1 00:00:02,520 --> 00:00:04,121 Hey there, Salon and Spa superstars. 2 00:00:04,121 --> 00:00:09,364 Welcome to Salon Swagger, your go-to podcast for all things commission-based salon and spa ownership. 3 00:00:09,484 --> 00:00:14,688 I am Brie, your host for this episode, and I am here with an amazing special guest. 4 00:00:14,708 --> 00:00:24,255 Jenelle is literally one of the most favorite people in my heart in this entire universe, and I am honored that she has taken time to spend with us today. 5 00:00:24,255 --> 00:00:30,219 If you want to know what a girl boss looks like, she is right here with us in studio. 6 00:00:30,219 --> 00:00:31,459 What's up, Jenelle? 7 00:00:31,806 --> 00:00:33,550 Hi, thanks for having me. 8 00:00:33,731 --> 00:00:34,893 Honor to be here. 9 00:00:35,494 --> 00:00:36,579 How are you doing? 10 00:00:36,886 --> 00:00:39,483 Great, very, very busy, very good. 11 00:00:40,144 --> 00:00:41,264 I love it. 12 00:00:41,264 --> 00:00:44,787 So Jenelle and I have known each other for probably about five years now. 13 00:00:44,787 --> 00:00:49,210 And when I say this girl is amazing, it is not an understatement. 14 00:00:49,351 --> 00:00:52,773 She owns several barber shops around the country. 15 00:00:52,974 --> 00:01:00,820 We actually became acquainted when she was looking for mentorship to grow her business and hit some really massive goals that she really wanted to hit. 16 00:01:00,820 --> 00:01:04,383 So I had the pleasure of coaching Jenelle for a couple of years. 17 00:01:04,383 --> 00:01:09,167 And throughout our time together, I witnessed her go from a solo barber 18 00:01:09,948 --> 00:01:14,190 unthinkable numbers as a solo, then she hired a team. 19 00:01:14,450 --> 00:01:23,295 She completely stopped providing services and focused on business growth, broke a ton of freaking barriers, if I do say so myself. 20 00:01:24,696 --> 00:01:28,838 And now she is just, she's just franchising your business. 21 00:01:28,838 --> 00:01:31,079 She's out there rocking it in every way. 22 00:01:31,079 --> 00:01:34,181 Holy smokes, I can't think of a better success story than that. 23 00:01:34,181 --> 00:01:38,603 So I just want you to know that I am so proud of you. 24 00:01:38,668 --> 00:01:41,047 and everything that you have accomplished. 25 00:01:41,954 --> 00:01:43,335 You're making me blush, thank you. 26 00:01:43,335 --> 00:01:45,196 And I'm trying to, I can't like joke. 27 00:01:45,317 --> 00:01:49,901 A compliment like that from you is a compliment and then there's a compliment from you. 28 00:01:49,901 --> 00:01:50,641 Ha ha. 29 00:01:50,992 --> 00:01:54,953 Oh, well, you did the work you did all the work. 30 00:01:54,953 --> 00:02:07,479 So with that being said, I want people to hear about your story because I think that you could really inspire people and touch people and really just help them get the drive that 31 00:02:07,479 --> 00:02:17,604 they need to see that setting goals for yourself are attainable as a solo barber or as a solopreneur right that you can become 32 00:02:17,604 --> 00:02:22,969 that boss that you wanna be, that business owner that you wanna be, the franchise owner that you wanna become. 33 00:02:23,189 --> 00:02:26,132 And there's no better person to interview than you. 34 00:02:26,132 --> 00:02:31,338 So let's kinda talk a little bit about your early career in the beauty industry. 35 00:02:31,338 --> 00:02:37,283 Maybe just a little background from the time you entered the industry until you and I met. 36 00:02:37,942 --> 00:02:41,605 Sure, so I went to cosmetology school. 37 00:02:41,605 --> 00:02:47,829 I got great grades, was paying to go to college, but nothing really appealed to me for a whole career. 38 00:02:47,890 --> 00:02:53,654 So went to cosmetology school, hated it profoundly, don't enjoy doing ladies' hair. 39 00:02:53,995 --> 00:03:00,720 The one compliment I ever got from my teacher who was like real hardcore guy was, you kind of are good at this men's hair thing. 40 00:03:00,841 --> 00:03:06,518 So I went and quit my salon job that I was just assisting at part-time and. 41 00:03:06,518 --> 00:03:09,058 did men's hair and I fell in love with it. 42 00:03:09,058 --> 00:03:10,839 I was completely in. 43 00:03:11,239 --> 00:03:16,120 It was a men's franchise kind of higher end place so I started there which was interesting. 44 00:03:16,120 --> 00:03:19,301 Not like one of the clips kind of places. 45 00:03:20,001 --> 00:03:27,343 So it set the tone for the expectations of service that I think would pretty much follow me my whole career. 46 00:03:27,583 --> 00:03:30,764 So I went on to manage a few of those locations. 47 00:03:36,490 --> 00:03:40,393 that really was the first place that showed me you could really make a living. 48 00:03:40,393 --> 00:03:46,559 I don't know how many other barbers have been like, my mom and dad are telling me get out of this, my wife, like there's no money in this. 49 00:03:46,559 --> 00:03:47,580 That is a lie. 50 00:03:47,580 --> 00:03:48,720 There's a lie. 51 00:03:48,841 --> 00:03:50,202 There is money in every industry. 52 00:03:50,202 --> 00:03:53,966 There's money in roofing and selling ice cream and barbering. 53 00:03:53,966 --> 00:03:56,748 So it just depends what you want to do with it. 54 00:03:56,748 --> 00:04:01,392 So I went from there to managing a really successful location. 55 00:04:01,392 --> 00:04:02,873 We broke a lot of the... 56 00:04:03,374 --> 00:04:07,916 corporate rules and I said this is what I've seen work and it went well. 57 00:04:08,637 --> 00:04:13,499 And so we got the highest ranking in the franchise and I thought why am I doing this for other people? 58 00:04:13,580 --> 00:04:25,287 So I went off on my own and then quickly realized that marketing for a whole place with a storefront is very different than marketing for a little suite and everyone says they're 59 00:04:25,287 --> 00:04:26,428 going to follow you and they don't. 60 00:04:26,428 --> 00:04:29,969 So whoever has dealt with that, it's not personal to you. 61 00:04:30,046 --> 00:04:30,886 It just happens. 62 00:04:30,886 --> 00:04:38,708 People really like convenience and they can love you and go to your baby shower and still not show up because they have a life and you might be out of their path. 63 00:04:38,728 --> 00:04:43,689 So went ahead and did that and then learned to. 64 00:04:45,130 --> 00:04:55,113 Market on that level and then next came actually running a business, which is very different than just attracting and maintaining clients. 65 00:04:55,113 --> 00:04:56,973 And that's where I met Lovely Bree. 66 00:04:58,518 --> 00:04:58,958 Yeah. 67 00:04:58,958 --> 00:05:00,119 Yes, that's awesome. 