Changing The Industry Podcast

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In this episode, Lucas and David are joined by shop owner Mike Himes and guest Rick White to discuss the evolution of Mike’s shop over the past year. Rick shares coaching insights on overcoming emotional challenges around pricing and the importance of valuing your work. Mike reveals how increasing labor rates and implementing a robust parts matrix led to significant financial improvements, while the group addresses common industry pitfalls such as undercharging and ineffective workflows.

00:00 "Biggest Change: Workflow Insights"
07:24 "Facing Fear for Growth"
12:25 Growth Journey: From Beginner to Achiever
19:33 "iPhone Queue Frenzy"
23:29 "Only Expert in Town"
31:23 "Jeff Compton Protects Technicians"
32:33 "High Turnover Acceptance Debate"
40:48 "Stop When Risks Appear"
45:45 "Factory vs Full Process"
51:27 "Subscription Costs for Scan Tools"
55:27 "Pricing Adjustment Lessons with Rick"
01:03:24 "Parts Store Manager Advice"
01:04:51 Effortless Transition with Shopware

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.