The Grown-Up Table: Conversations On Character And Life

What does “value” mean and why can two people walk away from the exact same experience feeling completely differently about what they received?

Grant sits down with marketing veteran Eric Bierbrier to identify the relationship between value, values, and expectations. From airlines and hotels to restaurants, car dealerships, dentists, and even a cup of coffee, they explore how price, convenience, customer service, and the “hassle factor” shape our perception of whether something is truly worth it.

The conversation also covers what happens when businesses lose sight of the customer. Grant and Eric consider how upselling, changing expectations, customer loyalty, and why seemingly small details can make the difference between a one-time transaction and a customer for life.
It’s a practical conversation about recognizing what you value, understanding what others value, and why delivering a great experience often comes down to getting the little things right.

What is The Grown-Up Table: Conversations On Character And Life?

Pull up a chair -- you’re invited to The Grown-Up Table, where we have real conversations about character, life, and the world around us. This isn’t a place to hear whining from the Kid’s table, but a space to ask the questions we’ve all been thinking: Are college students coddled? Why is profanity everywhere? What happened to customer service? And yes -- why do airlines seem to make it so hard?

Each episode mixes curiosity with candor and humor, looking at how life has changed over the years, and what’s worth highlighting and challenging. Along the way, we’ll invite guests, from industry leaders to everyday experts, who either confirm our suspicions or challenge us with a new perspective.

Whether you’re nodding along in agreement or rethinking your stance, The Grown-Up Table is about more than nostalgia. It’s about understanding where we’ve been, why things are the way they are, and how we can keep character and connection alive in today’s world.

Are you ready for a seat at The Grown-Up Table?