Service Evolution

www.cgpconstruction.com

Show Notes

Shownotes
(0:48) Intro
(5:15) Focusing on the internals of your business
(8:09) Using fear as a motivator rather than an inhibitor
(17:33) The importance of focusing on possibilities rather than problems
(23:09) Advice for staying focused on a positive mindset


Quotes
“Let’s just be honest.  What you focus on now is what you get in results.  And so if you focus on the right things, you’re going to grow, you’re going to help your company, you’re going to help your team.” (1:24)
“Particularly in our business… the customer doesn’t care. They only want to know that it’s fixed, whatever it happens to be.  But they’re really concerned about the engagement to show up, how you present, how you address them, how you inform them, how you communicate, and how you follow a system.” (7:03) 
“So if you want to continually achieve better things and serve other people, you need to write it down, read it, focus on it like it’s another written book, and it’ll change your psychology to where you just keep going and getting those things handled.” (19:49)

Links
Shawn Black
Jim Robinson 

Book Recommendations
https://www.amazon.com/Tools-Titans-Billionaires-World-Class-Performers/dp/1328683788

What is Service Evolution?

Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.