Summary
Join hosts Shawn Black and Jim Robinson for an enlightening discussion on the critical role of social and emotional intelligence in the service industry. In this episode, they dive deep into the interplay of these vital skills and how they shape interactions and leadership within service-oriented businesses. Shawn, with his dynamic background in company development, and Jim, bringing his straightforward insights, explore how understanding and harnessing these aspects of intelligence can lead to more effective and empathetic leadership and service delivery.
In our increasingly digital world, where remote work and Zoom interactions often leave us feeling disconnected, Shawn and Jim discuss the challenges and solutions to maintaining and enhancing essential skills like self-awareness and empathy to drive the overall success of service-oriented businesses. They'll also talk about the unique pressures and cultural considerations that affect how different roles within a company—from field technicians to executive staff—develop and utilize these essential skills.
Whether you're leading a team or interacting with clients, this episode is packed with actionable advice and lighthearted moments to help you enhance your professional and personal interactions. Don't miss this engaging exploration of the less talked about but essential skills that can elevate your service game to the next level.
Show Notes
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2:51) Emotional Intelligence in the Service Industry
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6:33) How Zoom Fatigue Impacts Emotional Intelligence
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10:03) Social Intelligence vs. Emotional Intelligence
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11:51) Social Intelligence’s Role in Leadership
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18:39) Teaching Emotional Intelligence to New Hires
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22:31) Strategies for Improving Social and Emotional Intelligence
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26:43) Teaching Different Roles Social and Emotional Intelligence
Links
What is Service Evolution?
Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.