S02 E03: Nathan Lump, Vice President of Customer Marketing at Expedia

Nathan Lump, Vice President of Customer Marketing at Expedia talks with Scott Kerr about the turbulent times in the travel industry, and what's ahead for luxury travel once borders open restrictions are lifted, and a vaccine is developed. The pandemic has created major business challenges for the Expedia Group and Lump discusses some of the company's recent strategic moves to improve its operation, including revamping hot vacation rental site Vrbo. Plus: What wealthy consumers will have on their travel itinerary in a post-COVID world, whether they'll return to commercial aviation, and if Zoom has killed business travel for good. Also, has the desire for a "contactless" travel experience replaced a "seamless" one?

Featuring:
Nathan Lump, Vice President of Customer Marketing at Expedia
Host:
Scott Kerr (@scott_kerr), founder & president of Silvertone Consulting
About Silvertone Consulting:
Silvertone Consulting is a brand strategy firm that helps companies build go-to brands in changing times.
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Twitter @theluxuryitem
Facebook: @TheLuxuryItemPodcast
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What is The Luxury Item with Scott Kerr?

The Luxury Item is a podcast on the business of luxury, and the people and companies that are shaping the future of the luxury industry. Join marketing and brand expert Scott Kerr for insightful discussions with business leaders and innovators on topics that matter most for the global luxury industry. The show shines a spotlight on the challenges that are creating a new competitive landscape in the luxury sector. You'll get valuable insights and takeaways that will hopefully inspire you to rethink your strategies and unlock new growth opportunities.