:00 a.m. they come back to maybe 10 or a dozen inquiries that people have filled in out of hours and they've got the information. They're able to follow through saying thanks for lot for speaking to our voice agent might ask one or two other questions and then they're able to give them a price and hopefully win the work.

**Kasra Dash says**
What about when accuracy or compliance is critical? Would you use an EI employee for that?

**James Dooley says**
Definitely not. Um because with with regards to certain things like FCA approval, you can't be using it. Um with regards to certain compliance, they're not comp AI isn't compliant. Even if you feed it all the information, at times it can hallucinate because there might be a specific question that it asks that it just gives the wrong information for. So a lot of these people that are like got legislation and got compliance, I definitely will be using it for stuff like that.

**Kasra Dash says**
Yeah. I I think I think when it comes to AI employees, it's it's great for like a foundation layer, but all it still needs that human human touch. So, for example, it's it's not going to go and get you a million followers, the AI social media employee, right? Because there's there's certain strategies it doesn't understand that may be like certain upload times like there's all of these things that that you need to obviously take into consideration. It's actually um funny that you mention the the overflow because I was booking a a restaurant um I think it was like a couple weeks ago and phoned them up um needed a needed like time for like 6:00 p.m. same day and it was an AI um agent. It it wasn't even human. So they they've obviously synced that AI telephone um number to their calendar and it's like yep we've got a availability at 6:15 p.m. booked done right there and then. So for certain things like that, it can definitely be useful for for other stuff like compliance or data privacy and stuff probably not the best. Yeah, for sure. Is there any others on the quick fires that you want to run through?

**Kasra Dash says**
Um when cost of error is too high again like you don't if it's too high, you want a human there to understand knowing what they're going to do. Um it can be heavily prompted that they understand what what is right and what is wrong. However, when it's so costly, then no, I wouldn't be using it at present. Um, it can still hallucinate and it's important for people to understand that AI still can if it doesn't know the answer. It doesn't say we don't know the answer. A lot of time it just hallucinates and make something up. Um, so you've got to be very very careful with what you're prompting it to scale without increasing headcount. Yes, to a certain degree, but then to a certain degree, you want to make certain that I'm all for I've not replaced any humans at present with regards to employees. All what I've done is allowed certain areas where we fell short to improve our systems and processes or where I thought a member of staff was doing tedious tasks. I've then taken that often, which allows them to do things that they prefer doing anyway. So, the rinse and repeat tasks is where AI employees is brilliant. But also I want to want to touch on one thing with you as well and this is very important that if certain people are not techsavvy I'll give you one or two examples. We've had one or two business owners reach out and say I'm looking to get an AI employee to work with your leads. And I'm like okay that's great. Why do you want the AI employee to do it? Oh well they'll just deal with it. Well what do you mean they'll just deal with it? So I'm like what's the desired outcome? What? Like what do you want them to do? Um convert the jobs. I'm like, but how are you going to get them to convert the jobs? Like what information you going to give it? And I think they just thought literally just press a button and that's it. They're going to run free. And it's like the actual just so people understand this when you're first getting an AI employee, it is one or two steps back to go five steps forward. It's going to take you longer shortterm to train up the AI of knowing what you want it to be for you then long term for them to do the tedious tasks. And I think certain lazy business owners just think they can switch it on and that's it done where actually there's going to be more work shortterm for you to feed it back and forth before then it does start rewarding you and then being able to help you. And I think that's very very important when we're looking at is AI employees worth it that it you are going to be doing it's going to be harder to start with than what it would be just dealing with certain tasks and certain kind of inquiries.

**Kasra Dash says**
I I think that partially comes down to how these AI agents are also advertised as well. Like I I've seen a couple Facebook ads and it's like we can automate your your entire social media calendar and it's like well I mean you can but not at the the level of let's say um an agency could right um so I I do I am a little bit skeptical at times because again it comes down to prompts it comes down to how well it understands your company. One last one on the quickfires and then we'll we'll we'll call it a day. What about to enhance decision making with data?

**James Dooley says**
Yes, I'd say yes, you can. And I think the reason being is the AI can go back and forth and probably capture more information than what sometime a human you ask it to give you all the information and sometimes it might miss certain things off where the AI will go out and it can go and ask lots and lots and lots of questions get the information and if they feel like it's missing something slightly can get it where an employee sometimes it's not that they'll miss it. just they're they're rushed and they've got too much to work on that they don't gather all the information to make a a proper decision. They they get three or four bits of information and go right okay I've got enough now where the AI will get every last little bit of information it possibly can and then the human or the eye can make a more informed decision because it's one of them the more data you have the better and more informed the decision will be. So that has been our video on are AI employees worth it? If you guys have got any questions or concerns, drop it down below and we'll probably do a more updated version of this video and let's say maybe 6 months time cuz I'm sure the talking points right now will definitely change um over the next few months. But thanks for watching.