Southwest Airlines Software Failure

Southwest failed to manage it's technical debt. That left up to 1 million passengers stranded over the holiday season.

Show Notes

Southwest Airlines has just given us the perfect example of how not to manage technical debt. 

Let's review what happened to see what we can learn from it.

NY Times Article - https://www.nytimes.com/2022/12/31/opinion/southwest-airlines-computers.html

Open Letter From The Union - https://makeitrightswa.org/wp-content/uploads/2022/05/President-Remarks-March-2022-RH-ed.pdf

If you want to reach product-market fit faster, sign up for my free 5 day email course here - https://nxtstep.io/fit/

What is The Product Launch Podcast?

Sean Boyce from NxtStep shares the latest B2B SaaS strategies to help you succeed. The show covers everything from identifying problems worth solving to scaling B2B SaaS businesses. Sean will walk you through what he is building in real-time and share those results with you so you can learn from his successes (and failures) and apply what works to your B2B SaaS to generate real results.