68 00:05:00,119 --> 00:05:02,201 You did a lot more than what you say. 69 00:05:02,201 --> 00:05:05,884 You hit unbelievable numbers as a solo. 70 00:05:05,884 --> 00:05:12,549 And I think that's something that people don't realize a lot of times when it comes to working for yourself, right? 71 00:05:13,150 --> 00:05:14,971 You can't make more time during the day. 72 00:05:14,971 --> 00:05:19,115 So there comes a point in your solo career where you hit a glass ceiling. 73 00:05:19,115 --> 00:05:20,996 There's no more time to be made. 74 00:05:20,996 --> 00:05:22,858 You can only raise your prices so much. 75 00:05:22,858 --> 00:05:24,972 So there's no more money to be made. 76 00:05:24,972 --> 00:05:29,799 And the only other way to do something is to hire a team. 77 00:05:29,800 --> 00:05:36,811 So what specific challenges were you facing that actually prompted you to really seek out coaching? 78 00:05:38,718 --> 00:05:51,043 first was I was really well aware that it was going to be different and I knew how to keep clients in my chair but I had no idea how to lead other people to keep clients in their 79 00:05:51,043 --> 00:05:51,784 chair. 80 00:05:51,784 --> 00:05:58,507 So I'm attracting all these clients, doing all this marketing I know how to do and they're not staying. 81 00:05:58,527 --> 00:06:04,489 It doesn't matter how many people I attract, I'm going to be on a hamster wheel and that's where I knew I absolutely needed help. 82 00:06:06,468 --> 00:06:07,208 Definitely. 83 00:06:07,208 --> 00:06:09,610 I think that's a problem that a lot of people face, right? 84 00:06:09,610 --> 00:06:15,395 Like we, especially as creative people, because those that do hair were just creative people. 85 00:06:15,956 --> 00:06:21,641 We think, oh my goodness, I can just open a barbershop or open a salon and do hair all day and hire people to work for me. 86 00:06:21,641 --> 00:06:25,445 And it's just going to be fun, sunshine and rainbows all the time. 87 00:06:25,445 --> 00:06:26,906 No issues, right? 88 00:06:27,206 --> 00:06:31,510 Needless to say, it is not that way in any way, shape or form. 89 00:06:31,670 --> 00:06:32,931 So with that being 90 00:06:32,931 --> 00:06:36,016 hard to watch other people take your guests and stuff? 91 00:06:36,016 --> 00:06:40,561 Like, did you have a hard time watching other people service guests and go, oh my God, I would have done it differently? 92 00:06:41,260 --> 00:06:42,300 Yes, 100%. 93 00:06:43,160 --> 00:06:52,605 And that's why it's so important that you get those operations and systems in place, right, in your business so that everything is structured and done the way that it is 94 00:06:52,605 --> 00:06:58,448 supposed to be, which is exactly what we worked on together, you know, kind of getting that in place. 95 00:06:58,448 --> 00:07:06,671 And that is why Bonnie and Clyde's has such an amazing client base and a reputation that proceeds it, in my opinion. 96 00:07:07,272 --> 00:07:08,074 What do you think? 97 00:07:08,074 --> 00:07:11,822 How did the coaching program compare to your expectations? 98 00:07:11,822 --> 00:07:16,631 What were you expecting going into coaching together and how did it kind of compare? 99 00:07:18,310 --> 00:07:28,398 I think I delusionally thought it would be easy because I already was like, I'm disciplined, I know how to track guests. 100 00:07:28,938 --> 00:07:36,024 It was harder, it was really putting a mirror in front of the holes in my leadership and my business. 101 00:07:36,064 --> 00:07:45,272 So it was just a constant reflection of what I needed to learn and be a completely different business person. 102 00:07:45,272 --> 00:07:47,593 So that was very different. 103 00:07:48,074 --> 00:07:50,216 I it is it's so different, right? 104 00:07:50,216 --> 00:07:51,737 It's just completely different. 105 00:07:51,737 --> 00:07:58,003 Well, hopefully I held up to what I needed to help you get where you needed to be. 106 00:07:58,003 --> 00:08:07,691 But in saying that, I want to kind of talk about so many people look at coaching and they look at it in such a negative aspect. 107 00:08:07,691 --> 00:08:10,433 And maybe it's for the reason that you said, right? 108 00:08:10,534 --> 00:08:13,195 It makes you see who you really are. 109 00:08:13,736 --> 00:08:24,123 I'm telling you, Janelle, if I could have found somebody, if there would have been things like this for me, when I was struggling and failing over and over again, I would have done 110 00:08:24,123 --> 00:08:25,343 it in a heartbeat. 111 00:08:25,343 --> 00:08:30,767 Another reason people don't want to do it is they don't want to invest the money that it cost into it. 112 00:08:30,927 --> 00:08:33,869 But you reap so much. 113 00:08:33,989 --> 00:08:35,050 You know what I mean? 114 00:08:35,050 --> 00:08:37,551 Like, yes, it's hard, but... 115 00:08:38,052 --> 00:08:44,760 that the revenue growth and the profitability growth that you get when you have things set up correctly is just exponential. 116 00:08:44,760 --> 00:08:47,303 And so it's really, really worth it. 117 00:08:48,044 --> 00:08:54,071 What do you feel were the most valuable lessons that you learned during our coaching time together? 118 00:08:55,466 --> 00:09:04,148 um, structure, protocol, documenting all of it, and setting expectations. 119 00:09:04,148 --> 00:09:14,452 And going back to your whole like, you know, people don't want to make the investment, first of all, I have spent hundreds of thousands of dollars lighting money on fire, 120 00:09:14,452 --> 00:09:19,633 throwing spaghetti at the wall, and then when I met you, I- 121 00:09:19,682 --> 00:09:23,523 Squished that down to one solid bill and knew what to expect. 122 00:09:23,523 --> 00:09:27,385 It was completely done Because it was very quick. 123 00:09:27,385 --> 00:09:31,007 Hey, you need process procedures and protocol now. 124 00:09:31,007 --> 00:09:33,888 I'm not scratching my head going I think we need new stations. 125 00:09:33,888 --> 00:09:37,830 I think we need more marketing I think that we need a jazzier shirt. 126 00:09:37,830 --> 00:09:46,268 None of that was important and I had no idea So again that mirror came up and you went those are the holes So 127 00:09:46,268 --> 00:09:47,268 it's funny. 128 00:09:47,268 --> 00:09:50,030 So many people that I've coached, that's what they do, right? 129 00:09:50,030 --> 00:09:53,791 Like, first of all, they're not aware of their finances in the situation at all. 130 00:09:53,791 --> 00:09:57,313 They have no idea of their business finances, but they look everywhere else. 131 00:09:57,313 --> 00:10:06,417 We need better ambiance, or we need more clients coming in, or we need all of these things when in reality, it's really, really simple. 