Mary-Beth Donovan on Customer Value Management: How do you apply the right lens to digital?

Join our host, Deepak Sharma, in a captivating conversation with Mary-Beth Donovan, Chief Customer Officer at EDB, as they delve into the art of designing impactful customer journeys. This episode unravels the importance of aligning with diverse customer outcomes and harnessing the power of data insights to drive success.  

Tune in for insightful strategies to elevate your customer experiences, enhancing value and engagement. A must-listen for digital leaders to amplify customer-centric strategies.

What is Digital Strategy Unlocked?

"Digital Strategy Unlocked" is a show that helps CIOs and other business leaders take a step back, take a breath, and consider the broader perspective, to rethink how digital can transform businesses. In every episode, we provide cutting-edge insights from global Digital leaders to help increase IT product adoption and accelerate business outcomes.