Gwen shares how GRSM approaches software decisions, from embracing real-time API integration to utilizing tools that reinforce compliance with outside counsel guidelines. She reflects on the value of internal buy-in, flexibility in implementation, and firm-wide support in achieving adoption at scale. Samantha, meanwhile, offers her perspective on where innovation meets people, the importance of user experience, remote work, and ongoing training for timekeepers. Together, they offer a practical perspective on how legal tech is selected, evaluated, and supported in real-world law firm environments.
Discover how GRSM utilizes Aderant tools, including BillBlast, iTimekeep, and Onyx, to streamline operations and foster a balance between performance and well-being.
Highlights:
- Timekeeping That Works: Giving attorneys what they need to succeed
- One Partner Model: Why integration and accountability matter
- Tech with Humanity: Supporting real people behind every solution
Jump into the conversation:
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00:00) Introducing Gwen Hess
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01:33) How GRSM grew from insurance defense to tech-forward firm
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03:08) Solving invoice reduction with smarter timekeeping tools
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06:36) APIs as the backbone of firm-wide integration
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10:00) Introducing Samantha Chopus
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13:19) AI myths and realities in legal operations
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16:57) Building trust through clear, compliant time entries
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22:21) What’s next in legal tech innovation at GRSM
What is Studio A?
Behind every great law firm is a team of professionals working hard to keep operations running smoothly. With the challenges of staying on top of complex billing requirements, managing time reports, and navigating constantly shifting industry trends, it’s easy to see why most firms write off millions in uncollected revenue each year.
To help your firm stay in the green, we’re introducing Studio A, a new podcast from Aderant.
Studio A is purpose-built to help you run your firm like a well-oiled machine. In each episode, legal business leaders and industry experts will share problems firms face and the revolutionary approaches and cutting-edge software they use to solve them. Because ultimately, in the business of legal firms and the ever-evolving world of technology, you can’t afford to fall behind.