132 00:10:06,417 --> 00:10:08,738 People think that coaching also takes forever. 133 00:10:08,738 --> 00:10:11,788 And that's not exactly true. 134 00:10:11,788 --> 00:10:20,011 If you're willing to put in the work and you're willing to do what needs to be done, and your coach is the type of coach that they're supposed to be, where they're right there 135 00:10:20,011 --> 00:10:30,575 with you every step of the way, it can get done very quickly and you can see instant growth in revenue, in team morale, in all of these things, right? 136 00:10:32,046 --> 00:10:37,468 I would even say, yeah, it accelerates it at a crazy rate. 137 00:10:37,688 --> 00:10:39,689 I mean, I would go humdrum. 138 00:10:39,689 --> 00:10:46,151 And that's the other thing too, is just because it's going steady for a minute does not mean that momentum is not coming. 139 00:10:46,151 --> 00:10:56,576 I mean, I think I jumped up six, seven thousand dollars in revenue from one month to the next when I had finally implemented everything you told me to do and actually make sure it 140 00:10:56,576 --> 00:11:00,297 was cemented and rigorous and all of a sudden now it's second nature to the whole team. 141 00:11:00,697 --> 00:11:01,375 Like that. 142 00:11:01,375 --> 00:11:03,212 I mean from one month to the next. 143 00:11:03,672 --> 00:11:05,012 Yeah, it's crazy. 144 00:11:05,012 --> 00:11:09,175 And so many people think, well, my team doesn't need structure and they don't want this. 145 00:11:09,175 --> 00:11:11,016 I don't want to be that mean boss, right? 146 00:11:11,016 --> 00:11:11,956 I don't want to do that. 147 00:11:11,956 --> 00:11:17,440 But in reality, I say this all the time, humans crave structure and rules. 148 00:11:17,440 --> 00:11:18,820 We all do. 149 00:11:19,361 --> 00:11:21,382 We're made that way, right? 150 00:11:22,102 --> 00:11:31,087 What do you feel was a particular moment or piece of advice during working with me that was a really big turning point for you? 151 00:11:32,494 --> 00:11:45,004 So I have two and they were like really big like should have had a V8 moment Was I had a problematic stylist and you said Nope, you have a so-and-so problem. 152 00:11:45,004 --> 00:11:50,609 You need to get rid of this person and I'm like, but the potential and you're like, uh-huh Uh-huh. 153 00:11:50,609 --> 00:11:51,309 I'm hearing you. 154 00:11:51,309 --> 00:11:59,916 Okay, go ahead and let him go Um, if it's up to you if you would like someone else to run that train for you and run into the ground everything You've worked hard for it sacrifice. 155 00:11:59,916 --> 00:12:01,077 No by all means 156 00:12:01,598 --> 00:12:03,598 I'm just like, you know right now, that's what needs to happen. 157 00:12:03,598 --> 00:12:06,959 And I knew down to my bones that's what I needed to do. 158 00:12:06,959 --> 00:12:12,080 So I, even though I didn't like it, I went home and just hours later did it. 159 00:12:12,221 --> 00:12:21,703 And the immediate reaction from my team of relief, from me from relief, from some of my guests, I mean just like, no, there's no going off potential. 160 00:12:21,703 --> 00:12:24,544 It's what does that person bring to the table every day? 161 00:12:24,544 --> 00:12:25,624 End of story. 162 00:12:25,624 --> 00:12:30,142 And another turning point was when, again, you were just very, I think, direct as kind. 163 00:12:30,142 --> 00:12:37,006 I don't like wondering, yes, you're always loving and wonderful, but I think you always know how to talk to me. 164 00:12:37,006 --> 00:12:38,227 I think that's the best thing. 165 00:12:38,227 --> 00:12:44,071 You're so good at reading people's personalities and reaching them and communicating them how they're going to receive it. 166 00:12:44,071 --> 00:12:50,075 I'm a direct person." And you were like, hey, you're not really truly using all your resources. 167 00:12:50,075 --> 00:12:53,737 And that was the day I realized, oh, you're just using organic strategy. 168 00:12:54,178 --> 00:12:55,759 you have to stop it. 169 00:12:55,799 --> 00:12:59,302 Because again, I kept thinking that was my problem and it just wasn't. 170 00:12:59,302 --> 00:13:00,963 So those were the two big moments. 171 00:13:00,963 --> 00:13:01,944 It was just clear as day. 172 00:13:01,944 --> 00:13:05,186 You didn't have me wonder and guess and scratch my head. 173 00:13:05,186 --> 00:13:06,988 You were like, these are the holes. 174 00:13:06,988 --> 00:13:09,890 And how am I gonna argue with someone who's so successful? 175 00:13:09,890 --> 00:13:13,613 So those were the two big moments where you kind of kicked my butt in the best way. 176 00:13:13,613 --> 00:13:15,174 And I was so relieved. 177 00:13:15,174 --> 00:13:17,415 I, thank God. 178 00:13:17,416 --> 00:13:18,537 Thank God you did. 179 00:13:18,537 --> 00:13:20,077 I don't know where I'd still be right now. 180 00:13:20,764 --> 00:13:23,885 I'm just such a, and I am, I'm a very direct person. 181 00:13:23,885 --> 00:13:33,431 I do read people well, but I'm telling you, I hired coaching programs in the past that did not work for me because they were so full of fluff all the time. 182 00:13:33,431 --> 00:13:39,254 It was the, let me tell you what's gonna kind of make you feel good just so I can keep getting your money. 183 00:13:39,254 --> 00:13:40,835 And that's not the way that I work. 184 00:13:40,835 --> 00:13:44,957 Like I truly, and I know you do too because we've had talks about this. 185 00:13:44,957 --> 00:13:47,079 I wanna revolutionize this industry. 186 00:13:47,079 --> 00:13:48,752 I want to change. 187 00:13:48,752 --> 00:13:56,055 the way that these commission salons and spas and barber shops are run so that it is a better world for everybody involved. 188 00:13:56,055 --> 00:14:05,821 And in order to do that, I need to coach people to be successful so that they can go on about their business and teach that to other people. 189 00:14:05,821 --> 00:14:09,703 And so for me, that's why I want somebody to be direct with me. 190 00:14:09,703 --> 00:14:17,307 My money, I work really, really hard for, and I don't want somebody just taking that and making me feel good every day, right? 191 00:14:17,427 --> 00:14:18,614 I want to see 192 00:14:18,614 --> 00:14:18,741 So. 193 00:14:18,741 --> 00:14:20,174 success happening. 194 00:14:21,642 --> 00:14:23,023 Yeah, you go watch a movie for that. 195 00:14:23,023 --> 00:14:24,464 Like it's not the place, you know? 196 00:14:24,464 --> 00:14:32,329 Like I feel like if every salon, cause we know, I think we've heard a lot of like the commission salon is dying. 197 00:14:32,329 --> 00:14:33,250 It is not. 198 00:14:33,250 --> 00:14:38,794 There's people out there craving a place that has high expectations like they do for themselves and their environment. 