Chris Knight - Founder and CEO of Digital Agency Innermedia
Client 1st Focus - I'll rather lose money but have a happy client; the ethos of company has always been to make customers happy. We offer good value, ethos as we pride ourselves in always being honest. Our business is based on 'Retention' as everything we do is in the interest of clients - we have 98% of retention rate with clients which has helped us to grow. Two most important R's - Retention & Relationship
Important thing is to 'Let go' and get staff to become better than you, you have to let go to be able to trust staff and train the staff.
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