Service Industry Success

A listener named “Lynn” wrote and she said, “I am facing a repetitive problem in my dispatch department that makes me want to pull my hair out because it’s so frustrating. Just like clockwork, I think the problem is solved, and before I know it, the same problem becomes an issue again. We have tried everything to fix this problem. It’s been going on for so long that I feel like we have been addressing symptoms, rather than the real problem. How do you figure out the root cause of a problem you face?”

So how do I know I'm taking on the root problem? Tune in to find out!

Show Notes

A listener named “Lynn” wrote and she said, “I am facing a repetitive problem in my dispatch department that makes me want to pull my hair out because it’s so frustrating. Just like clockwork, I think the problem is solved, and before I know it, the same problem becomes an issue again. We have tried everything to fix this problem. It’s been going on for so long that I feel like we have been addressing symptoms, rather than the real problem. How do you figure out the root cause of a problem you face?”


So how do I know I'm taking on the root problem? Tune in to find out!

What is Service Industry Success?

Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small business owners must overcome to build the business and lifestyle they dream of.