199 00:14:38,794 --> 00:14:43,678 And they don't want to deal with all of the running around and grabbing product and. 200 00:14:43,678 --> 00:14:48,341 marketing, they want to feel taken care of but with expectations. 201 00:14:48,341 --> 00:14:55,927 And if the commission industry listened to your principles, none of that conversation would be happening, truly. 202 00:14:55,927 --> 00:14:58,736 That's how I feel about that. 203 00:14:58,736 --> 00:14:59,556 that all the time. 204 00:14:59,556 --> 00:15:04,859 Like I think commission salons and spas, we just need to get our swagger back. 205 00:15:04,859 --> 00:15:05,719 It's all it is. 206 00:15:05,719 --> 00:15:15,623 We need ownership to know exactly what they're doing and to actually understand the business acumen that is involved in owning a business. 207 00:15:15,623 --> 00:15:21,445 Because when that happens, it's going to change the scope for everyone and everything. 208 00:15:21,445 --> 00:15:24,307 Most people would prefer to work for someone. 209 00:15:24,307 --> 00:15:26,927 They literally come to work, do their job. 210 00:15:26,960 --> 00:15:29,521 make good money and go home, right? 211 00:15:29,621 --> 00:15:39,506 So it's a better scenario for everyone involved and the training and education that they get is so much better than when people are renting suites or doing their own thing. 212 00:15:39,506 --> 00:15:45,510 I'm not saying there's anything wrong with it, but if I was, I'll just put myself in this scenario. 213 00:15:45,510 --> 00:15:56,575 When I was an independent contractor and I made 10K a month, I wasn't going to spend seven grand on an educational show that I needed to go to or a class that I needed to go to. 214 00:15:56,640 --> 00:15:58,944 that money, I wanted to stay in my bank. 215 00:15:58,944 --> 00:15:59,965 You know what I mean? 216 00:15:59,965 --> 00:16:09,922 But when you work for somebody who runs a proper commission salon, spa, barbershop, they're going to provide you with the type of education and skills that you need so that 217 00:16:09,922 --> 00:16:11,403 you can be successful. 218 00:16:12,942 --> 00:16:13,642 Absolutely. 219 00:16:13,642 --> 00:16:17,366 I think some people don't even have the margin of running a Facebook ad. 220 00:16:17,667 --> 00:16:17,888 Right? 221 00:16:17,888 --> 00:16:21,412 They don't want to light their money on fire, let alone get education that's top-notch. 222 00:16:21,412 --> 00:16:24,056 Like they don't have the bandwidth for that. 223 00:16:24,056 --> 00:16:24,877 Like they really are. 224 00:16:24,877 --> 00:16:27,019 People are looking to be taken care of. 225 00:16:27,019 --> 00:16:28,292 100%. 226 00:16:28,292 --> 00:16:28,852 100%. 227 00:16:29,493 --> 00:16:30,394 I don't blame them. 228 00:16:30,394 --> 00:16:31,414 I don't blame them. 229 00:16:31,455 --> 00:16:35,859 So let's talk post program because we talked about working together a little bit. 230 00:16:36,140 --> 00:16:39,302 What were the first changes that you made? 231 00:16:39,543 --> 00:16:43,927 I know a ton of them that you made, you know, while we were in the program together. 232 00:16:43,927 --> 00:16:52,235 And but what were some changes that you made after completing the program that I maybe didn't get to see that is still working for you now? 233 00:16:54,228 --> 00:16:59,032 So we decided to do a couple of extra things like extra structure, right? 234 00:16:59,032 --> 00:16:59,973 Why not? 235 00:17:00,614 --> 00:17:04,657 So we came up with things called growth evaluations. 236 00:17:04,797 --> 00:17:09,941 So every week, the manager would be very stealthy and do one on everyone. 237 00:17:10,114 --> 00:17:12,815 And so there you can argue with facts and numbers, right? 238 00:17:12,815 --> 00:17:14,696 Like it's sitting there documented. 239 00:17:14,756 --> 00:17:18,758 So she would go, hey, you're not consistently greeting your guests. 240 00:17:18,758 --> 00:17:21,019 Oh, well, of course I am. 241 00:17:21,019 --> 00:17:22,480 Hold on, here you go. 242 00:17:22,480 --> 00:17:24,762 So here's this area, this is the date. 243 00:17:24,762 --> 00:17:27,523 This is the guest interaction that happened. 244 00:17:27,863 --> 00:17:31,885 So we started going, we can't go off emotion and all that and not make it personal. 245 00:17:31,885 --> 00:17:33,526 And people don't like that, right? 246 00:17:33,526 --> 00:17:34,887 People don't wanna feel attacked. 247 00:17:34,887 --> 00:17:39,869 So if we just do it by sheer fact, we're good. 248 00:17:40,082 --> 00:17:44,027 and people are less likely to take that as a personal issue. 249 00:17:44,027 --> 00:17:46,370 So we would say, hey, what was your greeting? 250 00:17:46,370 --> 00:17:47,612 Did you walk the guests properly? 251 00:17:47,612 --> 00:17:48,633 Did you instruct them? 252 00:17:48,633 --> 00:17:53,219 Did you ask them something as simple as we have like a very intense policy? 253 00:17:53,620 --> 00:17:54,801 Men are silly. 254 00:17:54,914 --> 00:17:55,814 They just want to get their hair cut. 255 00:17:55,814 --> 00:17:56,375 They'll call Jeff up. 256 00:17:56,375 --> 00:17:58,496 You'll say, Jeff, and they'll go, right here. 257 00:17:58,857 --> 00:17:59,497 Your name's Stewart. 258 00:17:59,497 --> 00:18:00,418 You're so cute, right? 259 00:18:00,418 --> 00:18:01,138 Stop it. 260 00:18:01,138 --> 00:18:04,981 So what we do is say, hey, can I please have your first and last name? 261 00:18:05,101 --> 00:18:06,082 Oh my gosh, so wonderful. 262 00:18:06,082 --> 00:18:07,944 Now we know exactly whose guest it is. 263 00:18:07,944 --> 00:18:09,364 We don't have snafus. 264 00:18:10,165 --> 00:18:11,506 Simple as that. 265 00:18:11,606 --> 00:18:15,729 So we just came up with growth evaluations every week that are done. 266 00:18:16,350 --> 00:18:18,151 So now everyone is on their toes. 267 00:18:18,151 --> 00:18:21,493 We have started putting in secret shoppers. 268 00:18:22,502 --> 00:18:27,267 Your current guests are going to tell you wonderful things or tasks or stylists, but what are the things you're missing? 269 00:18:27,768 --> 00:18:29,870 You see your own shop every day. 270 00:18:29,870 --> 00:18:30,651 What are the things you're seeing? 271 00:18:30,651 --> 00:18:33,154 Maybe something could be cleaner, more organized. 272 00:18:33,154 --> 00:18:35,015 So we started doing secret shoppers. 273 00:18:35,776 --> 00:18:40,921 We have a handbook, which you helped me get through, but we also now have a onboarding guide. 274 00:18:41,122 --> 00:18:50,113 And that onboarding guide also has separate expectations, product list, product knowledge, this is how you're supposed to do things, and then videos. 