Changing The Industry Podcast

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In this episode, Lucas and David are joined by Anders G. Gustafson, a former shop owner turned mentor, coach, and advisor. Anders reflects on his transition from corporate strategy and data analysis to shop ownership and eventually coaching, emphasizing the emotional toll and challenges of running a repair business. The conversation examines the distinctions between corporate and independent shop operations, the evolving complexities of the automotive industry, and the crucial importance of prioritizing employee satisfaction over customer satisfaction.

00:00 "Customer Care Drives Success"
05:55 "E-Commerce Business Consideration"
13:56 Career Path: Shop Chain Opportunity
20:33 Managing Large Retail Operations
22:25 Troublesome Nationwide Parts Store
28:42 "Strategies for Repair Shop Success"
35:03 "Replica 1992 Pizza Hut Idea"
38:41 Nostalgic Blockbuster Prediction Moment
45:04 Volvo's Pioneering Truck Safety Technology
47:42 Automotive Entrepreneurship Opportunities
57:42 Guiding a Friend's Journey
01:00:06 "Discussing Insecurities and Sibling Rivalry"

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.