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Hi, everyone, and welcome back
to Urgent Care Unscripted.

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My name is Barbara Alter.

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I am the Director of operations
and business

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development for AFC
Urgent Care in West Haven.

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And this is Mohammad Salon and
the franchisee and owner of the is here.

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The game is great. And

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today we are here to, discuss workplace

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safety and occupational health services,
something that impacts everyone.

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So it is no matter the size of industry
or where you work.

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You are in it and we are going to talk
a little more detail about it.

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Yeah.

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This is a topic that I think
goes under the radar for most people.

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And they don't think about, 
occupational health when it comes to an

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urgent care.

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But it's very important
and it can definitely make a difference

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for your business
and for yourself as an employee as well.

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And I'm Felix Pacheco, happy to be here,

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medical director
for the AFC West saving urgent care.

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And we are very happy to have Felix here.

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His, veteran, your physician at the,

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and he is the leader of our clinical team
at West Haven.

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So now we go.

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Yeah, let's start with the topic.

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What is it
that we can actually do for employers

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at an urgent care?

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Every employee

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wants to ensure the health
and safety of their employees.

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So, if there, you know, injuries happen,
then we're occasional falls.

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If you work with machinery, and,

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when these accidents happen,
they need, usually you,

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is it safe for them to return to work?

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Is there any significant injury
to the individual?

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So in those cases, you need an evaluation,

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and we can provide
that sort of medical evaluation.

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Yeah.

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And in what doctor said if

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what of the keyword in there is accident
that can happen any time.

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And according
responding to that keyword. Yes.

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Yes. Interest haven is open
seven days a week.

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You can walk in any time.

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You can even

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consider and consult with us before
you have to go to an emergency room.

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And we can advise what the next step
would be to.

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Yeah, absolutely.

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One other things that we also do
at the urging care

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for a lot of the employers is a dot
physicals.

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That's a big one.

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And we can also do employment physicals,
drug screenings.

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So those are all boxes that we can check

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as your partner in this,
you know, employer world.

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There's also a key, level of access
when you have an urgent care

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that you're working

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with directly because, you know,
you're going to get your results on time,

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you know, that you can get your patients
in and out as quickly as possible,

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since you are typically you're paying
for that employer's time.

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So if you have a relationship
with your local urgent care,

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I think it's it's a big, big help

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and a big, big difference
for your, for your business for sure.

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And those, again, to, to that keyword
of when the accident happens.

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You want to be prepared for that.

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And as long as you have that relationship
with the urgent care

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or the local, clinic,
what comes with that relationship?

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If we can get some more information
about the profile of your industry

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or the profile of your workforce,
or the job descriptions up of your staff,

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then we can be better prepared to serve

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your needs when that accident happens
and know about what kind of injury.

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And, I'll be, in a more educated manner.

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Yeah.

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My initial response,
I was focusing on the, current employee.

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Employee. But,

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she mentioned

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the good points from, like,
the pre-employment process

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and how screenings
are typically involved there.

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But then there's also continuous

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screenings for certain positions, like,
you know, D.O.T.

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physicals and,
you know, truck drivers and such.

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You know,
so we do all that if you think about,

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the things that are required
for a lot of weeks and in general,

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pre-employment
physical and, minor injuries,

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pretty much include that as well.

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Yeah.

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I feel like,

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can you touch base on a little bit
as from a provider's perspective,

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what that importance is in your eyes
to have a relationship with an urgent care

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when it comes to getting your employment,
you know, even getting back to work,

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like, as far as restrictions,
I know that sometimes that's tough for

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for you guys as providers

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to determine whether or not you're going
to send that patient back to work.

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But can you can you tell us the difference
between knowing the job descriptions

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and knowing what they can and cannot
do, versus you just being blindly

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told this patient can't go back to work?

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Yeah. Like with any,

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functional

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assessment and trying to get an idea
as to what they do as a baseline,

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how to determine
whether or not they can return to that.

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A good example would be some of those
like lifting heavy objects,

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or they have a back injury
and they can't bend over that.

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Obviously it's a limit to that.

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However, if they have,

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like a cut,

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a minor cut, that wouldn't necessarily
prevent them from doing the heavy lifting.

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So yeah.

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That's a, a functional assessment,
the location of the clinic,

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especially in relation to the facility
and the employees homes,

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make it easy to get rechecked
because oftentimes, make an assessment

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and the injury is such a time zero.