275 00:18:50,113 --> 00:18:58,203 This is a shampoo video, this is a clip of how the haircut process goes, all those things so that before they walk in for their first day, they're already familiar. 276 00:18:58,203 --> 00:19:00,125 They have to watch all of those things. 277 00:19:01,010 --> 00:19:05,413 And then consultation spelled out just completely A to Z. 278 00:19:05,433 --> 00:19:08,155 And they're given all of that in that packet. 279 00:19:08,155 --> 00:19:11,077 So we have an onboarding packet to set expectations. 280 00:19:11,597 --> 00:19:16,421 And we're also working currently on incentives for people in there for two years or more. 281 00:19:16,421 --> 00:19:17,722 We started doing plaques. 282 00:19:17,722 --> 00:19:20,323 So we did like bold, you know, and like crystal plaques. 283 00:19:20,323 --> 00:19:23,465 This is two years of service, whatever people like to be recognized. 284 00:19:24,486 --> 00:19:27,168 So we started doing long-term things like that. 285 00:19:27,348 --> 00:19:29,226 We are looking to like telehealth. 286 00:19:29,226 --> 00:19:33,768 for our stylists that I can cover so they don't have to pay for little doctor's visits and stuff. 287 00:19:33,768 --> 00:19:39,910 That's something in our industry that's really unfortunately is a big gap and we're just trying to keep people around. 288 00:19:39,910 --> 00:19:42,491 We're trying to take care of their whole selves. 289 00:19:43,712 --> 00:19:46,713 So that is a couple of things that we started doing. 290 00:19:46,828 --> 00:19:47,748 Yeah, I love it. 291 00:19:47,748 --> 00:19:54,952 I love seeing all the things that we discuss and that you create, you know, and then implementing them and things of that nature. 292 00:19:54,952 --> 00:20:06,239 So I was going to ask you kind of how has your business grown or evolved since we coached together, but I would really like you to kind of tell them the entire journey of us 293 00:20:06,239 --> 00:20:14,603 coaching together, kind of where your numbers were before, you know, you were solo where they were before when you first got your team hired, what those numbers looked like and 294 00:20:14,603 --> 00:20:15,145 kind of 295 00:20:15,145 --> 00:20:17,446 what it looks for you right now. 296 00:20:20,098 --> 00:20:27,003 Okay, so I started solo doing maybe six grand a month, right? 297 00:20:27,003 --> 00:20:31,826 So with the time we're done buying product and retail and paying for rent, that wasn't going to cut it. 298 00:20:31,826 --> 00:20:41,212 And then I went to 12K in 90 days, so doubled income in 90 days, a little less. 299 00:20:41,212 --> 00:20:43,153 And then went from there to... 300 00:20:44,242 --> 00:20:47,345 I kept scaling up my studio even just a bit more. 301 00:20:48,027 --> 00:20:52,874 Then I hired one other person just two days a week when I was not in the studio. 302 00:20:53,055 --> 00:20:58,001 We got to around 15 or so. 303 00:20:59,514 --> 00:21:00,674 And then kind of plateaued there. 304 00:21:00,674 --> 00:21:11,657 Like you said, there was not enough room in the building And then we went off to our own and we flirted between 17 to 18 grams for I don't know how many months because I was just 305 00:21:11,657 --> 00:21:26,001 really interested in getting in my own way and then We hit where you kind of said here's your things you really need to get done specifically and I finally listened Then we hit 306 00:21:26,001 --> 00:21:27,021 20k 307 00:21:27,882 --> 00:21:34,603 consistently which you know three grand for is like the biggest treat and I was like I can pay myself now. 308 00:21:35,424 --> 00:21:38,925 And then we went from that to 25k really consistently. 309 00:21:39,325 --> 00:21:50,408 We flirted between that for a while because we got short staffed and we're constantly, another thing is quick to fire you know and I'm okay with that now because we wanted the 310 00:21:50,408 --> 00:21:53,829 expectations that yeah I feel like I was compromising so much so. 311 00:21:55,486 --> 00:21:59,647 So then we went over to around 34. 312 00:22:00,448 --> 00:22:04,309 And keep in mind, we're a barber shop, there's no high tickets, there's none. 313 00:22:04,309 --> 00:22:11,912 They're 45 to $60, and none of our stylists work 40 hours a week, not one. 314 00:22:12,713 --> 00:22:22,377 We have two people right at 26 hours, one right at 29, and then we've got one at 18. 315 00:22:22,377 --> 00:22:24,977 And we finally just got one more barber at 30. 316 00:22:25,150 --> 00:22:30,173 So this is going to be her first full month coming up. 317 00:22:30,173 --> 00:22:35,535 So right before her, yeah, around 34, but we're hoping to hit close to that 40K mark. 318 00:22:35,916 --> 00:22:37,797 So super excited about that. 319 00:22:38,277 --> 00:22:42,360 And then just started, yeah, I'm really excited. 320 00:22:42,360 --> 00:22:44,441 Oh, and then we franchised out the concept. 321 00:22:44,521 --> 00:22:46,242 So the coaching works. 322 00:22:46,242 --> 00:22:48,183 It doesn't matter, people go, it doesn't work in my industry. 323 00:22:48,183 --> 00:22:50,224 It doesn't work in my neighborhood, total lie. 324 00:22:50,585 --> 00:22:52,305 There was some people. 325 00:22:52,966 --> 00:22:56,147 I think it is important to tell them someone is just not an employee. 326 00:22:56,147 --> 00:22:57,707 They just are not employable. 327 00:22:58,887 --> 00:23:00,248 And that's okay. 328 00:23:00,268 --> 00:23:03,429 So it was some friends and they were like, well, I guess if we fail, we'll just go to you. 329 00:23:03,429 --> 00:23:08,510 And I said, I know you, you're always going to want to crawl your way out and be on your own. 330 00:23:08,510 --> 00:23:11,451 So I offered to franchise the concept to them. 331 00:23:11,451 --> 00:23:12,331 And they agreed. 332 00:23:12,331 --> 00:23:15,252 And we did coaching just like you had taught me. 333 00:23:15,392 --> 00:23:17,233 And we structured it. 334 00:23:17,233 --> 00:23:20,153 And I said, give me 60 days uninterrupted. 335 00:23:20,522 --> 00:23:23,984 In 32 days they said we don't need you anymore, thank you so much. 336 00:23:24,045 --> 00:23:30,010 And they went from 6 grand for both of them a month to 18k a month. 337 00:23:30,010 --> 00:23:32,092 In about 6 months. 338 00:23:32,092 --> 00:23:33,553 Yeah. 339 00:23:33,553 --> 00:23:34,198 So yeah. 340 00:23:34,198 --> 00:23:34,739 awesome. 341 00:23:34,739 --> 00:23:41,023 It just, I have chills, literally, from where you were to where you are now is amazing. 342 00:23:41,023 --> 00:23:47,887 How do you feel the success that you have has impacted you personally and professionally? 343 00:23:49,566 --> 00:23:54,517 Ooh, okay, so personally it's made me... 344 00:23:56,426 --> 00:24:00,427 Like you said, people like expectations and rules and boundaries. 