Service Evolution

www.cgpconstruction.com

Show Notes

Shownotes
(0:37) Intro
(2:22) Introducing Drew Rees
(4:42) Dutch Bros culture
(7:10) Adapting to the pandemic
(9:23) Embracing the drive-thru model
(11:32) Facility management with Dutch Bros
(13:21) Difficulties of the drive-thru model
(14:35) Positive bro culture
(15:52) Utilizing technology to streamline operations
(20:17) Drew’s expectations for 2021
(27:51) Wrap up

Quotes
“We’re a fun-loving, mind-blowing company that’s making a difference one cup at a time.  Right? There is such an air of positivity around here.  I’ve never experienced it before coming here.  I mean, you get elements of it and you get moments of it with other companies, but everyone here is focused on working hard, being good - being great really, and very very customer focused.  Everything is about the customer.  You know, every department is trying to figure out how they can impact to make that customer experience great.” (5:01)

“When you drive onto one of our sites, it’s like coming to a real small party, and you’ve just been invited.” (14:23)

Links
Shawn Black
Drew Rees
Dutch Bros Coffee  

Book Recommendations
https://www.amazon.com/Misbehaving-Behavioral-Economics-Richard-Thaler/dp/039335279X

What is Service Evolution?

Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.