Banking on Emotions

Budapest Bank fined €700,000 for using emotional AI analysis on customer service calls, without a valid legal basis, proper balancing of interests, a flawed DPIA and inadequate safeguards.

Show Notes

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What is Grumpy GDPR?

Interesting, fascinating, provoking, insightful - or all of the above - GDPR decisions, rulings and other tidbits discussed by two very opinionated people.