345 00:24:00,528 --> 00:24:07,091 It's made an unmovable sense of expectations I have for everybody around me. 346 00:24:07,451 --> 00:24:13,274 I expect full kindness and consistency out of everybody in my life. 347 00:24:13,414 --> 00:24:20,370 And if that is not given to me, I am not interested in taking the time out. 348 00:24:20,370 --> 00:24:22,070 for those kinds of energies. 349 00:24:22,071 --> 00:24:35,300 My business, the team that loves me so dearly, my husband, they deserve all of my best and I cannot if I'm pouring out with people who lack boundaries and standards for themselves. 350 00:24:35,300 --> 00:24:42,565 So it went trickled into my friendships, other relationships outside of that, acquaintances. 351 00:24:42,565 --> 00:24:49,869 So having you put that mirror up to me and understand that trickled into my whole life. 352 00:24:50,006 --> 00:24:51,508 And it's not coincidental. 353 00:24:51,508 --> 00:24:56,335 I'm just like, everyone's so positive and forward moving and ambitious around me. 354 00:24:56,496 --> 00:24:59,622 That's not by accident. 355 00:24:59,622 --> 00:25:03,247 I started to choose those people only. 356 00:25:03,768 --> 00:25:05,009 So that's what it's done. 357 00:25:05,773 --> 00:25:06,673 I love that. 358 00:25:06,673 --> 00:25:08,854 I that is freaking amazing. 359 00:25:08,854 --> 00:25:10,535 I absolutely love that. 360 00:25:10,535 --> 00:25:23,000 You're also like I think it's important for everybody to know that you live like half a world away from where your business is right now, right? 361 00:25:23,000 --> 00:25:27,462 And it is running the way that it's supposed to run without you there. 362 00:25:27,542 --> 00:25:30,763 And you're taking a paycheck for that, right? 363 00:25:30,763 --> 00:25:31,236 Like 364 00:25:31,236 --> 00:25:34,237 because you're still invested in the business, you're still running the business. 365 00:25:34,237 --> 00:25:45,263 And so I think it's important for people to see, that is a huge, remarkable success that you haven't even mentioned that I think needs to be brought up because you got to move to 366 00:25:45,263 --> 00:25:53,987 the place where you've always dreamt of living and you still own and run your business and it's just going like it should be, right? 367 00:25:54,910 --> 00:25:55,870 Yes, I forgot. 368 00:25:55,870 --> 00:25:56,511 Yes, you're right. 369 00:25:56,511 --> 00:25:59,493 So because of you, I've always wanted to live in Las Vegas. 370 00:25:59,493 --> 00:26:03,636 I lived in Atlanta for so quite literally across the whole country. 371 00:26:03,876 --> 00:26:05,337 I am able to. 372 00:26:05,994 --> 00:26:10,897 I just, I run payroll, I take a look, everything does what it's supposed to do and it runs without me. 373 00:26:10,897 --> 00:26:20,544 The franchise also runs without me because I get, you know, my paycheck from the barbershop, I get royalties from that location and I'm now my third location. 374 00:26:20,544 --> 00:26:25,427 I'm starting off again, like from the ground up, just little old me trying to get connected to the community. 375 00:26:25,427 --> 00:26:32,492 To be honest, I won't do it as long, it's not necessary, but I do want to get familiar and plug myself in. 376 00:26:32,492 --> 00:26:34,973 So this will be our third location. 377 00:26:35,338 --> 00:26:36,216 clear across the country. 378 00:26:36,216 --> 00:26:37,118 amazing. 379 00:26:37,118 --> 00:26:37,718 I love that. 380 00:26:37,718 --> 00:26:39,320 That is so freaking cool. 381 00:26:39,320 --> 00:26:40,702 That's so cool. 382 00:26:40,882 --> 00:26:51,595 I think one of the questions that I kind of wanna ask you just for my personal know is, what do you wish that you would have known before beginning our coaching relationship? 383 00:26:53,904 --> 00:26:57,789 Oh, where do I get started with that one? 384 00:26:57,849 --> 00:26:58,559 Hehehe 385 00:27:00,670 --> 00:27:07,837 I think I should have, I wish I would have known I had to be immediately prepared to wear different hats and evolve. 386 00:27:09,439 --> 00:27:16,105 I was unfortunately this person like, well that's what works and very definitive, but again. 387 00:27:16,490 --> 00:27:21,273 Marketing for yourself in a solo studio is different than marketing for a team. 388 00:27:21,634 --> 00:27:25,797 Expectations for yourself are clear set and they're not for a team. 389 00:27:26,798 --> 00:27:30,981 The feel and the environment, the structure you need to create will be different for you versus a team. 390 00:27:30,981 --> 00:27:40,469 So I was so definitive on like this works and I wish I just would have been, I wish I would have shed that immediately before working with you. 391 00:27:41,370 --> 00:27:45,833 And I just wish I would have met you maybe like 10 years sooner. 392 00:27:46,350 --> 00:27:50,475 because I probably would be like early retired in Tahiti. 393 00:27:50,475 --> 00:27:55,021 So yeah, just sooner would have been good. 394 00:27:55,021 --> 00:27:56,262 Absolutely. 395 00:27:57,225 --> 00:28:01,546 But I think the points that you make are very valid, right? 396 00:28:01,546 --> 00:28:05,968 We all, it's really hard, change is hard, change is hard. 397 00:28:05,968 --> 00:28:08,309 And our businesses are our babies. 398 00:28:08,309 --> 00:28:17,491 And so when you start working with someone and they come in and they're like, Janelle, I love you butt, you know, that butt word is always like, ugh. 399 00:28:18,396 --> 00:28:19,656 It's really difficult. 400 00:28:19,656 --> 00:28:27,638 We don't wanna change the things about ourselves and about our business and about all of the, or we don't want anybody telling us that they aren't right. 401 00:28:27,638 --> 00:28:34,560 And I think it's important for people to understand that's not a coach saying that you're not good enough or you're not doing things correctly. 402 00:28:34,560 --> 00:28:37,221 There's just a better way to go about it. 403 00:28:37,221 --> 00:28:44,563 As a coach myself, I learn new things every single day that I implement, you know, and that I change and that I do. 404 00:28:44,563 --> 00:28:47,183 In fact, the program that I have now, 405 00:28:47,464 --> 00:28:50,926 is on steroids compared to when you and I work together. 406 00:28:50,926 --> 00:28:53,488 And so I evolve as well as a coach. 407 00:28:53,488 --> 00:28:57,070 So I think it's important for people to know and understand that. 408 00:28:57,070 --> 00:29:05,455 What advice would you give to current or maybe prospective members that may be looking to work with a coach or with the Beauty Biz agency? 