SuperPod — The no-filter MSP show

Andrew Moore is the COO of Iron Edge Group- An MSP based out of Texas. In this freewheeling conversation, he breaks down the frameworks, tools, and mindset shifts that help his team nail the WFH shift. The process and systems helped their MSPs have their best quarter ever. Listen in to get into Andrew's brain.

Show Notes

  • How Andrew's work with defence helped him with operations and processes. 01:35
  • The challenges with MSPs working remotely and how it has affected them. 05:15
  • The untapped remote work opportunities for MSPs and how to tap into them. 07-26
  • The distributed and remote workforce dilemma and what Andrew's team decided to do about it. 09:00
  • The exact framework Andrew used to ensure his team nailed WFH making it their biggest quarter). 10:15
  • The tools that his teams used to nail WFH. 13:45
  • The lessons that MSPs can learn from his framework. 17:15
  • The fatigue of WFH and why there's a need for awareness around mental health. 21:37
  • 1 piece of advice for MSPs starting this year. 22:41
  • A note on automation and productivity. 30:13

What is SuperPod — The no-filter MSP show?

SuperPod — The no-filter MSP show is an all-tactical podcast where we get behind the scenes, talk to MSP owners (and experts), and get to know what they are doing to evolve their business.

Presented by SuperOps.ai.