DeliveryX

In this episode we look at how ecommerce deliveries are now part of the customer experience, with boxes and bags as well as product packaging providing part of the brand story.
For some consumers, an order being delivered is the first physical contact with the brand. Almost 1 in 5 consumers say they won’t buy from retailers who don’t use sustainable packaging.
Katie Searles in joined by Stephan Ango from end-to-end packaging firm Lumi to discuss how retailers balance brand storytelling with practical information around the product or returns. While also looking at limiting the shipping of air filled boxes and ensuring boxes are sustainable. 
Behind the microphones:
Stephan Ango, co-founder of Lumi: https://www.linkedin.com/in/stephanango/
Katie Searles, Editor of DeliveryX:https://www.linkedin.com/in/katie-searles-522451132/
 

Show Notes

In this episode we look at how ecommerce deliveries are now part of the customer experience, with boxes and bags as well as product packaging providing part of the brand story.

For some consumers, an order being delivered is the first physical contact with the brand. Almost 1 in 5 consumers say they won’t buy from retailers who don’t use sustainable packaging.

Katie Searles in joined by Stephan Ango from end-to-end packaging firm Lumi to discuss how retailers balance brand storytelling with practical information around the product or returns. While also looking at limiting the shipping of air filled boxes and ensuring boxes are sustainable. 

Behind the microphones:

Stephan Ango, co-founder of Lumi: https://www.linkedin.com/in/stephanango/

Katie Searles, Editor of DeliveryX:https://www.linkedin.com/in/katie-searles-522451132/

 

Creators and Guests

KS
Host
Katie Searles
Katie is the Editor of DeliveryX.net, an analyst for RetailX on Operations and supply chain, and the author of research reports.

What is DeliveryX?

How do retailers make more products ’buyable’? Increase the rate of purchase? Improve the delivery and post-purchase experience? All while increasing sustainability, managing costs and maintaining competitiveness? This series looks at the options to excel at each stage of the value chain - moving us ’beyond the buy button’.