Service Evolution

On this episode of FM Evolution, host Shawn Black was joined by Jim Robinson, who is the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s 37 years as CEO of CGP Maintenance and Construction Services, he has strived to be an active listener and to understand the individual needs of each of his employees. In this episode, Shawn and Jim discussed the best way to get results for your team, how to be a better listener, and learning from your mistakes.

Thanks for tuning in!

Show Notes

Shownotes:
(0:38) Introduction to Jim
(2:15) Leaders That Get Results
(4:38) What Is Perceived as Equality
(9:33) How to Develop Good Listening Skills
(11:58) Following Up with Your Team
(19:56) Learning from Your Mistakes
(27:17) How Your Circles Impact You
(32:08) How to Make People Feel Important
(38:42) Rewarding the Small Wins
 
Links:
Shawn Black
Jim Robinson
 
Quotes:
“So, I think if you've already started to come into a leadership role, people are starting to gravitate to you. You've already figured out you have to deliver, and it's not about you. It's about delivering to somebody else. What do they need?” - Jim Robinson, (3:58)
 
“Delivery of service at your very best level is the only thing that matters…There's all kinds of things that come your way only when you're authentic and being your best.” Jim Robinson, (8:19)
 
“I think good leadership really is showing people how important they are and giving them some dignity in their job…if you want great results, you have to make sure employees feel that they're being heard and they're being seen.” Shawn Black (31:34)
 
“We need to recognize that at a small level, it doesn't need to be the big… but we need to acknowledge those small wins with consistency and those small wins lead to big wins.” Jim Robinson, (39:48)

What is Service Evolution?

Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.