CX Nexus Podcast

Chris Detzel and Elizabeth Kinsey, Director of Community at Slack, get into what our plans are for this year with our online communities. The Slack Community is growing but the still need more users. Elizabeth gives us a detailed view on how she is thinking of an MVP program.
Chris also talks about the Reltio Community and how he is thinking about a "Super User Program" and more.

Creators & Guests

Host
Chris Detzel
Chris is a versatile Digital Community Strategist with several years of experience. He has owned community vision, strategy, and execution. He is responsible for leading the development and execution of community engagement programs, creating compelling content for customer communities and acts as the voice of the customer. He believes that data should drive decisions as it is the key element of any long-term successful strategy.
Guest
Elizabeth Kinsey
Community, events, and marketing professional accomplished in managing on and offline programs and campaigns. Experienced moderator and speaker. Specialties include community program strategy and operations, community team management, live events and webinars, product initiatives, email marketing, content creation, inbound lead generation and lead nurturing programs. Love cats, memes, fire hydrants, popcorn, sci-fi, and The Joy of Painting. Perpetually late returning my library books.

What is CX Nexus Podcast?

CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions effortlessly.

Each episode unfolds as a masterclass in cross-functional leadership, offering innovative strategies for collaborative success and a deep dive into the latest industry trends. "CX Nexus" serves as a powerful platform for personal brand development for both its hosts and its audience. More than just a podcast, it's a career accelerator for the astute professionals in marketing, community engagement, product management, sales, and customer success.