409 00:29:07,230 --> 00:29:14,591 First of all, I just want to say I'm super jealous because I already loved working with you and I feel like I got the most value I got my whole career working with you. 410 00:29:14,592 --> 00:29:19,413 So I can't even imagine if it's even like more in like in depth now So jealous. 411 00:29:19,533 --> 00:29:33,437 Um, my thing I would say is like Run don't walk to coaching and stop thinking about what is going to cost you and think about what's going to cost you So don't go into the dollars 412 00:29:33,437 --> 00:29:33,997 and stuff. 413 00:29:33,997 --> 00:29:36,682 Like what is it costing you to play small? 414 00:29:36,682 --> 00:29:46,766 to not expedite your success, to not get yourself on track, because we both know it is very easy, right, just a few months to run out of money because you're lacking 415 00:29:46,766 --> 00:29:52,288 consistency, you have people walking out, you don't wanna keep stylist, the list is endless. 416 00:29:52,588 --> 00:29:55,589 What is it costing you to not do this? 417 00:29:55,589 --> 00:30:06,014 And what it cost me was hundreds of thousands of dollars and my peace of mind, and thank God I had kindness in my life, but not everyone is going to understand you. 418 00:30:06,014 --> 00:30:12,778 Not everyone's gonna have an understanding husband who is willing to take up every last moment of your time into your business. 419 00:30:12,778 --> 00:30:17,160 So what is it costing the people around you too and your loved ones? 420 00:30:18,021 --> 00:30:23,324 It is selfish of you to take all of that away from them. 421 00:30:23,425 --> 00:30:27,767 So think of a way to get it done because it is costing you. 422 00:30:27,767 --> 00:30:31,389 So don't think about what it's costing you, think about what it's really costing you. 423 00:30:32,192 --> 00:30:32,912 I love that. 424 00:30:32,912 --> 00:30:33,872 I love that. 425 00:30:33,892 --> 00:30:36,533 I always say, if not now, when, right? 426 00:30:36,533 --> 00:30:47,959 There's so many people out there that have been living the same life or doing the same thing for five, 10, 15, 20 years, and they want change and they talk about change all the 427 00:30:47,959 --> 00:30:55,562 time and they have big dreams and goals, but they'll never actually take the step or the action to get there. 428 00:30:55,562 --> 00:30:59,683 And so I think it's really important for people to understand that 429 00:30:59,912 --> 00:31:10,795 Yes, it may be a sacrifice for 30, 60, 90, 120 days, but as things start to change, you get your life back, you get your business back. 430 00:31:10,795 --> 00:31:14,956 And those dreams become a reality, they become attainable. 431 00:31:15,036 --> 00:31:21,698 And you can retire one day because in this industry, nobody is ever set to retire. 432 00:31:22,178 --> 00:31:26,879 90% of people plus, they live off of Social Security. 433 00:31:26,959 --> 00:31:28,539 When they get off of 434 00:31:28,632 --> 00:31:33,458 you know, out of working from a salon or doing hair or skin or nails or whatever it is. 435 00:31:33,458 --> 00:31:34,579 And that's horrible. 436 00:31:34,579 --> 00:31:36,020 No other. 437 00:31:36,281 --> 00:31:38,183 Companies or industries does that. 438 00:31:38,183 --> 00:31:42,048 Why do we belittle ourselves and this industry so much? 439 00:31:42,048 --> 00:31:44,151 It is it's painful to me. 440 00:31:44,151 --> 00:31:47,034 It is so painful because this is a profession. 441 00:31:47,034 --> 00:31:48,455 It is not a hobby. 442 00:31:49,104 --> 00:31:50,025 Me? 443 00:31:50,025 --> 00:31:50,725 Oh! 444 00:31:51,446 --> 00:31:52,327 Yes! 445 00:31:52,327 --> 00:31:55,130 Stop treating it like it's a job, it's a career. 446 00:31:55,130 --> 00:31:57,172 Yes, absolutely! 447 00:31:57,272 --> 00:31:59,174 I completely agree. 448 00:31:59,174 --> 00:32:00,355 Oh, that was really well said. 449 00:32:00,355 --> 00:32:02,557 I absolutely love that. 450 00:32:02,557 --> 00:32:08,083 right, well, this question I am super excited for because, like I said, I just I'm so proud of you. 451 00:32:08,083 --> 00:32:09,824 But what's next for you? 452 00:32:09,824 --> 00:32:11,826 What are you working on? 453 00:32:11,866 --> 00:32:15,851 What what can people be seeing from you? 454 00:32:15,851 --> 00:32:20,775 I want to know what you've got going on because I know it's going to be great, whatever it is. 455 00:32:22,266 --> 00:32:24,028 I am, yeah, I'm excited. 456 00:32:24,028 --> 00:32:33,375 I, so doing Las Vegas, going to expand it to a full location just like the one in Atlanta, looking to franchise out more. 457 00:32:34,236 --> 00:32:36,738 Going to start doing that here shortly. 458 00:32:37,859 --> 00:32:42,182 And finally, because of your coaching, I am coaching as well. 459 00:32:42,182 --> 00:32:44,304 So it's called the Barber Biz. 460 00:32:44,304 --> 00:32:46,085 It's specifically for... 461 00:32:46,262 --> 00:32:54,287 people in the barber industry just because it is a little bit different to market to men clients hell. 462 00:32:55,488 --> 00:32:58,971 Buying product is a different psychology. 463 00:32:59,431 --> 00:33:01,733 Reaching out marketing is different. 464 00:33:01,773 --> 00:33:03,895 And I'm just again like you, you want to change it. 465 00:33:03,895 --> 00:33:08,378 I'm so tired of hearing the I just cut men's hair, I can't make any money. 466 00:33:08,378 --> 00:33:09,319 That's exhausting. 467 00:33:09,319 --> 00:33:10,820 It's not true. 468 00:33:10,940 --> 00:33:13,261 And I want to put an end to that. 469 00:33:13,338 --> 00:33:16,380 And so I am so passionate to change that industry. 470 00:33:16,380 --> 00:33:21,724 The barbering industry is not always the most known for being professional and consistent in money making. 471 00:33:21,724 --> 00:33:25,006 And I want to change that as soon as humanly possible. 472 00:33:25,006 --> 00:33:30,109 So doing coaching is the next big thing I'm super, super excited about. 473 00:33:30,852 --> 00:33:31,372 love that. 474 00:33:31,372 --> 00:33:33,713 And I think it is very needed. 475 00:33:33,713 --> 00:33:37,676 I you know, people say all the time, there's 1000s of coaches out there. 476 00:33:37,676 --> 00:33:40,558 And there are there's 1000s of coaches out there. 477 00:33:40,558 --> 00:33:43,460 But there's billions of people in this world. 478 00:33:43,460 --> 00:33:46,702 And everybody relates to somebody different. 479 00:33:46,782 --> 00:33:56,048 And I think it's really important that if you're looking for coaching, because even with you and I in our relationship, like, I had to think outside the box, right? 480 00:33:56,048 --> 00:33:58,950 When I was coaching you, because like you said, it is different. 