Inside the Practice

AI is rapidly changing medical practice operations—but adopting the latest technology requires more than simply choosing a new tool. In this episode of Inside the Practice, Olivia Wolf and Matt Shortt are joined by Zach Ruhl and Eric Lau of Maia for a conversation about the evolving role of AI in medical coding, clinical documentation, and revenue cycle management.

Together, they explore the importance of governance, compliance, human oversight, and thoughtful implementation as practices navigate an increasingly crowded AI landscape. The conversation also examines how AI can support—not replace—healthcare professionals by reducing repetitive work, improving accuracy, preserving institutional knowledge, and allowing teams to focus their expertise where it matters most.

For practice leaders wondering how to separate meaningful innovation from the noise, this episode offers a practical look at what responsible AI adoption can—and should—look like in healthcare.

Creators and Guests

Host
Matthew Shortt
Matthew Shortt is a respected healthcare leader with extensive experience in musculoskeletal care, clinical operations, and organizational leadership. He has over a decade of clinical practice in orthopedics, including founding and managing a successful private orthopedic practice in Blacksburg, VA. Throughout his career, Matthew has also served as a clinical preceptor and lecturer for multiple physician assistant programs, mentoring future healthcare providers.
Host
Olivia Wolf
Olivia J. Wolf, MBA, CPC, is a seasoned healthcare executive with more than 25 years of experience across medical coding, revenue cycle, clinical operations, practice administration, and business development.

What is Inside the Practice?

Inside the Practice is our monthly podcast featuring longer, in-depth conversations with physicians, practice leaders, and industry experts. Each episode dives into the real challenges and opportunities facing medical practices today, offering insights and strategies to help you stay informed, adaptable, and ready for what’s next.