Changing The Industry Podcast

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In this episode, Lucas and David are joined by Ken Miller, owner of 821 Collision and president of AASP New Jersey. Ken outlines the ongoing challenges faced in the collision repair industry, stressing the relentless pressure from insurance companies and their impact on repair quality. He shares a chilling story about uncovering dangerously incomplete repairs on a nearly new vehicle, emphasizing the importance of thorough inspections and documentation. The conversation also explores the increasing overlap between collision and mechanical shops, driven by the complexities of ADAS systems and the need for greater collaboration and education in both fields.

00:00 Insurance Challenges Undermine Auto Repair
05:09 Tampered Seat Belt System Detected
08:00 Post-Collision Inspection Basics
12:45 Car Repair Struggles and Inspections
13:26 Car Imperfections and Concerns
16:43 Professional Responsibility Irrefutable
20:29 Insurers’ Auto Settlement Practices
24:50 Researching Title 17 Regulations
28:22 CEO-Employee Pay Gap Concerns
32:29 Dispute Over $40K Repairs
36:36 Calibration and Liability in Auto Repairs
40:22 Reluctance in Auto Repair Challenges
42:08 Insurance Companies' Calibration Dispute
46:44 Licensure Tied to I-CAR Accreditation
50:01 "Advanced Auto Tools Misjudged"
51:44 Challenges in Training and Labor Rates
55:46 Expanding Mechanical Team in NJ
58:14 Enhancing Mechanical Show Value

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.