481 00:33:58,950 --> 00:34:00,752 It's a barbershop, you're catering 482 00:34:00,752 --> 00:34:01,692 to men more. 483 00:34:01,692 --> 00:34:08,658 And so I really had my work cut out for me to try to figure out some things that we could do that would make it work for you. 484 00:34:08,658 --> 00:34:10,339 And we did that. 485 00:34:10,339 --> 00:34:16,164 But I can only imagine what a program that you create is going to be like because you've been there. 486 00:34:16,164 --> 00:34:17,585 You've been in that battle zone. 487 00:34:17,585 --> 00:34:19,527 You have the scars to prove it. 488 00:34:19,527 --> 00:34:26,273 And so you leading people into the success that they can have just like you is phenomenal. 489 00:34:26,273 --> 00:34:28,655 Like I cannot wait to see what comes of this. 490 00:34:28,655 --> 00:34:30,295 I think it is amazing. 491 00:34:31,330 --> 00:34:32,030 Well, thank you. 492 00:34:32,030 --> 00:34:32,711 I appreciate it. 493 00:34:32,711 --> 00:34:34,313 It really is thanks to you. 494 00:34:34,313 --> 00:34:38,758 I just, I'm a big, softy bag of emotions. 495 00:34:38,758 --> 00:34:40,360 So I just thank you so much. 496 00:34:40,360 --> 00:34:43,143 I really, again, I wish I just would have met you sooner. 497 00:34:43,824 --> 00:34:51,774 The kind of confidence you instilled in me, like you really made me feel like I was capable. 498 00:34:51,774 --> 00:34:58,399 of all the things, literally hearing hard things I didn't want to hear, doing all the things, having the structure and consistency. 499 00:34:58,560 --> 00:35:08,489 You saw potential where there was moments I did not see any in myself and I was overwhelmed and you were constantly throwing me a life raft so I just want to say thank 500 00:35:08,489 --> 00:35:17,317 you and I'm just, I'm so, so fortunate that we crossed paths and I was able to have you coach me. 501 00:35:18,416 --> 00:35:19,736 Well, I feel the same way. 502 00:35:19,736 --> 00:35:30,280 I am so proud of you, like I said, and I am honored that you have taken everything that we've learned and that you've created, and you are now going to help other people. 503 00:35:30,280 --> 00:35:33,082 Like you're gonna follow in my footsteps and help other people. 504 00:35:33,082 --> 00:35:37,924 I think that is the coolest thing that I've heard in a really, really long time. 505 00:35:37,924 --> 00:35:47,947 So with that being said, before we kind of wrap everything up just a little bit, any last words that you have, I think it's really important to tell people also 506 00:35:47,952 --> 00:35:55,223 how they can reach out to you and get ahold of you if they're interested because people need coaching and tell them how to get it. 507 00:35:56,267 --> 00:36:00,010 True, so you can find me on TikTok for the Barber Biz. 508 00:36:00,010 --> 00:36:04,975 There is a link right there to a, actually kind of a presentation. 509 00:36:04,975 --> 00:36:06,096 It's more just like a webinar. 510 00:36:06,096 --> 00:36:09,579 Like this is exactly what I did for this shop in particular. 511 00:36:09,579 --> 00:36:12,803 It has very, very specific numbers, dates, everything. 512 00:36:12,803 --> 00:36:14,504 So it's really transparent. 513 00:36:14,744 --> 00:36:17,487 Same thing, Barber Biz, look us up online. 514 00:36:18,188 --> 00:36:20,429 And we have an Instagram as well. 515 00:36:21,312 --> 00:36:21,912 I love that. 516 00:36:21,912 --> 00:36:22,712 That's awesome. 517 00:36:22,712 --> 00:36:24,913 So you heard it here first guys. 518 00:36:24,913 --> 00:36:32,395 If you are a barber or a barbershop owner or any of that reach out to Janelle because her success is proven. 519 00:36:32,395 --> 00:36:34,496 Her strategies, they're proven. 520 00:36:34,496 --> 00:36:39,057 I don't think of anything better you could get than to follow in her footsteps. 521 00:36:39,057 --> 00:36:39,997 I love it. 522 00:36:39,997 --> 00:36:47,684 Well, thanks so much for joining me today and letting everyone hear just this inspiring journey that you've that you've gone on. 523 00:36:47,684 --> 00:36:50,206 You did get married in the midst of all of this too. 524 00:36:50,206 --> 00:36:51,467 We forgot to mention that. 525 00:36:51,467 --> 00:36:53,569 So congratulations on that. 526 00:36:53,569 --> 00:36:56,591 I know it's been a while, but that is amazing. 527 00:36:56,852 --> 00:36:59,314 Your success is really a testament to the... 528 00:37:00,636 --> 00:37:01,796 It was a lot. 529 00:37:01,997 --> 00:37:09,204 Your success, in my opinion, is really a testament to the power of dedication and also the right guidance. 530 00:37:09,204 --> 00:37:13,447 When you get that right guidance, it can just change your life in so many ways. 531 00:37:13,668 --> 00:37:24,411 So to all of our listeners out there, we hope that today's episode gave you some valuable insights into how transformative coaching can actually be, not just for your business, but 532 00:37:24,411 --> 00:37:26,611 for your personal growth as well. 533 00:37:27,411 --> 00:37:37,394 If you are feeling inspired and think you could benefit from some strategies or support, you can go to Janelle for barbering, all things barber, barbershop related, right? 534 00:37:37,394 --> 00:37:41,675 She told you exactly how to get there and we will link it underneath the video. 535 00:37:41,700 --> 00:37:51,286 But you can also, if you are a commission salon or spa owner, you can visit our website or follow us on social media, www. 536 00:37:51,286 --> 00:37:53,528 to learn more about our coaching program. 537 00:37:53,528 --> 00:38:00,612 Don't forget to subscribe to Salon Swagger on all of your favorite podcast platforms so that you can catch all of our upcoming episodes. 538 00:38:00,612 --> 00:38:07,297 We're going to probably have Janelle back on because she's just that amazing, and we're going to have some other guest appearances pretty soon. 539 00:38:07,377 --> 00:38:11,108 We have some more exciting stories, tips lined up for you guys. 540 00:38:11,108 --> 00:38:16,798 visit our website for those free resources that you can implement immediately to generate more revenue. 541 00:38:16,819 --> 00:38:19,523 Janelle, do you have anything like that on your website? 542 00:38:21,607 --> 00:38:24,079 Um, not currently, no. 543 00:38:24,508 --> 00:38:32,453 Okay, keep an eye on her website because she may have some freebies for you pretty soon so that you can kind of see what she's got going on. 544 00:38:32,494 --> 00:38:36,237 I think that would be really, really cool to have, but thank you guys for tuning in. 545 00:38:36,237 --> 00:38:41,380 And remember your business success is only a few strategic steps away. 546 00:38:41,381 --> 00:38:46,544 Until next time, keep slaying those business goals with style, SaaS, and a whole lot of swagger.