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In three days, we expect it to be better.

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But I mean, will
it will not be as unclear.

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And they sometimes need reevaluation.

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The convenience of rotation
makes that more feasible.

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Yeah.

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I think what we're trying to say
here is that, there is a smarter

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and more collaborative way of handling
this kind of situation.

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You would want to take a, think about it
in a, like, an end to end solution

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when you have that relationship
in advance, when we have the profile of

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your work and we know what kind of injury
they might come in with,

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and we know that you want that staff
to be back at work

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as soon as possible for the staff's
benefit, your benefit.

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And we want to work with you
to provide that solution

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in as perfect manner as possible.

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And and that all requires that pre-work
of establishing the relationship,

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sharing this information in advance,
and not wait for the accident to occur

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with a clinic
that's also geographically to,

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Felix's point is, close to you

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so that, it's the most efficient
and time saving for everyone.

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And that's what it is, is
instead of a statement comes

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with that proper planning and advance
notification and so forth.

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Yeah.

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I think one thing the employers

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a lot of times don't think about
is that pre-employment physical.

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I think it's a great way to have
a baseline of where you're starting

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with that employee because like we've
mentioned here, accidents happen, right?

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But if you know that that employee
had previously,

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a back injury,
you might know at that point.

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Okay.

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Well, if the patient
if this employee has a back injury,

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then I know that I can't put him
in a position where he's going to be,

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lifting heavy boxes.

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So we'll be able to kind of assess
that for you and fit the right role

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for that person, too.
So it's it's a great way.

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And I think it keeps your also
your employees happy.

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If you're doing that yearly physical,

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you're less likely to have somebody
getting sick all the time because you're

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trying to catch these things
ahead of time, right? Felix?

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Wouldn't you agree with that?

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Yeah.

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The preventative aspect, could play
a, a small portion of it,

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but it could hopefully identify things
early on

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and ideally prevent the kind of injuries
that could occur at the workplace.

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Yeah.

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So I think it's also those like the
the different kinds of injured injury.

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Plus there is a physical aspect
of being injured.

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And then there's the psychological
or mental aspect of

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you know, some suffering also that,

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that, that will have to be addressed
and properly solved for,

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I mean, mentally a person
once one's affected physically,

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that mental effect can carry on for days
and weeks and months.

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And, and that can affect the also.

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So how do we handle all of that and what
we do to put together proper solutions.

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Yeah. Also a very certified psychiatrist.

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So that would be.

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He is joking.

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So when employers make, I think health

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just part of their workforce in general,
it definitely improves their workforce.

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It improves their employees
health, makes them happier.

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We I mean, we have a business that we run
between the three of us.

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We have obviously tons of staff
that we work that we work with.

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And I think

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one of the big things that we do for
our staff is keeping them happy mentally.

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And sometimes that includes making sure
that they're being properly treated.

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But it also ensures
that they're getting their health checks,

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within the time frame that is needed.

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So thankfully, we are in urgent care
so they can come to us any time.

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But, it's good to have that relationship
as an employer.

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Yeah, I think it's one less worry.

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One less worry.

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Yeah.

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And if you're a business owner or manager
listening to the podcast right now.

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So again, to build that relationship
now is the best time

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versus waiting for the next accident
to happen and impact your business.

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So you want to be proactive about it
and reach out

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and start working towards,
you know, proactive solutions.

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Yeah.

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Oh, one thing
I didn't mention that I wanted to touch

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based on is when you have a relationship
with your urgent care,

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typically you can get lower
pricing on all the work that or all

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the physicals and checkups that you are,
or even a sick with a sick visit.

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If you don't want to go to a workman's
comp,

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you can do, direct
pricing with that location.

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And that way
it doesn't affect your workman's comp.

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So those are also things
to think about as a business owner,

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building that relationship
with your local urgent care, for sure.

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All right.

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We covered a lot about,
workman's comp and occupational,

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health, the topic and how to handle this.

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And, in a planned manner.

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What are the benefits of

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benefits of, sharing information,

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with your closest and, best,

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for the benefit of you and your staff?

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You appreciate, listening to the podcast.

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And thanks for this.
And thanks for joining.

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Thank you.

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Or located at 354 Sawmill Road in West

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Haven, AMC right here, right now.