Changing The Industry Podcast

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In this episode, Lucas and David are joined by Ruth Wisniewski, Senior Director of Customer Success at Vehlo. Ruth shares how her team at Vehlo elevates client experience by helping shops leverage software to meet their goals, from boosting efficiency to increasing car count. The discussion explores the importance of building a favorite brand through “moments of truth” in the customer journey, and the role company culture plays in delivering exceptional service.

00:00 "Vehlo Customer Success Leadership"
03:48 "Streamlining Your Shop's Experience"
07:40 "Building Culture Around Experience"
10:46 "DIY Car Fixer Fails"
15:14 "Creative Problem-Solving Improves Outcomes"
18:13 "Sales vs. Customer-Centric Approach"
20:30 Shady Shopware Setup Concerns
25:25 "Customizable Customer Experience at Vehlo"
26:56 "Empowerment Through Vehlo's Support"
31:08 "Customer Experience: A Guided Reflection"
35:50 "Cost of Goods Discrepancy"
36:44 "Reading Release Notes Religiously"
42:16 "Lion's Mane and Nerve Healing"
45:49 "Recovering Without Surgery"
47:06 Lion's Mane for Focus?
52:14 "Best Banana Pudding Ever"
53:18 Raleigh's Amazing Food Scene

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.