On this episode of The Jaded Mechanic podcast, host Jeff welcomes guest Dutch Silverstein, an industry influencer and Jeff's friend. They discuss Dutch's distaste for the metric system and the importance of understanding the value of labor in the automotive industry. Dutch shares a story about a president of an airline who justified paying first officers so little that they qualified for public assistance, highlighting the importance of fair compensation. They also discuss the challenges facing the industry, including the shortage of skilled labor and the need for more diversity and inclusion. Overall, it's an insightful conversation about the state and future of the automotive repair industry.
- (02:17) - False advertising in marketing.
- (04:58) - Discovering your gift.
- (09:09) - Keeping a pilot's logbook.
- (09:23) - Coaching and earning trust.
- (10:40) - Transaction vs. Relationship-based models.
- (12:54) - FAA Regulations and Chemotherapy.
- (14:31) - Low hanging fruit in business.
- (16:38) - Bankruptcy and loss of retirement.
- (18:01) - Coaching companies and sales approach.
- (20:29) - Aviation's Nomadic Style.
- (22:31) - Coaching vs. Consulting.
- (24:24) - Flight pay for pilots.
- (26:32) - Deferred gratification and retirement.
- (28:18) - Pilot salaries and working conditions.
- (30:41) - Financial discipline and planning.
- (34:46) - Automotive Repair Efficiency.
- (34:53) - Tools and Productivity.
- (36:30) - Raising prices and losing customers.
- (38:17) - The cost of toolboxes.
- (40:27) - Trust in Car Advocacy.
- (41:43) - Rough language in blue-collar jobs.
- (44:27) - Preventative maintenance vs lease compliance.
- (46:27) - Employee satisfaction and motivation.
- (47:41) - Recommending car maintenance.
- (50:00) - Wanting to be taken care of.
- (51:21) - Two Standards of Behavior.
- (54:41) - Retirement and owed compensation.
- (55:52) - Transparency in business practices.
- (56:26) - Inventorying tools for insurance.
- (58:53) - Sales techniques in business.
- (01:01:04) - Embracing honesty and candor.